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Ken Ganley Volkswagen Bedford
Bedford, OH
1,095 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,095 reviews
December 12, 2019
Alright! Called and spoke with Greg Love...after giving him a little insight, he said come right in and he'll have me in a new car! Got there about 6:30 in my Called and spoke with Greg Love...after giving him a little insight, he said come right in and he'll have me in a new car! Got there about 6:30 in my 09 Equinox...left about 9:15 in my 19 Tiguan! Alright "Easy" Greg Love! More
by JHAZMINE
Verified CustomerEmployees Worked With
Greg Love
December 10, 2019
I have always had good experiences at Ganley VW Bedford. I have bought three cars there now. The most recent was a certified pre-owned VW Golf. My salesman, Joe Walker, was a strong part of the experienc I have bought three cars there now. The most recent was a certified pre-owned VW Golf. My salesman, Joe Walker, was a strong part of the experience. He moved the process along quickly and fairly. He was very helpful in orienting me to my new car. That’s important these days because cars have a lot of complicated electronic features. Joe has also made several post sale contacts to be sure that all is well with the new car. More
by Frankpgiaimo
Employees Worked With
Joe Walker
December 10, 2019
Efficient They listened to me Quick and painless — the dealership made the process easy Quick and clear communication No games Final price was as negotiated They listened to me Quick and painless — the dealership made the process easy Quick and clear communication No games Final price was as negotiated Professional and polite salesperson More
by Karl Hering
Employees Worked With
Joe Walker
December 09, 2019
Oil change...2 hours later My experience was not good...I called to see if you do Oil Changes on Saturday, they wanted to put me on hold, I asked if I could ask a quick question My experience was not good...I called to see if you do Oil Changes on Saturday, they wanted to put me on hold, I asked if I could ask a quick question, then asked about Saturday oil change...person was exasperated that I did not just go on hold, even though it was a 15 second transaction. I arrived asked after check in how long it would take, they stated 1 hour. Approaching 2 hours waiting, I was given a list of "risky" items I should address. Given that I was there longer than expected with no communication until then, I said I did not have time to go thru with the recommendations. One of which was Tire Rotation, which was actually part of the original service with Oil Change. I asked if it was done, they checked and it was not completed, although it was the first line of the service order. I probably would have had the other work done if I was told sooner. It was a negative experience, I walked away unsure of the quality of the work, given the lack of ability to follow simple instructions on the service order. It was a turning point in my desire to do business with the dealership, which I have been a loyal Ganley client for years. More
by Unhappy Service recipient
Employees Worked With
Kevin Weiss
December 05, 2019
recall repair to my 2014 Touraeg TDI The recall involved changing the heater in the DEF tank. Also, the key fobs had to have new batteries and be reprogrammed. Mike Murphy wrote me up a The recall involved changing the heater in the DEF tank. Also, the key fobs had to have new batteries and be reprogrammed. Mike Murphy wrote me up and handled everything professionally and courteously. The rental car was excellent and Mike called me when the my car was ready. More
by INFO76
Employees Worked With
Mike Murphy
November 29, 2019
Great dealership. Easy to work with and made it a smooth transaction. Drove over 4 hours to buy from them. Car was exactly as described and ready to go. transaction. Drove over 4 hours to buy from them. Car was exactly as described and ready to go. More
by R.lott1
Employees Worked With
Joe Walker, Joe Scott
November 27, 2019
Services Andrew was able to effectively answer all my questions was courteous and provided excellent service. I had a recall completed quickly and efficiently. Andrew was able to effectively answer all my questions was courteous and provided excellent service. I had a recall completed quickly and efficiently. Love Volkswagen More
by APRILWATERFORD
Employees Worked With
Andrew
November 25, 2019
Questioner Mr Greg love is has a pleasant personality, takes time to help me as needed never once did he ignore my questions, made me feel comfortable at the dea Mr Greg love is has a pleasant personality, takes time to help me as needed never once did he ignore my questions, made me feel comfortable at the dealership and Mr. Love took time to meet my needs as far as selling me my car. He makes follow up calls. Mr. Love goes over an beyond to satisfy customers that's what he did for me.. More
by SHANNON8121
Employees Worked With
Greg Love
November 23, 2019
I’ve leased/ purchased 4 vehicles at Ganley Volkswagen and each time I had the pleasure of working with Joe Walker. He made the process smooth and never made me feel pressured to buy. Will definitely cont and each time I had the pleasure of working with Joe Walker. He made the process smooth and never made me feel pressured to buy. Will definitely continue working with him in the future! More
by AshD
Employees Worked With
Joe Walker
November 18, 2019
In and out Great service from Kevin. Quick and friendly from service department. Second vehicle from here. Would recommend. Clean and welcoming. Will rem Great service from Kevin. Quick and friendly from service department. Second vehicle from here. Would recommend. Clean and welcoming. Will remain a customer for years to come. More
by A.RABB
Employees Worked With
Someone in service, Kevin Weiss
