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Ken Ganley Volkswagen Bedford
Bedford, OH
1,068 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,068 reviews
June 27, 2019
Excellent One Stop for all Vehicle Needs. I love this Dealership. I can call any Department and get everything handled. They are knowledgeable of all your options and will guide you the best w I love this Dealership. I can call any Department and get everything handled. They are knowledgeable of all your options and will guide you the best way for you. My whole experience was tailored to meet my specific needs. Thanks to The Sales Manager, Jenny, and My Sales Associate Devanta, and I even met the General Manager that came to greet me. Thank you Ganley Volkswagen of Bedford. Keep Up the excellent work. More
by keysh27oh
Employees Worked With
Jennifer Brockway , Major Harrison, Davanta Shepherd
June 14, 2019
Joe Walker is the best type of salesperson out there! TL;DR: Joe is amazing to work with because he is understanding, informed, and not super pushy. He is there when you need him but realizes car buying TL;DR: Joe is amazing to work with because he is understanding, informed, and not super pushy. He is there when you need him but realizes car buying is an intensely personal process that takes time. And he treats customers like people, not just potential sales. Open to input and conversation, and a genuinely great person to work with all around. Best car salesperson I've ever worked with and proud to have bought my 3rd VW from him. My wife and I were looking for a used VW Jetta, and after some disappointing trips to smaller/independent dealers (both in terms of quality of cars, and pushiness/unhelpfulness of salespeople) we went to Ganley VW on the Auto Mile one Saturday. We walked in the dealership and asked where we could see the used Jettas, and Joe introduced himself and answered our question directly, showing us to the spot on the lot to look (instead of whisking us straight into his office for a 'sales pitch.'). But (most importantly) he was not pushy, let us browse/think at our own pace, and was 'as helpful' as we wanted/needed him to be. After we had picked 2-3 cars to look at in more detail, he arranged to have them pulled around to the front, had us into our office to get to know us and what we were looking for (on a more personal level than most - i.e., not just all about the sale!) and then showed us the cars out front and recommended a test drive route. After the test drive we had narrowed in on a particular car, but since it was nearing lunch, decided to leave and come back later. Joe was okay with this, and did not pressure us to stick around. Over lunch we thought about it some more but decided we wanted to negotiate on price. We were able to do this seamlessly with Joe over the phone and text, and came back to the dealership in the afternoon already having agreed on a price. The afternoon took a while (the only downside) but it was a busy summer Saturday; not Joe's fault. He kept me company in the office while financing/title people freed up. All in all Joe was a great salesperson - perhaps because he felt more like an advocate/adviser to make sure we made the best decision for us, instead of pushing us into something that did not fit our needs. Kind, friendly, down to earth - would recommend Ganley VW highly, and Joe even more so! More
by vw_412
Employees Worked With
Joe Walker
June 08, 2019
Terrible experience My experience with Volkswagen was terrible with service I was dealing with Tim and he was very disrespectful. Tim did not do anything that he was supp My experience with Volkswagen was terrible with service I was dealing with Tim and he was very disrespectful. Tim did not do anything that he was supposed to. I had an appointment to do a diagnosis on my car and he pushed my car back and put other cars ahead of me. Then I spoke with Michael who is the manager and said he would be dealing with me and working with me and he has not contacted me since. They had my car for a week no apology or anything. Then today they call me at 4:45 and say to say my car is done and they close at 5pm ... Very disrespectful and no class More
by Angry23
Employees Worked With
Tim
June 07, 2019
2019 Volkswagen Joe was wonderful to work with for my first car purchase. He explained every step of the way clearly and made me feel comfortable throughout the entir Joe was wonderful to work with for my first car purchase. He explained every step of the way clearly and made me feel comfortable throughout the entire process. More
by CMGargiulo
Employees Worked With
Joe Walker
June 07, 2019
