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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,005 Reviews

1,005 Reviews of Ken Ganley Westside Imports - Service Center

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December 06, 2024

I always bring . y car here for regular service. Fast service, comfortable waiting room, nice people More

by Lmwetzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 06, 2024

Everyone is very nice willing to help you with anything you need or want for your Subaru. More

by CYCLEBOB64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 06, 2024

The Dealership is great unfortunately VW corporate would not replace my brake pads under warranty that have as documented by the dealer, worn out prematurely. More

by TSTEIGERWALD03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reanna Chenevert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 06, 2024

Everyone was so kind and helpful. Would recommend to all our friends and family who are looking to purchase a new or used car, More

by GRAMMIEBECKY
Recommend Dealer
Yes
Employees Worked With
Sandi Kuzma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 04, 2024

The service was in neat and on time. Team is friendly. All my questions answered. More

by CAMILA.OREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominique Viccarone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candace Bargar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 04, 2024

People are nice but service lacks. Takes longer than estimated wait time, I get a text but no one ever answers. Call and get voicemail with no call back. More

by JESSIE06B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Nowakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

We apologize for the miscommunication. We appreciate your feedback. It helps us get better.

December 03, 2024

Was a quick and easy process. Came in, service was done quickly and I was out of the service center in about an hour. More

by JBECKER71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 03, 2024

Fast,friendly service and the work was done on time as scheduled. Easy pickup process and good information about the work explained by the customer service rep. More

by Ann Marie Hobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty ?
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 02, 2024

Amanda made coordinating an after hours pickup easy. Nothing else to say, word minimum is annoying and almost makes me not want to complete the review. More

by cwarzocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 01, 2024

Long time customer to Ganley Westside. Aunnna is one of the best service representatives. Recently had both my wife’s’ and my car serviced the same week. She helped to navigate the service More

by DOUGD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

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