Ken Ganley Volkswagen Bedford

Arrived to pickup my car after $3500 worth of maintenance at 5:57pm (spoke to service desk less than 30 minutes before to state that I would be there that day before 6pm). Entire service department was alrea at 5:57pm (spoke to service desk less than 30 minutes before to state that I would be there that day before 6pm). Entire service department was already gone. My car was left out front, unlocked. The Sales people were super helpful, contacted management to figure out where the keys and paperwork were so I was able to get my car. I would have picked the car up sooner but they were late getting back to me with a pick up time. Shelby had my phone number (prior texts and phone calls), so it is not clear why no one called before ghosting early. Would not recommend. More

We came for an oil change and were disappointed to find that you did not top off our fluids nor did you provide a complimentary car wash. We're not accustomed to this treatment from a dealer. My husban that you did not top off our fluids nor did you provide a complimentary car wash. We're not accustomed to this treatment from a dealer. My husband advised Alexis of our disappointment and she informed the tech. More

I took my car in for an electrical issue and explained it the service person and all I received were okays. He called later and said this is an issue we have a lot but not sure how to solve it. This is a 20 the service person and all I received were okays. He called later and said this is an issue we have a lot but not sure how to solve it. This is a 2013 car not 2020 they should know how to solve it since they have come across it before or should have told me before I wasted my time coming in there to drop off my car. Then they have the nerve to ask me to pay for something that could have not been resolved over the phone. I felt like I was talking a foreign language to them and all they said is I could replace a $350 part and it may or may not help the problem. So my question was in the last 7 years has this worked and they have no idea and told me these are electrical issues not mechanical as if that makes a difference to me how about hiring an electrician if your service staff does not know how to fix the issues of a 7 year old car I would think they have had 7 years to learn how to fix them. I now see you have a home service was not offered and was told no rentals either. I will never come back here ever again More