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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.7
840 Reviews

840 Reviews of Ken Ganley Westside Imports - Service Center

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December 06, 2021

Jenna took care of everything and was very efficient and accommodating. She got us all the information we needed with various options in order to let us make an informed decision on repairs. Also, loved the More

by valeriejevans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Graham
Dec 06, 2021 -

Ken Ganley Westside Imports responded

Valerie, Thank you for taking the time to review your recent experience with Jenna and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Imports

December 03, 2021

My service writer is the Best…PERIOD. He is the best service writer you have. Do not let him leave. Pay him to stay if needed. Greg is, hands down, the BEST More

by DAVIDBRENNEIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Imbrogno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stroh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Maxson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Kerro, Kyle Hogue
Dec 06, 2021 -

Ken Ganley Westside Imports responded

David, Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Greg and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Volkswagen

November 25, 2021

This was my first visit for service on my new Subaru Forrester. It was quick, all employees were courteous and helpful. I will continue to bring my vehicle here for service. Thank you. More

by Dragonflysj711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Graham
Nov 26, 2021 -

Ken Ganley Westside Imports responded

Thank you for bringing your Forester to Ganley Westside Imports for its service needs. We understand that you have a choice when it comes to service stations and appreciate the opportunity to earn your business. Thank you, as well, for your kind review. We look forward to working with you again. -Ganley Westside Subaru

November 19, 2021

Thanks to Ray And the technicians, they were able to determine why my tires were losing air. More

by alicem20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Korfhage
Nov 19, 2021 -

Ken Ganley Westside Imports responded

Alice, Thank you for allowing us the opportunity to service your Subaru here at Ganley Westside Imports. We are so glad to hear you were treated well by Ray and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Subaru

November 17, 2021

Quickly identified and fixed my issue. In and out in about 2 hours, which wasn’t bad because of a well-stocked waiting room. More

by cici2365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August Zwierlein
Nov 17, 2021 -

Ken Ganley Westside Imports responded

We appreciate you taking the time to rate your recent visit here to our facility. We are happy that your experience was worth rating us 5 stars and we hope to continue to provide you with 5-star experiences in the future! -Ganley Westside Subaru

November 11, 2021

Professional service advisor. They kept us up to date on the status of the repair. They always take care of us. More

by Cuong N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Nov 14, 2021 -

Ken Ganley Westside Imports responded

Hi, we really appreciate your feedback! We look forward to your next visit! Take care!

November 01, 2021

Jenna was the service representative who helped me and she was a 12 on a scale of 1-10. In and out in under an hour and was smiling and pleasant every step of the way. More

by Scottmichaelfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Graham
Nov 03, 2021 -

Ken Ganley Westside Imports responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ganley Westside Volkswagen. If you're ever in need of more help, please let us know!

October 30, 2021

Jenna was kind and professional. The detailing on my car was great! I love having clean interior windows! More

by suegren
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Graham
Nov 01, 2021 -

Ken Ganley Westside Imports responded

Hi Suegren, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2021

Fast and friendly service and knowledgeable sales staff. Always a pleasure stopping in when needed. More

by Bdandy1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Oct 29, 2021 -

Ken Ganley Westside Imports responded

We appreciate you taking the time to rate your recent visit here to our facility. We are happy that your experience was worth rating us 5 stars and we hope to continue to provide you with 5-star experiences in the future! -Ganley Westside Imports

October 26, 2021

They are kind of expensive but it’s okay when they do a good job and when there’s no one else who can fix the problem with the vehicle. They also have a excellent coffee machine in the waiting room, get yo More

by Finanbrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke Tobicash
Oct 28, 2021 -

Ken Ganley Westside Imports responded

Hello Finanbrian, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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