Ken Ganley Westside Imports

Great buying experience w/ Joel Giacomo I had purchased a 2011 Jeep Grand Cherokee through this dealership about 2 months ago and the whole buying experience was better than I had anticipate I had purchased a 2011 Jeep Grand Cherokee through this dealership about 2 months ago and the whole buying experience was better than I had anticipated. I worked with Joel Giacomo and he found me the vehicle I was looking for at one of their other locations and personally drove to their Aurora dealership (an hour away) to get it for me. He was very low pressure, went above and beyond my expectations & found me the Jeep I was looking for at the price point I was able to spend. He was more than patient with me as I was in no hurry to buy a new vehicle and it was nice for him to follow up with me on multiple occasions to make sure I was happy with my purchase. I highly recommend this dealership and in particular Joel G. who set me at ease, he was honest and upfront with any questions or concerns that I had. Thanks again. Ryan R. More

oil change I brought my car in first thing in the morning, and Ralph got me taken care of in no time, thumbs up for great service!! I brought my car in first thing in the morning, and Ralph got me taken care of in no time, thumbs up for great service!! More

Salesman was great; Poor management and long wait in finance Our salesman was great. We scheduled an appointment to return a lease for another vehicle. We had a deal done in a little over an hour. Then....the Our salesman was great. We scheduled an appointment to return a lease for another vehicle. We had a deal done in a little over an hour. Then....the wait began. We waited from 2:30PM until 6PM before we were seen in finance to finalize the transaction. Absolutely ridiculous. The excuse we were given was that they received a new shipment of cars that had to be check in. Who cares? Take care of the customer first. Once we signed the papers, the customer service flew out the window. The showroom manager was not of any help. Keith Rivers was a pleasure to work with but no customer service after the sale. More

Excellence in Customer Satisfaction We had a very minor "bump in the road" over a blemished windshield, with the purchase of our recent 2012 Jetta, TDI and Ganely made it right. They tr We had a very minor "bump in the road" over a blemished windshield, with the purchase of our recent 2012 Jetta, TDI and Ganely made it right. They truly do understand what customer service and satisfaction are all about. Keep up the great work. It's why we own 2 Volkswagens, both purchased from Ganley, as will be our next vehicle. Bob and Janie Chambers More

Great experience for first time buyer Our experience was fantastic. Jeff Lempeck was our salesman, and he was honest and straight-forward. He did not try to sell me a car beyond my means, Our experience was fantastic. Jeff Lempeck was our salesman, and he was honest and straight-forward. He did not try to sell me a car beyond my means, and did not push features that I was not interested in. Jeff worked with us to find a price that we were happy with, and management was receptive to our offer. I ended up getting a different type of vehicle than I originally had in mind, but I am extremely happy with it and I will definitely return to the dealership. More

Good experience, however not very upfront about certain fact The buying experience was fast and efficient. However, there were a few things i.e. extra costs that were not informed prior to actually signing the l The buying experience was fast and efficient. However, there were a few things i.e. extra costs that were not informed prior to actually signing the lease which I came to know last minute. In my opinion,this does not reflect well on the sales team and their commitment to transparency in lieu of a sale. I ended up paying a lot more than I intended to, and I wish the dealership had been more upfront about it. As a first time buyer, you need to ask all the right questions before committing. I understand sales targets are important, but so is making sure the customer also gets what they asked for More

First time maintenance Called to schedule appt. for 8 month checkup was told didn't need an appt. for that and also didn't need oil change. Just come in during service hours Called to schedule appt. for 8 month checkup was told didn't need an appt. for that and also didn't need oil change. Just come in during service hours. Had only 4000 miles on car. Came in a few days later. Was told by service I needed an oil change. That was fine. Told him I had a warranty! I didn't have a coupon. Don't remember ever getting a coupon book. He told me how much it was going to cost! I said fine but not understanding! So I went out in showroom and asked Tom Mathews if he could find out what kind of warranty I had purchased. He did and my warranty cover everything! No charge for oil change! Why couldn't the service dept. find that out! They were willing to charge me $$! I really think for the service dept when they type in your name all info should show up! Including I had warranty! Thanks to Tom Mathews for turning me on to my car last year! And for helping me out with the warranty issue. I really love my car! Best car I've owned! More

Heat shield tightened Brought the Forester in to check for a noise that seemed connected to the exhaust system. The heat shield turned out to the be the culprit. The bolt Brought the Forester in to check for a noise that seemed connected to the exhaust system. The heat shield turned out to the be the culprit. The bolts were tightened, or whatever was needed, and the job completed in a very reasonable length of time. More

service work The work that needed to be done ,was done when they said it was going to be finished. I was able to get a loaner and also they picked me up and droppe The work that needed to be done ,was done when they said it was going to be finished. I was able to get a loaner and also they picked me up and dropped me off.When the work was finished my car was clean and there were no other problems. More

Reasonable experience. Met my expectations Buying a car was a straight forward experience. I came with reasonable expectations and salesman was friendly and met me half way. I knew how much I c Buying a car was a straight forward experience. I came with reasonable expectations and salesman was friendly and met me half way. I knew how much I could push and was pleased to have a decent partner. At the end, we were all pleased. More