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Ken Ganley Volkswagen Bedford

Bedford, OH

4.7
1,068 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,068 reviews

July 21, 2020

Volkswagen has served me and my cars well for many years Volkswagen has served me and my cars for many years and Mike Murphy has been in charge many of those years. I trust him implicitly with my cars. Kevi More

by SBARKETT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Howard Micenmacher, Kevin Weiss, Mike Murphy
Jul 22, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your continued support in our sales and service department. Mike has been apart of our company for awhile and we are thrilled to hear that he continues to provide excellent service! We are happy to hear that Kevin helped you go over your options of a new vehicle or lease buyout so you could make the best possible buying decision. Thank you again and we look forward to seeing you again!

July 20, 2020

Mike is always great to work with, however 3.5 hours for an alignment is way too long, especially when I was there at 8 am per my appointment More

by BAMBAM3067
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
July 17, 2020

I received prompt and courteous service. I waited in their comfortable waiting room which was equipped with TV,, coffee, vending machines, complimentary water, and air conditioning. All employees were s More

by FALCOSKID923
Recommend Dealer
Yes
Employees Worked With
John Scott
Jul 21, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank-you for your positive feedback regarding your experience at our dealership. We are pleased to know that you were well taken care of. If you ever need anything please be sure to contact us. Thank-you for your business!

July 17, 2020

No as friendly as I am use to. The person helping me might have been a a bed mood though . Also wanted to see if I would get a new car . I looked around but no one approached me . More

by SALENAWILLIAMSCOLLEGE
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Jul 21, 2020 -

Ken Ganley Volkswagen Bedford responded

I apologize for the experience you had at our dealership. It is being discusses with management to be sure it does not happen again. If you are still interested in getting a new car please give me a call. That is unacceptable here that you were not taken care of. Thank-you, Brook Harter Customer Relations Manager 440-439-3444 Ext. 2002

July 16, 2020

I have never had a more streamlined smooth experience from sales to finance. Wayne rocks!!!! I chose Ganley over the VW dealer 5 mins from my house because of him!! More

by DLZ0729
Recommend Dealer
Yes
Employees Worked With
Finance but I do not remember her name. , Wayne Frejofsky
Jul 16, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank-you for your business and positive review! We are happy to have earned a 5-Star rating! Wayne is great and will appreciate you making the trip to get your VW from him! Thanks again, hope to see you in the future.

July 15, 2020

The service was quick and accomplished exactly what we needed. We needed a window seal fixed before we left for a vacation and they squeezed us in to make that happen! More

by JULIEBOTOS1
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Jul 15, 2020 -

Ken Ganley Volkswagen Bedford responded

We are happy to hear you had a positive experience here! We hope you enjoyed your vacation!

July 15, 2020

Mike Murphy was great ! Extremely helpful and friendly. Great service. I came in for an oil change, unscheduled, they had me in and out with in the hour. More

by ARVELAZQUEZ6
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Jul 15, 2020 -

Ken Ganley Volkswagen Bedford responded

That's awesome to hear you had a great experience at our dealership. We appreciate your feedback and business. Please be sure to contact us for anything you may need!

July 15, 2020

Great service and awesomely friendly and warm staff. I loved the way the staff kept me informed and the professional care I received. Only thing I was very mad about was I asked for a car wash after th More

by ISMAIL.BENGE
Recommend Dealer
Yes
Employees Worked With
Savon Brooks
Jul 15, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank-you for the feedback, I'm glad the repair and service experience went great. I apologize that the wash didn't go as expected. Feel free to bring your vehicle to our department for a free wash anytime. We will make sure it is clean!

July 15, 2020

Service was timely. The staff was courteous. Overall a good experience with the dealership and service department. Would consider leasing another vehicle from this dealership More

by RODMITCHELL42
Recommend Dealer
Yes
Employees Worked With
Savon Brooks
Jul 15, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank-you, we appreciate you taking the time to rate us. We hope to see you in the future and would be happy to get you in a new vehicle!

July 15, 2020

This dealer Ganley treats your vehicle with care,you might have a longer wait time than anticipated but it's worth it they give you their honest diagnostic. More

by AUDREYBROWN731
Recommend Dealer
Yes
Employees Worked With
Savon Brooks
Jul 15, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank-you for your positive feedback, it is much appreciated. We are happy that you choose Ganley Volkswagen of Bedford for your vehicle needs. If you have any questions please contact us!

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