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Ken Ganley Volkswagen Bedford
Bedford, OH
1,068 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 09, 2020
We came for an oil change and were disappointed to find that you did not top off our fluids nor did you provide a complimentary car wash. We're not accustomed to this treatment from a dealer. My husban that you did not top off our fluids nor did you provide a complimentary car wash. We're not accustomed to this treatment from a dealer. My husband advised Alexis of our disappointment and she informed the tech. More
by ToneTone
Verified CustomerEmployees Worked With
Alexis Williams
September 07, 2020
Mike Murphy did a great job during my service appointment. He kept me informed & the waiting area was spacious enough to feel safe during Covid. appointment. He kept me informed & the waiting area was spacious enough to feel safe during Covid. More
by NANRIK
Employees Worked With
Mike Murphy
September 02, 2020
Since being a customer at Volkswagon-Bedford there has been nothing but great service. If I share an issue with my vehicle staff check it out with no hesitation and resolve the issue if needed. been nothing but great service. If I share an issue with my vehicle staff check it out with no hesitation and resolve the issue if needed. More
by MHCKS612
Employees Worked With
Matt Heilmann, John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
September 02, 2020
Usually, I see Mike Murphy for service and he's always been great. Honest, direct, and willing to work with you. Last time I went in, I saw Cyle. Same professionalism and transparency. The service been great. Honest, direct, and willing to work with you. Last time I went in, I saw Cyle. Same professionalism and transparency. The service technicians do a superb job as well. My car is over 100k miles at 6 years old and still runs great. More
by EBUS
Employees Worked With
Mike Murphy, Cyle Vargo
September 01, 2020
I took my car in for an electrical issue and explained it the service person and all I received were okays. He called later and said this is an issue we have a lot but not sure how to solve it. This is a 20 the service person and all I received were okays. He called later and said this is an issue we have a lot but not sure how to solve it. This is a 2013 car not 2020 they should know how to solve it since they have come across it before or should have told me before I wasted my time coming in there to drop off my car. Then they have the nerve to ask me to pay for something that could have not been resolved over the phone. I felt like I was talking a foreign language to them and all they said is I could replace a $350 part and it may or may not help the problem. So my question was in the last 7 years has this worked and they have no idea and told me these are electrical issues not mechanical as if that makes a difference to me how about hiring an electrician if your service staff does not know how to fix the issues of a 7 year old car I would think they have had 7 years to learn how to fix them. I now see you have a home service was not offered and was told no rentals either. I will never come back here ever again More
by PEACENPAWS
Employees Worked With
Alexis Williams, Cyle Vargo
September 01, 2020
It was quick and easy visit. They always make sure everything is good with my car. My experience has been great with Volkswagen so far. everything is good with my car. My experience has been great with Volkswagen so far. More
by TERONEBURKES
Employees Worked With
Matt Heilmann, John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
August 29, 2020
Clean fast friendly service. Very helpful with the lease Clean fast friendly service. Very helpful with the lease of my new Volkswagen Jetta. Kevin Weiss got me through the process quickly. Will come back. Clean fast friendly service. Very helpful with the lease of my new Volkswagen Jetta. Kevin Weiss got me through the process quickly. Will come back. More
by LAWRENCE2612
Employees Worked With
Kevin Weiss
August 26, 2020
Can’t make separate oil change appts. You have to show up, sit & wait. Then our car was done for 1/2hr before they told us (we saw it in the parking lot). up, sit & wait. Then our car was done for 1/2hr before they told us (we saw it in the parking lot). More
by Rruse
Employees Worked With
Cyle Vargo
August 26, 2020
Service was cool. But I did have to double back because I asked for my car to be washed after it being serviced. But the matter was handled. Just would have liked for my car to be dried off. asked for my car to be washed after it being serviced. But the matter was handled. Just would have liked for my car to be dried off. More
by MRL.LE_SURE
Employees Worked With
Shelby Gill
