Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Volkswagen Bedford
Bedford, OH
1,043 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,043 reviews
May 01, 2017
Shawn Really Wants to Help You Shawn couldn't be more helpful. He started the conversation by asking my husband and I about our current vehicles. He asked what we liked about the Shawn couldn't be more helpful. He started the conversation by asking my husband and I about our current vehicles. He asked what we liked about them. Then he asked what we were looking for in a new vehicle, especially any must-have features. This was extremely important since we were looking for a manual transmission vehicle with certain options. He showed us the vehicles in stock that had some of the features, so we could envision them. Then he and his manager searched until they found the exact car and had it transferred to their dealership. We love our car and couldn't be happier with the entire process. Thanks Schawn! More
by Elle in C-Town
Employees Worked With
Schawn Smith Jr
Helpful April 29, 2017
Shawn Smith My experience with Shawn was unbelievably exceptional! This was my first time purchasing a vehicle for myself and Shawn guided me to find my perfect m My experience with Shawn was unbelievably exceptional! This was my first time purchasing a vehicle for myself and Shawn guided me to find my perfect match. Other dealers have made me feel uncomfortable and Shawn made sure he got to know me and my interests. He really cares about his customers and everything we want. It was a quick and easy process and I'm so thankful for shawns guidance! More
by Batman
Employees Worked With
Schawn Smith Jr
April 28, 2017
Great 16th Birthday Surprise In early March we met Schawn at the IX Auto Show, he made a great impression on us, when it was time to find a first car for our daughter's 16th Birth In early March we met Schawn at the IX Auto Show, he made a great impression on us, when it was time to find a first car for our daughter's 16th Birthday( in late April), we only thought of him. And boy are we glad we did! We came in on a Thursday evening, looking for a Jetta. Schawn scoured the inventory, and after 10 minutes found us the deal of the century. We were impressed with Schawn's professionalism and maturity. This won't be the last car we buy from him. We highly recommend him to those seeking a VW. More
by Abbijetta
Employees Worked With
Joe Scott-also very helpful, Schawn Smith Jr
April 28, 2017
A highly competent team that goes above and beyond! The salesperson that I woked with was Joe Walker. This guy KNOWS his VWs. I am a long time VW enthusiast and I am almost always frustrated that the The salesperson that I woked with was Joe Walker. This guy KNOWS his VWs. I am a long time VW enthusiast and I am almost always frustrated that the salesperson knows less than I do about the available trims and what can be optioned and what can't. This was NOT the case with Joe. He was all over the details and made the decision process amongst trim levels almost effortless. I also worked with Jennifer in finance on the lease. She took extra time (that she did not have) to make sure that we got the right lease on the right terms. It would have been so easy for her to let us go with a 48 month lease to save a few bucks onthe payment but she took the time to show us how the 36 month lease lined up better with the vehicle warranty and even helped us with some advice on how to get our credit score up so on the next lease we'd be able to swing an even better deal. I Highly recommend this dealership to anyone looking for any of the brands they sell - more importantly, i'll be back soon to lease another car when our lease is up. This team ROCKS! More
by Rocco
Employees Worked With
Jennifer in finance, Jeremy Eisenberg, Joe Walker
April 26, 2017
Great customer 2 Major was awesome he got me in a brand-new car with little down and he had great customer service. I recommend him to anyone looking to buy a new car Major was awesome he got me in a brand-new car with little down and he had great customer service. I recommend him to anyone looking to buy a new car or used More
by LATOYA A HAYNESWORTH
Employees Worked With
Major Harrison
April 25, 2017
Extravagance Within the walls of this company resides a wonderful team warm smiles and highly motivated individual who are willing to help and assist working on an Within the walls of this company resides a wonderful team warm smiles and highly motivated individual who are willing to help and assist working on any budget. Building a relationship here makes me want to recommend this place to my friend and family. More
by Desmond Jamall
Employees Worked With
Major Harrison
April 23, 2017
best car buying experience I've ever had Good service good staff real knowledgeable didn't feel like I got hustled at the end of the experience I feel like I made a good informed decision Good service good staff real knowledgeable didn't feel like I got hustled at the end of the experience I feel like I made a good informed decision More
by c1884
Employees Worked With
Mildred Savage
April 22, 2017
Very helpful no pressure I was looking for a gently used Volkswagen Passat and he helped me find the perfect car for me. He took the time to show me all of the features and at I was looking for a gently used Volkswagen Passat and he helped me find the perfect car for me. He took the time to show me all of the features and at no point did I feel pressured into buying the car. He showed me all of the information about the car and made me feel good about my purchase and my overall experience at the dealership. More
by enovick20
Employees Worked With
Schawn Smith Jr
April 20, 2017
Easy and Fun Schawn was a pleasure to work with! Before we started the test drive, he really made the initiative to get to know me. After learning more about me an Schawn was a pleasure to work with! Before we started the test drive, he really made the initiative to get to know me. After learning more about me and my circumstances, he was able to make the process easy and cater everything to my needs and wants. I really appreciated Schawn's communication skills. He is so easy to talk to and is great at conveying information that would have been difficult to understand (as I was a first time buyer). I cannot thank Schawn and the team at Ganley enough for an excellent experience. Thank you! "We are going to make this work!" ~Schawn Smith Jr. More
by Kendra Marie Molyet
Employees Worked With
Schawn Smith Jr
April 19, 2017
Wonderful experience! I have leased with Ganley VW of Bedford for 10 years now. My experience has always been pleasant. No complaints ever. However, my last time, was by I have leased with Ganley VW of Bedford for 10 years now. My experience has always been pleasant. No complaints ever. However, my last time, was by far the best. I had some financial hardships over the past year. My lease was coming to an end and I was under the assumption I would be forced to terminate my lease and go to a less than desirable dealership. Joe Walker was so accommodating and understanding. He made some phone calls and got me into a beautiful new car with the same payment I was making on my previous lease. The majority of the paperwork was done when I got there and everything was so smooth and painfree. I am, and always will be, a very loyal customer to Ganley of Bedford. More
by lradca
Employees Worked With
Joe Walker
