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Ken Ganley Volkswagen Bedford

Bedford, OH

4.6
1,082 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,082 reviews

October 08, 2020

Loved the whole experience! The initial call experience, the follow up call experience, the in store experience, the test drive experience, the lease application experience, and the drive home experience! More

by GLENWESTLUND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Weiss
Oct 14, 2020 -

Ken Ganley Volkswagen Bedford responded

We are so pleased to know that you had a great experience from start to finish at our dealership! It is very important to Kevin and our team that you are always satisfied with our dealership. Congratulations on your new Volkswagen!

October 06, 2020

Satisfied with my service would definitely recommend. I sure hope this level of service continues in my future visits. Very pleased and nothing bad to say. More

by MDAVIIS1226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Heilmann, Mike Murphy
Oct 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your review, it is very important that you are always satisfied with your experience at our dealership. We will make sure that your experience here is always a great one!

October 06, 2020

Workers were friendly and kept me informed about the progress on my car. The only issue was that there were people (not staff) not wearing a mask and no one said anything. They walked back and forth th More

by JARRINGTON1963
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Oct 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your five star review! We will make sure to enforce the mask wearing better.

October 06, 2020

Was in and out in a reasonable time. Staff was very friendly and professional. Work done and explained. Took concerns and addressed them immediately. Great experience More

by DJANTDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Scott
Oct 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your five star review, your feedback is very important to us!

October 02, 2020

Joe Walker is the best. He provided me with the best possible rate. I was able to get the car that I wanted at an affordable price. Thank you! More

by WENMUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Greg Love, Cathy Burnstine, Wayne Frejofsky, Nicolas Giordano, Walter Brown, Robert Lewis, Tyler Dupont, Kaley Kline, Mike Catavolos
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for submitting your feedback and five star review! Joe and our team will be happy to know you are satisfied with your experience!

October 01, 2020

This was a very easy transaction. Howard was great to work with and very knowledgeable about the cars. The dealership was a nice place to visit and buy from. I love the car so far. More

by MAJK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Micenmacher
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback on your experience at our dealership, it is very important to us that you are satisfied. Howard will be pleased to know you are happy.

October 01, 2020

I left with exactly what I wanted, a Volkswagen Tiguan. Everyone was pleasant to work with and the environment was clean. I would definitely recommend. More

by WENMUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Kash, Matt Heilmann, John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback and five star review! Our team wants to always make sure that you are satisfied!

October 01, 2020

Great customer service!!! Service department is efficient and thorough! Took the time to make it a good experience. Explained everything clearly. The work was completed in a timely manner! More

by MSTEPHANOPOULOS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your five star review and feedback! Any chance you get to provide us with your feedback means a lot to us. We are happy to know you had such great customer care.

September 30, 2020

I’ve been bringing my car there for years. Had gotten used to the old crew in service. It felt weird when I could no longer see familiar staff in the service area. I miss Margaret whenever I come to th More

by Bon Bon Balou
Recommend Dealer
Yes
Employees Worked With
Pete Kash, Mike Murphy
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

We have had to adjust to some new staff lately, we are pleased to know they have your approval so far! Our team wants to always be sure that you are completely satisfied with your experience at our dealership. Thank you for taking the time to submit your review and feedback.

September 30, 2020

They rotated the tires and the tire light came on. Took the car back and they calibrated and the light went out. Other than that great job Andrew and John. I had an appointment because the Inspection light More

by BJR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, John Scott
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback, Andrew and John will be pleased to know that you are satisfied!

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