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Ken Ganley Volkswagen Bedford
Bedford, OH
1,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 15, 2020
Mike Murphy was great ! Extremely helpful and friendly. Great service. I came in for an oil change, unscheduled, they had me in and out with in the hour. Great service. I came in for an oil change, unscheduled, they had me in and out with in the hour. More
by ARVELAZQUEZ6
Verified CustomerEmployees Worked With
Mike Murphy
July 15, 2020
Great service and awesomely friendly and warm staff. I loved the way the staff kept me informed and the professional care I received. Only thing I was very mad about was I asked for a car wash after th loved the way the staff kept me informed and the professional care I received. Only thing I was very mad about was I asked for a car wash after the car wash. They car still had stains on the door and dirt on it after the "wash" (a basic hose down with no washing at all with no signs of soap!). And I paid for this "wash". I did feel cheated... But - so far - the repair is 100% great. More
by ISMAIL.BENGE
Employees Worked With
Savon Brooks
July 15, 2020
Service was timely. The staff was courteous. Overall a good experience with the dealership and service department. Would consider leasing another vehicle from this dealership good experience with the dealership and service department. Would consider leasing another vehicle from this dealership More
by RODMITCHELL42
Employees Worked With
Savon Brooks
July 15, 2020
This dealer Ganley treats your vehicle with care,you might have a longer wait time than anticipated but it's worth it they give you their honest diagnostic. might have a longer wait time than anticipated but it's worth it they give you their honest diagnostic. More
by AUDREYBROWN731
Employees Worked With
Savon Brooks
July 15, 2020
The prices presented online doesnt match in store for service. I'm not sure if they fixed my recall. I fee I fill out an appointment online with what I need why do I need to advise what I want when I get service. I'm not sure if they fixed my recall. I fee I fill out an appointment online with what I need why do I need to advise what I want when I get there? The online app should communicate with the service department More
by SONYARWILSON
Employees Worked With
Mike Murphy
July 15, 2020
Awesome experience. Work was done quickly and they contacted me as soon as it was done. Car was clean and everything was right where I left it. contacted me as soon as it was done. Car was clean and everything was right where I left it. More
by MCDOWELLBRIAN87
Employees Worked With
Howard Micenmacher, Schawn Smith Jr
July 15, 2020
I receive good customer service. My old change will stand quickly I appreciate their service. I don't have a lot to say other then I Have been a Volkswagen customer over 15 years. stand quickly I appreciate their service. I don't have a lot to say other then I Have been a Volkswagen customer over 15 years. More
by MRSV.VSJ
Employees Worked With
Alexis, Alexis Williams
July 15, 2020
0 stars terrible service don’t take your car here. So I took my car here for oil leak. They told me that’s my upper timing cover was leaking oil and that it will cost me 300 dollars. They called me and tol took my car here for oil leak. They told me that’s my upper timing cover was leaking oil and that it will cost me 300 dollars. They called me and told me the car was ready for pick up and I go in and I pay 300 for it. So when I go to the car I noticed that there oil underneath the car and that it will still leaking oil. So I told them they said they will have to look at it to fine out where it was leaking. So they did and told me that now it was my lower timing cover and that it will be 844 dollars. So I did that repair as well. And when I come pick it up when I drive off with the car and the turbo hose popped off because they didn’t tighten it. And when I took it back in I notice again it was leaking oil. At this point I was really upset. Now the car is still leaking oil and they mess up my dumper. When they was replacing my lower cover and now they don’t want to own up to it. So I made other appointment so let’s see what they said now. They better pay for the Damage they did. More
by Joshua Bonilla
Employees Worked With
John Scott, Mike Murphy
July 14, 2020
Very friendly staff and no pressure to buy. Highly responsive and easy to work with. This is our second Jetta and my family loves the car. responsive and easy to work with. This is our second Jetta and my family loves the car. More
by MPAULL
Employees Worked With
Alana Snyder, Jared Sturgill, Howard Micenmacher
