Ken Ganley Volkswagen Bedford - Service Center

BRAND NEW BABY! Mildred was able to counsel me through making a tough decision during a very rough time. Her patience and encouragement was such a boost for me as I m Mildred was able to counsel me through making a tough decision during a very rough time. Her patience and encouragement was such a boost for me as I moved into a new phase in my life. The fact that I was able to buy a car after meeting with her was simply the icing on the cake. I came in just for a service and Now I'm riding BRAND NEW BABY! More

joe walker the salesman Joe Walker is a great car salesman. .he is responsible for me to come to ganley Bedford. and leasing a passatt. I realy enjoy the car. . the salesman Joe Walker is a great car salesman. .he is responsible for me to come to ganley Bedford. and leasing a passatt. I realy enjoy the car. . everyone has been kind and courteous. especially when I come to service..this dealership is one I will recommend. More

Joe Walker is Our Boy Joe Walker is the best. My Wife have leased/bought multiple vehicles from Joe, and we'd never go to anyone else at this point. Keep up the great work, Joe Walker is the best. My Wife have leased/bought multiple vehicles from Joe, and we'd never go to anyone else at this point. Keep up the great work, Joe! More

Excellent service Joe Walker is first class!...we have leased 4 vehicles from Joe and every lease has been a great experience, thank you Joe for all that you do!! Joe Walker is first class!...we have leased 4 vehicles from Joe and every lease has been a great experience, thank you Joe for all that you do!! More

In minutes I knew where I stood Just love to see Joe when I go in for service. He always knows when I am there and is always ready to help even when he is in the middle of deep thin Just love to see Joe when I go in for service. He always knows when I am there and is always ready to help even when he is in the middle of deep thinking. He took the time to check my car and when I asked for an estimate he had everything prepared to where I was able to clearly understand everything. Always has a great attitude with me. Thank you . More

No help from service department I bought the car little over year ago from this dealership that came off the lease. This weekend for the first time, I was going to take my tires off I bought the car little over year ago from this dealership that came off the lease. This weekend for the first time, I was going to take my tires off so I can inspect my breaks and clean the wheels. I have realized the I need a special lug lock to take the wheels off but after searching for it it was not in the trunk where the spare and the changing kits is located. I contacted the dealership and they said that they can't help me because I called in after a year. They said if it was within the first year they could help me now it's too late unless I pay them for the service to take the lugs off. The lug lock should have been there in the first place !- I said. The guy insisted that the car goes through inspection before it is sold again...ok fine...so basically says that I somehow lost the lock, and if I was to get a flat tire and I could not change it. that's totally on me unless I call for the TOW TRUCK ! All I wanted is to have the lock in my car that was't there in the first place, he said "...at some point I just have to say NO unless you pay for it or new lugs" I got two cars from these people and won't come back there anymore. Thank you. More

Came in for service & left with a brand new Passat! This is the second car I've purchased from Joe Walker and both times it was a great experience (as far as buying a car goes). He's friendly and hones This is the second car I've purchased from Joe Walker and both times it was a great experience (as far as buying a car goes). He's friendly and honest! I wold recommend him to anyone! More

I schedule an appointment online for an oil change and to have them repair a faulty oxygen sensor. I go in, takes about 2 hours, no big deal. I pay, drive away - not even out of the parking lot. CEL. I go b have them repair a faulty oxygen sensor. I go in, takes about 2 hours, no big deal. I pay, drive away - not even out of the parking lot. CEL. I go back to service, am told "it's the ECM we have to order it" okay, well it is a GTI, so whatever. I was told the part would be in on tuesday. Tuesday I call - no part and they still have my GTI. My problem is the lack of communication. I have never had this many problems, it's not just this small problem, but Every experience I have had with Ganley has been terrible. Beware. More