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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,005 Reviews

1,005 Reviews of Ken Ganley Westside Imports - Service Center

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December 10, 2024

Was surprised with the response with an issue regarding an air leaking tire in my Subaru Ascent. However things were straightened out and I am satisfied. I am disappointed with the tires wearing out so More

by Jtrindade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Tomcho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maron Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 09, 2024

I am happy that your company has a great service department. I appreciate your support. Amanda DeHart was so kind and helpful during my last visit. Thank you so much for your help. More

by GRANDMARUNNIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 08, 2024

The Dealership offers excellent service and helpful staff. I have had good communication with the dealership since leasing my second Subaru in June 2024. Thank you. More

by FRANJSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Woody Tannous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 08, 2024

I had an appointment and to my surprise did not have to wait. Service was prompt and Chris was very accommodating. If only I had a donut while I waited for service to be completed. More

by M_PAPPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Schreiber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 08, 2024

Fast service. Friendly staff and efficient staff. Even came back for something I left in my car and an employee went and got it! More

by GOLONKANRACHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Cottom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leron Burshtein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Zaffino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrus Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nik Mattson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elliott Rudolph
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 08, 2024

Dan is the best sales man there very professional and did my transaction smooth And I’m happy with the purchase and he made sure also to fix the damage that the detailing team made it and make sure to make More

by Y.ZOABI222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wheatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 08, 2024

I was able to get in on short notice for an unplanned replacement of one of the rear brake lights. Had to take the car on the road the next day, so couldn't put this off. It could have taken 2-3 hours, More

by MCGRAW42085
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique Viccarone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 07, 2024

I brought my car in to the dealership to get my door handle fixed and was charged over $200 just for them to tell me it would cost over $1100 to fix the handle. More

by Customer Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Nowakowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you for bringing this to our attention. We understand your concern about the diagnostic charges associated with your recent service. We strive to be transparent with our pricing and want to assure you that our diagnostic fees are in line with industry standards and are necessary to cover the time and expertise required to accurately identify the issue with your vehicle. If you have any further questions regarding the diagnostic charges, please don't hesitate to contact us at (440)734-2000 and we'd be happy to discuss this further with you.

December 07, 2024

Excellent service from Jasmine and explained what had to be done to the vehicle great More

by PAT.CATALETTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 07, 2024

She is the best she’s on top of everything. She’s very courteous and knowledgeable. I would recommend this dealership for service all the time. More

by TIM@READY2SELLBYBELL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

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