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Ken Ganley Volkswagen Bedford
Bedford, OH
1,068 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,068 reviews
February 04, 2020
Excellent Purchase Experience - new Kurkuma Yellow Arteon This was a very nice purchase experience and Wayne Frejofsky handled everything perfectly. This was an out of the ordinary long distance purchase a This was a very nice purchase experience and Wayne Frejofsky handled everything perfectly. This was an out of the ordinary long distance purchase and pick up. Initially, I made contact with Wayne and discussed the purchase through email (via an Autotrader ad)- he worked with me, VW and the dealership to discuss the car its features to obtain a mutually agreeable price. I wired the funds and traveled there to meet him and take delivery. The car was very well prepared, we took it for a short test drive, I did quick diagnostic test and Wayne showed me how to pair my phone, set it up for Waze navigation and explained some other features of the car - very helpful. He also supplied the car with a full tank of fuel, changed the oil and set tyre pressures (important for a 2500 mile trip home). He has been selling VW cars for long time and told me some interesting stories about his visit years ago to VW in Germany, plus his interests in US muscle cars. I really enjoyed chatting with him and doing business with him and at the dealership in general and the car was immaculate!! Dayton Ware did all the financial paperwork too, also very efficient - altogether the complete process was a truly nice experience. I can thoroughly recommend this dealership! thank you. More
by RCUBEDAZNET
Verified CustomerEmployees Worked With
Wayne Frejosky; Dayton Ware
January 28, 2020
issues with service I brought my car in for an oil change in the process 1 day before I arrived all these lights came on in my car I told the service department they said I brought my car in for an oil change in the process 1 day before I arrived all these lights came on in my car I told the service department they said it was the front brakes/rotors and the right rear barriers and bolt which was quoted 1,000 ^ well I don't have that type of money but anyways im getting the front brakes and rotors done but I have taken my vehicle to an dealer I don't need a barriers :( !!! I'm very upset I was told this .also my oil change was done but no new sticker put in the window. At these point I don't know is wrong with my car. More
by AURORA1HONG
Employees Worked With
Schawn Smith Jr
January 20, 2020
Purchase of lease car Everyone at the dealership made us feel welcome, and they were very accommodating towards our needs. They were also very knowledgeable. Both Howard, s Everyone at the dealership made us feel welcome, and they were very accommodating towards our needs. They were also very knowledgeable. Both Howard, salesman, and Adrian, financial person, made the process easy and very comfortable. More
by PILLA.JOSEPH
Employees Worked With
Howard Micenmacher, Joe Scott
January 16, 2020
a wonderful experience Joe Walker is a totally honest person whom as long as he sells cars I would buy from him again. I would recommend my family and friends to buy from hi Joe Walker is a totally honest person whom as long as he sells cars I would buy from him again. I would recommend my family and friends to buy from him. More
by captainpunchbuggy
Employees Worked With
Joe Walker
January 11, 2020
It took over three hours to get an oil change and the service writer didn’t even look at me while I was waiting let alone provide an update. I had to ask what was going on with my car at the 2.5 hour mar service writer didn’t even look at me while I was waiting let alone provide an update. I had to ask what was going on with my car at the 2.5 hour mark. Then it took 15 minutes for her to come back. I will not be returning for service. More
by Smichalec1
Employees Worked With
I don’t know their names.
January 08, 2020
Not good If you screw something up, costing your customer hours of wasted time and a week+ without his car for a routine, scheduled maintenance, you don't offe If you screw something up, costing your customer hours of wasted time and a week+ without his car for a routine, scheduled maintenance, you don't offer a $6 discount on a $300 bill "to make it right." srsly...? More
by Bob Chuck
Employees Worked With
Mike?
January 03, 2020
I have received the help that I needed while my car was fixe I always take my car to Ganley of Bedford for services ever since I purchased it there and fell that I was in hands always. I always take my car to Ganley of Bedford for services ever since I purchased it there and fell that I was in hands always. More
by WILLIE SHANNON
Employees Worked With
Schawn Smith Jr
January 03, 2020
very well satisfied very professional service All things were a go from the appointment time through service time a drive away time after service completion. Well satisfied. Allwork was fully e All things were a go from the appointment time through service time a drive away time after service completion. Well satisfied. Allwork was fully explained as to the findings and repair needs. More
by DRASSEFF
Employees Worked With
Michael Murphy, Howard Micenmacher
January 01, 2020
Awesome They have always been honest and above board...treated me with respect.I highly recommend Mike and John..thanks guys For all that you do for customer They have always been honest and above board...treated me with respect.I highly recommend Mike and John..thanks guys For all that you do for customers like me More
by MARTINSV
Employees Worked With
Mike, john
