Ken Ganley Volkswagen Bedford

Service was needed because work done prior was done incorrectly causing $2000 in damage. Service team never returns calls and is rude when you do finally get a hold of them. incorrectly causing $2000 in damage. Service team never returns calls and is rude when you do finally get a hold of them. More

Good service prompt work even washed my car write lady was very polite clean dealership offered a rental but I edited instead and watched tv was very polite clean dealership offered a rental but I edited instead and watched tv More

Joe Walker is very dedicated to providing the best service He was able to get me a good deal, very helpful and transparent since the beginning. i'm very pleased with my purchase and will probably return to him He was able to get me a good deal, very helpful and transparent since the beginning. i'm very pleased with my purchase and will probably return to him again for my wife's car in a month. More

Very dissatisfied with service! Brought my 2019 Atlas in for service with an issue with noise on the front end. Service department could not resolve the issue and didn't take the time to try. They simply ga for service with an issue with noise on the front end. Service department could not resolve the issue and didn't take the time to try. They simply gave me car back and problem still exist. Also, experience another issue trying to use an additional warranty I purchased for my rims. Additional warranties never work they way the sales manager explain them when they sell it to you. Been a VW owner for a while and now I'm considering another company. More

Appointment Didn't Matter I called to schedule an appointment to reprogram my keys because my car was getting broken into when it was locked, and I was worried that someone was I called to schedule an appointment to reprogram my keys because my car was getting broken into when it was locked, and I was worried that someone was intercepting my keyless entry. They told me it would take 15-20 minutes to reprogram keys, and scheduled an appointment for 11 AM. At 11:45, I asked how much longer and my car had not even been driven into the service center yet. I didn't leave until after 1. They offered no apology, explanation, or monetary consolation. I will not be going back. More

Joe Walker was efficient, easy, and super helpful! This was my first time purchasing a Volkswagen and Joe Walker made the process extremely efficient, easy, and helpful. He was there to answer all of m This was my first time purchasing a Volkswagen and Joe Walker made the process extremely efficient, easy, and helpful. He was there to answer all of my questions in an extremely timely manner and helping me to fit all my needs. I would highly recommend the dealership, and the Tiguan! You won't regret it! More

Everything worked out perfectly with my experience with Keith! We had spoke about what my wants and needs were, my budget, and he was very attentive and engaged. Keith let me know he had the perfect car fo Keith! We had spoke about what my wants and needs were, my budget, and he was very attentive and engaged. Keith let me know he had the perfect car for me. I had a couple choices I wanted to look at as well, but I drove his suggestion first. IT WAS PERFECT! Only sat in the other two cars, wasn't even interested in driving them. Great deal and payment and terms from finance. I have had my Passat for 3 months now and I could not be happier. I will be back for my next car and Keith gets my highest recommendation! Call and chat with him, you won't regret it!! More

i was mislead, inconvenienced, & unhappy. I was told my car was built in Germany, discovered it was built in Chattanooga with Mexican parts, Was told my front assist system brakes the car, but I was told my car was built in Germany, discovered it was built in Chattanooga with Mexican parts, Was told my front assist system brakes the car, but it didn't. Booked two appointments to correct front assist system, was told that particular model does not break it just gives warning light. what good does a break light do. I am very disappointed, & unhappy. More

Fifth time working with Joe at Ganley VW of Bedford I have been working with Joe for 12+ years. He is very responsive and helpful in choosing a new vehicle that fits my needs. I can always count on Ganl I have been working with Joe for 12+ years. He is very responsive and helpful in choosing a new vehicle that fits my needs. I can always count on Ganley VW for a seamless experience. More

Joe did an amazing job of getting me into my dream car! He made the experience easy and comfortable! I would definitely recommend him! Thanks He made the experience easy and comfortable! I would definitely recommend him! Thanks More