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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.7
836 Reviews

836 Reviews of Ken Ganley Westside Imports - Service Center

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April 01, 2022

Mikayla was great! She kept me informed while I waited and clearly explained service to me. More

by bevkelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
See above
Apr 01, 2022 -

Ken Ganley Westside Imports responded

Thank you for taking the time to review your recent experience with (service rep) and our service staff! We are happy to hear that you were so pleased with your service appointment. Please feel free to reach put if you have any questions or concerns. -Ganley Westside Volkswagen

March 31, 2022

Very timely service appointment. Was told it would approximately be an hr. and it was ready in 35 Minutes. Everyone is always personable and friendly. More

by ohiocvl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your vehicle. We appreciate the opportunity to assist you, as well as your kind review, and look forward to seeing you again during a future visit. -Ganley Westside Imports

March 27, 2022

I had a great visit, was my first time to have service there. The appt took less time and was less expensive than I was quoted. The people there were efficient and friendly from start to finish. I will r More

by Pahull45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember persons name
Mar 28, 2022 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We understand that you have a choice when it comes to service stations and appreciate the opportunity to earn your business. Thank you, as well, for your kind review. We look forward to working with you again. -Ganley westside imports

March 25, 2022

The car was ready when promised, didn't have to wait long for them to bring it up to me and they washed the car for me also. More

by STROZ13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Graham
Mar 28, 2022 -

Ken Ganley Westside Imports responded

Thank you for allowing us the opportunity to service your vehicle. We are very glad to hear that your recent visit was positive! We are looking forward to serving you in the future. -Ganley Westside Imports

March 25, 2022

They’ve been helpful and friendly. Staffing issues has slowed the service department. The service manager has answered my questions when I call for updates. More

by KOLLMORGEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott Turney, Heather LaBay, August Zwierlein
Mar 25, 2022 -

Ken Ganley Westside Imports responded

Kollmorgen, Thank you for the positive review. Please reach out if you need anything in the future! -Ganley westside Imports

March 24, 2022

Great overall service. Prompt. Polite. Professional group. Very pleasant overall experience. Keep up the great work. More

by Jamesnola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Welsh
Mar 25, 2022 -

Ken Ganley Westside Imports responded

Jamesnola, Thank you for this kind review of our service staff. We are glad that we were able to assist you in the servicing of your vehicle and look forward to the next opportunity to serve you. -Ganley westside Volkswagen

March 22, 2022

Brooke's persistence and the expertise of the service deparment resolved all our needs. Outstanding! More

by Halsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Tobicash
Mar 23, 2022 -

Ken Ganley Westside Imports responded

Halsey, Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Brooke and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Volkswagen

Mar 24, 2022 -

Ken Ganley Westside Imports responded

Hello Halsey, we're happy you found our staff to be so supportive during your experience here at Ganley Westside Volkswagen. We are always more than happy to assist you if anything else comes up. Take care!

March 19, 2022

Greg & Ariella were great. they helped me a lot finish my car in no time. More

by Sundus Deif
Customer Service
Recommend Dealer
Yes
Employees Worked With
Yasser Deif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Maxson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Kerro, Ariella Cancel
Mar 21, 2022 -

Ken Ganley Westside Imports responded

Hi Sundus, thank you for your kind review; we are happy to pass along your comments to Greg & Ariella here at Ganley Westside Volkswagen! Please don't hesitate to reach out if there's anything additional we can do for you.

February 15, 2022

Had my SUV serviced recently. My past experiences with the Ganley service team have not gone so well to the point where I was going to travel to another dealer even though I live More

by 6446bmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Jalowiec
Feb 16, 2022 -

Ken Ganley Westside Imports responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Feb 17, 2022 -

Ken Ganley Westside Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Westside Volkswagen! If you have any further questions, please give us a call. We're always happy to help!

January 29, 2022

Service experience was Great! I was able to get the needed service on my vehicle and was amazed at how quickly it was completed. A special thanks to Ariella for keeping me updated during my visit. More

by getthatdone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariella Cancel
Jan 31, 2022 -

Ken Ganley Westside Imports responded

Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Ariella and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Volkswagen

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