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Ken Ganley Volkswagen Bedford
Bedford, OH
1,068 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,068 reviews
July 15, 2020
The prices presented online doesnt match in store for service. I'm not sure if they fixed my recall. I fee I fill out an appointment online with what I need why do I need to advise what I want when I get service. I'm not sure if they fixed my recall. I fee I fill out an appointment online with what I need why do I need to advise what I want when I get there? The online app should communicate with the service department More
by SONYARWILSON
Verified CustomerEmployees Worked With
Mike Murphy
July 15, 2020
Awesome experience. Work was done quickly and they contacted me as soon as it was done. Car was clean and everything was right where I left it. contacted me as soon as it was done. Car was clean and everything was right where I left it. More
by MCDOWELLBRIAN87
Employees Worked With
Howard Micenmacher, Schawn Smith Jr
July 15, 2020
I receive good customer service. My old change will stand quickly I appreciate their service. I don't have a lot to say other then I Have been a Volkswagen customer over 15 years. stand quickly I appreciate their service. I don't have a lot to say other then I Have been a Volkswagen customer over 15 years. More
by MRSV.VSJ
Employees Worked With
Alexis, Alexis Williams
July 15, 2020
0 stars terrible service don’t take your car here. So I took my car here for oil leak. They told me that’s my upper timing cover was leaking oil and that it will cost me 300 dollars. They called me and tol took my car here for oil leak. They told me that’s my upper timing cover was leaking oil and that it will cost me 300 dollars. They called me and told me the car was ready for pick up and I go in and I pay 300 for it. So when I go to the car I noticed that there oil underneath the car and that it will still leaking oil. So I told them they said they will have to look at it to fine out where it was leaking. So they did and told me that now it was my lower timing cover and that it will be 844 dollars. So I did that repair as well. And when I come pick it up when I drive off with the car and the turbo hose popped off because they didn’t tighten it. And when I took it back in I notice again it was leaking oil. At this point I was really upset. Now the car is still leaking oil and they mess up my dumper. When they was replacing my lower cover and now they don’t want to own up to it. So I made other appointment so let’s see what they said now. They better pay for the Damage they did. More
by Joshua Bonilla
Employees Worked With
John Scott, Mike Murphy
July 14, 2020
Very friendly staff and no pressure to buy. Highly responsive and easy to work with. This is our second Jetta and my family loves the car. responsive and easy to work with. This is our second Jetta and my family loves the car. More
by MPAULL
Employees Worked With
Alana Snyder, Jared Sturgill, Howard Micenmacher
July 10, 2020
Mike was excellent as usual. Really appreciate his help and comments and suggestions Also appreciate the curtesy drop off and pickup at my office by Eddie. Very pleasant as well !! and comments and suggestions Also appreciate the curtesy drop off and pickup at my office by Eddie. Very pleasant as well !! More
by CLCBW89
Employees Worked With
Mike Murphy
July 10, 2020
All the people I have worked with at Ganley Volkswagen from day 1 have been great and super friendly! Thanks you so much for all your help! from day 1 have been great and super friendly! Thanks you so much for all your help! More
by 2GOLDLEAVES
Employees Worked With
John Scott, Savon Brooks
July 06, 2020
I am very disappointed in the service I received, my appointment was at 1:30 and was told it would take about an hour and a half for a simple oil change then they came back and said it would take an add appointment was at 1:30 and was told it would take about an hour and a half for a simple oil change then they came back and said it would take an additional 45 minutes. The reason I made the appointment was to I wouldn't have to spend half my day there...for a simple oil change. I also asked them to correct the time which they did not. More
by JANE.B.BORDAL
Employees Worked With
Mike Murphy
