Back

Ken Ganley Volkswagen North Olmsted

North Olmsted, OH

4.9
181 Reviews

25580 Lorain Road

North Olmsted, OH

44070

Directions

By Type

Showing 181 reviews

September 06, 2024

Very accommodating! Everyone at the dealership was amazing. Our salesman, finance guy, sales managers and the general manager! I recommend Ken Ganley Volkswagen North Ol More

by jamie_stemmer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Walker and louis
Sep 08, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 31, 2024

The team did an amazing job to my vehicle and went above and beyond in their service. Very dedicated and trustworthy place. More

by Rania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nunnari
Sep 01, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi Rania, thank you so much for your positive comments about Ken Ganley Volkswagen North Olmsted! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

4th vw 3rd from Ganley. Very satisfied with dealership very happy with the purchase again More

by Gregfrey48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonja and Terry
Sep 01, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Volkswagen North Olmsted. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

My sales rep was very patient and understanding. She kept in contact until my car got on the lot. Thanks for finding the car I wanted. More

by Mina Sho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonja Jovanonic
Sep 01, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi Mina, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2024

The dealership has always been our favorite. We have purchased many vehicles there and have them serviced there as well. The only problem I had with this service visit is, I specified a proble More

by wrjohnson.1122 review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Sep 05, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 30, 2024

I will never use another Ken Ganley Dealership. I will make sure to go out of my way to avoid them. More

by Drvanfleet92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine
August 30, 2024

The customer service in the service department is lacking. I’ve had miscommunications, a ruse representative and just an overall very below average experience. More

by Kiki
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine
Aug 30, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hello Kiki, We are sorry to hear you had a disappointing experience with us. Unfortunately, we are unable find your customer record in our system as having performed any work on your vehicle. We want you to be completely satisfied with us. Our Service Director Logan Brown would greatly appreciate the opportunity to speak with you further to better understand what happened and how we can rectify the situation. Please give him a call at 440-734-2000 Ext. 5030. Thank you.

August 30, 2024

Excellent service. The staff at this service department are professional,and friendly. They also are respectful and don’t mind answering questions. More

by Judyflamik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin
Sep 01, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hello, we're happy you found our staff to be supportive during your experience here at Ken Ganley Volkswagen North Olmsted. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

The staff are friendly, clear, and helpful. Scheduling was very easy via telephone, all needs were met during the appointment that could be. Waiting space is very clean and comfortable. More

by e.armstrong118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Aug 29, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

August 22, 2024

Ben was very knowledgable and helpful. He made the process simple from start to finish. More

by Lilys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Stroh
Aug 24, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hello Lilys, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Volkswagen North Olmsted. We are always more than happy to assist you if anything else comes up. Take care!

...
5
...