Ken Ganley Westside Imports

Love this place so much that I plan my services when I'm in town from Cincinnati! Will not take my car anywhere else! Anthony is the best! The whole crew will bend over backwards for you! I'm in town from Cincinnati! Will not take my car anywhere else! Anthony is the best! The whole crew will bend over backwards for you! More

Bill Horvath was very helpful and thorough. He explained everything needed to be done to my vehicle so I could understand the services being provided and the pricing. This was the first time I had to use t everything needed to be done to my vehicle so I could understand the services being provided and the pricing. This was the first time I had to use the shuttle service and the driver as very courteous and I was made to feel completely comfortable during our ride. It was great to know that I did not need to worry about getting to anf from the dealership. This is a fantastic service for your customers. As always every department of the dealership was clean and the employees are always very polite. More

I came in for my 10000 mile maintenance and before I even walked in the door the staff demonstrated their excellent customer service when Victoria opened the door for me and got me started. Within 5 minutes walked in the door the staff demonstrated their excellent customer service when Victoria opened the door for me and got me started. Within 5 minutes they got me on the shuttle to the mall and an hour later back. The best part is it was free. Highly recommend VW and especially Ganley. More

Andy Carl was a delight to work with as he gave me all the information I needed, but did not apply any pressure on me through the car buying experience. He followed up and was thorough, but never pushy o the information I needed, but did not apply any pressure on me through the car buying experience. He followed up and was thorough, but never pushy or obnoxious. He gave me the time and support I needed in order to make the best decision for myself and my needs. He went the extra mile (literally) by arranging for the car I needed to be brought to Cleveland from Michigan. Additionally, he understood the importance of my need for the 0.9 % financing from VW Credit and saw that through as well under the end of month deadline on that special. Chris, in Finance, was also helpful in providing me detailed information and explanations on the Extended Warranty Packages and was patient in allowing me to review and make the best decision for myself, again without pressure. The GTI is fantastic and I look forward to your dealership providing excellent service on my vehicle over the years to come. Overall, I paid slightly more than what I hoped for, but do not feel taken advantage of or pressured or tricked into paying more than I should have paid. I know the value of the car I purchased and the interest rate I am paying. Also, my trade-in was valued fairly and I hope it brings the dealership a good resale value and someone else will get to enjoy that car for years to come since it's a solid car. Overall, this was the easiest and most satisfying car buying experience I've had...it makes enjoying the car and celebrating my 50th birthday that much more pleasant! THANKS! Need to add VW as a choice under the above question: Select vehicle brand purchased/considered. Only options listed were Hyundai & Subaru. More

My brother got a car from Ganely VW on June 17th and recommended me to Andy Carl at Ganley Westside Import Volkswagen. When I first walked in to VW I was greeted professionally and asked for Andy Carl. recommended me to Andy Carl at Ganley Westside Import Volkswagen. When I first walked in to VW I was greeted professionally and asked for Andy Carl. Andy Carl worked with me and treated me with respect. On June 27th I got my new 2013 Jetta. I am very happy with my car and look foward to the continue professional and truthfulness for my car service. More

Keith & Elton greeted us with a smileand took extra care in helping me as I'm in a wheelchair! Elton fit me into his tight schedule on only a 1 day notice as I had recently been hospitalized & I had t care in helping me as I'm in a wheelchair! Elton fit me into his tight schedule on only a 1 day notice as I had recently been hospitalized & I had to cancel an earlier appt! Great job! Thanks guys!! I'm sure you treat all customers with the same respect and TLC but it sure meant a lot to me!! Please thank these men again for helping me and my 85 year old father! More

Went in for Safety recall and also let service people know about a noise coming from rear of vehicle. They said rear bearings were wore out and needed replacing. Ray called Subaru to see if there we know about a noise coming from rear of vehicle. They said rear bearings were wore out and needed replacing. Ray called Subaru to see if there were any recalls on parts and took care of my wife and son . Thanks again for the friendly service we have received each time we have been to dealership. The McGreals More

Very fast service. No appointment needed. Car complete when promised.I will definitely return for my next car. My Volkswagen is built like a tank! when promised.I will definitely return for my next car. My Volkswagen is built like a tank! More

I walked in with no intention of getting a car that day. Didn't think it would be possible for me to afford one with my credit. I wanted one a WRX for a long time but really didn't think it would be in the Didn't think it would be possible for me to afford one with my credit. I wanted one a WRX for a long time but really didn't think it would be in the cards. Lennox dispelled every bad assumption I had and found me the exact car I wanted, in the color I wanted and within my price range. It was the first car i purchased myself and it was a completely painless experience. More

The staff at this dealership made purchasing a new vehicle extremely easy and stress-free. Sarah Klein, the sales associate, listened to what I wanted and was able to secure an appropriate vehicle th vehicle extremely easy and stress-free. Sarah Klein, the sales associate, listened to what I wanted and was able to secure an appropriate vehicle that same day. The following day, I was able to complete the purchase and drive the new vehicle home in short order. Before I left the dealership, Sarah spent a great deal of time acquainting me with the new car, introducing me to the service department staff, and even synchronizing my cell phone's Bluetooth function to the car's connection. This was the easiest, most enjoyable vehicle purchase I have ever made, and I was impressed by the professionalism I encountered. More