Competent sales staff and well organized dealership I went to inquire about a VW Golf R Kevin Weiss was very professional and has a very knowledge of the car , the brand in general .We went for a test I went to inquire about a VW Golf R Kevin Weiss was very professional and has a very knowledge of the car , the brand in general .We went for a test drive despite the fact I told Kevin I am not ready to buy and I am not making any promise to buy , but he still invited me for the test drive and stated " this is the right think to do to know and appreciate the car" . The car performed perfect , however is kind of small and expensive for a VW Golf ; it is a perfect " sleeper " as is powerful and fast but does not attract attention . We left in very good terms and there was no pressure to purchase and we left the door open to a deal after do some more thinking . The dealership is very clean and very nicely decorated ; the quality of the furniture is high and the cubicles for the sales staff are nice and provide privacy to do business ; it shows the management invested to make the place really nice . Overall , very pleasant experience - we are still in touch over e-mail and may still make a deal . I gave a good review despite not buying because they deserve it - they did their job despite my condition " not buying today " - in other places customer is dismissed if the sales person noted they are ready to buy and just " kicking tires " . Good job! Horia L Craciun More
by likes watches
Employees Worked With
Kevin Weiss
June 01, 2019
Worth the wait! Joe has been patient with me since my initial contact and inquiry in December. He kept checking in with me while I worked on improving my credit score Joe has been patient with me since my initial contact and inquiry in December. He kept checking in with me while I worked on improving my credit score. He let me know of the deals and specials as they came up, but patiently waited on me to be ready. He gave me a tutorial on the vehicle as a bonus. Awesome and informative experience! More
by Snowsmommy
Employees Worked With
Joe Walker
May 29, 2019
2017 Jetta Great buying experience I do not normally write reviews, however this buying experience was so professional, friendly, and fast. It was a welcoming Great buying experience I do not normally write reviews, however this buying experience was so professional, friendly, and fast. It was a welcoming dealership from start to finish, with the knowledge and true passion provided by my salesman Joseph Walker that made it feel like family. Thank Again Joe More
by Jregal355
Employees Worked With
Joe Walker
May 25, 2019
Reasonable I bought a used kia from this dealer. The salespeople here are the most respectful and honest of any dealership I've encountered. They didn't even fli I bought a used kia from this dealer. The salespeople here are the most respectful and honest of any dealership I've encountered. They didn't even flinch when i wanted to get the car checked out with a mechanic, and were willing to lower thier price after i pointed out a warping of the front roters. Joe Walker was especially helpful, he's the first salesman I've ever felt reasonably comfortable talking to. A real guy, not too pushy to make the sale. More
by Patrick Leonard
Employees Worked With
Joe Walker
May 23, 2019
Exceptional dealer Exceptional Servcie I had a wonderful experience at Ganley Foreign Auto imports! Especially because of my salesperson Darren Cgartwright he was very attentive he knew exa I had a wonderful experience at Ganley Foreign Auto imports! Especially because of my salesperson Darren Cgartwright he was very attentive he knew exactly all my needs and matched them with the perfect car. He gave me all the necessary information I needed to know about the car and more. I felt really comfortable throughout the entire process. At the end of the sale I felt like a well informed consumer and I drove away happy and satisfied! Darren made my car buying experience a breeze I cannot be thankful enough to have had him! The entire Ganley team also took really good care of me! Highly recommend this dealership you will not be disappointed. The staff at Ganley knows their business and what people need in terms of buying a car. Thank you Darren and the Ganley team! More
by ekiwis
Employees Worked With
Darren Cartwright
May 19, 2019
Great customer service Darren and Jenny were both so helpful. They listened to my needs/concerns and worked hard to bring solutions to the table. I was going through a very Darren and Jenny were both so helpful. They listened to my needs/concerns and worked hard to bring solutions to the table. I was going through a very sad loss of a dear pet (so not making decisions as well as I normally do), and they were both very patient with me in weighing my options and answering all my questions. I will definitely recommend this team to my friends/family. Darren’s sense of humor also made the process fun! More
by HalleesMom
Employees Worked With
Jenny, Darren Cartwright
