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Ken Ganley Volkswagen Bedford

Bedford, OH

4.6
1,082 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,082 reviews

October 19, 2020

The Service Department was Courteous, Friendly, Clean and Bright. The Customer Wait area was clean and well maintained. I had to get a volunteer recall taken care of. My estimate was 1+ hour wait time and I More

by NMAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyle Vargo
Oct 19, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for taking the time to tell us how your experience was at our service department. We appreciate your feedback and are happy to hear you are satisfied with your experience!

October 16, 2020

Nice clean, quit environment. Took longer than expected but still was an overall good experience. Walked out with a vehicle newer than the one I wanted. More

by lakisha.temple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Dupont
Oct 19, 2020 -

Ken Ganley Volkswagen Bedford responded

Lakisha, Thank you for taking the time to tell us how your experience went! Congratulations on your new Volkswagen. Tyler will be pleased to know you had an over all good experience. We apologize for the length of time you were at our dealership, we will be working on improving that.

October 16, 2020

This dealership was so helpful and got me exactly what I asked for! I had excellent service and they were so quick! Definitely will come here again for my next car! More

by Hannah Schmidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailey Platzar
Oct 19, 2020 -

Ken Ganley Volkswagen Bedford responded

Hannah, Thank you for allowing Bailey and our team assist you with your purchase. We are so happy to hear you are completely satisfied with your experience at our dealership! You feedback is very important to us, thank you!

October 15, 2020

Quick work. Communicated effectively. Was able to get all work done in morning. Car was ready when expected. Would bring car back again for service. More

by MAM1680
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Gill
Oct 19, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your positive feedback and five star review! It is very important to us that you are always satisfied. We look forward to seeing you in the future.

October 13, 2020

People are friendly. Service is very good. I was able to stop in and take care of my first scheduled maintenance on the spot. Very convenient. More

by RKoslo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker, John Scott
Oct 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your positive feedback, we are happy that you are satisfied with your first experience at our service department!

October 13, 2020

Mike was helpful and very efficient. Always have a good experience. Only thing missing was coffee! Always xxu with service here which will continue. More

by PSYCHORITA2
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Oct 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your positive feedback and review! Please let us know next time and we will make sure we have fresh coffee prepared for you.

October 13, 2020

Came in for an oil change and I was in and out quickly. Just the way I like it. When they were done they washed my car and return the keys to me. I . When they were done they washed my car and return the k More

by KGALLAGHER3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Kash, Matt Heilmann
Oct 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Were glad they were able to get you in and our quickly! Thank you for your review.

October 12, 2020

I brought my car on for service and was in and out in no time. Mike listened to my problem and came up with a solution that worked very well. More

by Gabbysmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Oct 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for taking the time to tell us about your experience! We are pleased to know you are satisfied with your experience with Mike!

October 12, 2020

Clean friendly professional knowledgeable people dropped my car off for a cracked cluster the tech had the job finished in a reasonable time and covered it under warranty for my satisfaction More

by BIGMONEYBURGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Scott, Mike Murphy
Oct 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your review and positive feedback. We appreciate you taking the opportunity to tell us how we did, it is very important to us!

October 08, 2020

Quick and efficient process with nice service staffer. I would go back again for service and recommend others. They followed COVID safety precautions as well: More

by KARLTONLASTER
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Oct 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your five star review and positive feedback, we appreciate it! We hope to see you in the future for all your volkswagen needs.

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