Ken Ganley Volkswagen Bedford - Service Center

This was one of my best experiences in a car dealership in all the years of owning and getting my car serviced. This service department we way out of their way to make sure I was taken care of. I didn't ha in all the years of owning and getting my car serviced. This service department we way out of their way to make sure I was taken care of. I didn't have an appointment and they treated like I did. They smiled when I came in and even gave me a courtesy shuttle to and from my work. I really felt like they cared about everyone they came in contact with and I never felt rushed. They took the time to answer all of my questions every step of the way. First rate operation!!! More

Do not come here for service. Their customer service is horrible. The want to talk themselves out of fixing 'certified pre owned' problems like it's their job. I came here with my last Passat VW with a s horrible. The want to talk themselves out of fixing 'certified pre owned' problems like it's their job. I came here with my last Passat VW with a stuck lug nut. Tech came out to help me and stripped the nut. Got up, looked my way and told me that I was going to have to now get it drilled out. Then he said, looks like you're going to need new wipers also. You cant make this stuff. Bought a new VW Rabbit that leaked oil. Brought it back 5 times, each time they returned it, it leaked oil again by the time I got home. Filed a Lemon Law claim and then got out of the car for my current Passat. Different car, different set of problems, the list to long but some of the issues: electronic fire, transmission, radio, suspension etc. Endless! I want to love this car, but I simply cannot. The quality sucks and the service and help is worse. Just a shame. SAY NO TO GANLEY VW OF BEDFORD AT ALL COSTS. Ask around, you will hear the same!! More

Lets start with the service department failing to complete the service and repairs the car was brought in for. Brought my 2003 Passat in for some work. A 100,000 mile service, a rear brake issue, a complete the service and repairs the car was brought in for. Brought my 2003 Passat in for some work. A 100,000 mile service, a rear brake issue, a broken exhaust clamp. The most annoying issue to date has been installing a replacement engine spash pan that wasnt installed correctly on a previous visit. This came off on the highway at 70 mph. After a day and a half I get the car back. Cars all done right? check... Bill paid? check...driving home notice the bag of parts I salvaged from the engine spash pan coming off still sitting in the center console. How nice thet didn't charge me for the new hardware... Yes that actually went through my mind for a second. I pulled into a gas stationed and hoped not to find what I was now thinking. You guessed it, no pan under the engine. Looking in the trunk the pan was still in its wrapper. So I make a call and get all sorts of excuses. I sit and ponder this as I look over the receipt I was given. Where is the rest of the detailed service work. Another call and more excuses as to why this wasn't completed. they take the car back keep it almost all day. get it back again with promises and excuses. Still not fixed! found pieces hanging loose under the car because it was incorrectly installed. The service manager was no help. All his spin does nothing to ensure the car gets fixed. Do I dare let them try again? I am forced to doubt any work this dealership has done to the car over the last two years they have serviced it. More

Car broke down in cleveland.Had it towed to dealer.They said it was the fuel pump,covered under warranty.I picked the car up,they said they replaced the fuel filter,which I would have to pay for.I drove ab said it was the fuel pump,covered under warranty.I picked the car up,they said they replaced the fuel filter,which I would have to pay for.I drove about 10 miles ,check engine light came on again.i called dealersip ,they told me there was nothing they could do until monday.even though there servive department was still open.So i had to call my dealership back home in pittsburgh and ask if it would make it home.My dealership fixed the problem and indecated fuel filter had nothig to do with the problem.I have called numerous times to get this charge for a fuel filter taken off my credit card.I have got nothing but the run around from this company.This company does not car about the customer or the quality of service More