Ken Ganley Volkswagen Bedford

New Lease Process I came in because I got a letter saying I could get out of my Passat lease early and Kevin Weiss made the process easy to turn that car in and lease a I came in because I got a letter saying I could get out of my Passat lease early and Kevin Weiss made the process easy to turn that car in and lease a new Jetta. I came in Saturday afternoon and picked up the new car Monday night. More

Great Purchase Awesome experience very helpful and honest! I would record anyone I know looking for a car to come to these guys! It wasn’t a long drawn out experienc Awesome experience very helpful and honest! I would record anyone I know looking for a car to come to these guys! It wasn’t a long drawn out experience like I have had in the past! More

Great experience The entire buying experience was effortless. Schawn was very thorough going over every aspect of the vehicle (ie. maintenance schedule, infotainment The entire buying experience was effortless. Schawn was very thorough going over every aspect of the vehicle (ie. maintenance schedule, infotainment, etc.). Schawn was professional and a pleasure working with. More

Alright! Called and spoke with Greg Love...after giving him a little insight, he said come right in and he'll have me in a new car! Got there about 6:30 in my Called and spoke with Greg Love...after giving him a little insight, he said come right in and he'll have me in a new car! Got there about 6:30 in my 09 Equinox...left about 9:15 in my 19 Tiguan! Alright "Easy" Greg Love! More

Oil change...2 hours later My experience was not good...I called to see if you do Oil Changes on Saturday, they wanted to put me on hold, I asked if I could ask a quick question My experience was not good...I called to see if you do Oil Changes on Saturday, they wanted to put me on hold, I asked if I could ask a quick question, then asked about Saturday oil change...person was exasperated that I did not just go on hold, even though it was a 15 second transaction. I arrived asked after check in how long it would take, they stated 1 hour. Approaching 2 hours waiting, I was given a list of "risky" items I should address. Given that I was there longer than expected with no communication until then, I said I did not have time to go thru with the recommendations. One of which was Tire Rotation, which was actually part of the original service with Oil Change. I asked if it was done, they checked and it was not completed, although it was the first line of the service order. I probably would have had the other work done if I was told sooner. It was a negative experience, I walked away unsure of the quality of the work, given the lack of ability to follow simple instructions on the service order. It was a turning point in my desire to do business with the dealership, which I have been a loyal Ganley client for years. More

recall repair to my 2014 Touraeg TDI The recall involved changing the heater in the DEF tank. Also, the key fobs had to have new batteries and be reprogrammed. Mike Murphy wrote me up a The recall involved changing the heater in the DEF tank. Also, the key fobs had to have new batteries and be reprogrammed. Mike Murphy wrote me up and handled everything professionally and courteously. The rental car was excellent and Mike called me when the my car was ready. More

Great dealership. Easy to work with and made it a smooth transaction. Drove over 4 hours to buy from them. Car was exactly as described and ready to go. transaction. Drove over 4 hours to buy from them. Car was exactly as described and ready to go. More

Services Andrew was able to effectively answer all my questions was courteous and provided excellent service. I had a recall completed quickly and efficiently. Andrew was able to effectively answer all my questions was courteous and provided excellent service. I had a recall completed quickly and efficiently. Love Volkswagen More