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Ken Ganley Volkswagen Bedford

Bedford, OH

4.7
1,068 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,068 reviews

October 02, 2020

Joe Walker is the best. He provided me with the best possible rate. I was able to get the car that I wanted at an affordable price. Thank you! More

by WENMUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Greg Love, Cathy Burnstine, Wayne Frejofsky, Nicolas Giordano, Walter Brown, Robert Lewis, Tyler Dupont, Kaley Kline, Mike Catavolos
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for submitting your feedback and five star review! Joe and our team will be happy to know you are satisfied with your experience!

October 01, 2020

This was a very easy transaction. Howard was great to work with and very knowledgeable about the cars. The dealership was a nice place to visit and buy from. I love the car so far. More

by MAJK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Micenmacher
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback on your experience at our dealership, it is very important to us that you are satisfied. Howard will be pleased to know you are happy.

October 01, 2020

Great customer service!!! Service department is efficient and thorough! Took the time to make it a good experience. Explained everything clearly. The work was completed in a timely manner! More

by MSTEPHANOPOULOS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your five star review and feedback! Any chance you get to provide us with your feedback means a lot to us. We are happy to know you had such great customer care.

October 01, 2020

I left with exactly what I wanted, a Volkswagen Tiguan. Everyone was pleasant to work with and the environment was clean. I would definitely recommend. More

by WENMUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Kash, Matt Heilmann, John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback and five star review! Our team wants to always make sure that you are satisfied!

September 30, 2020

I’ve been bringing my car there for years. Had gotten used to the old crew in service. It felt weird when I could no longer see familiar staff in the service area. I miss Margaret whenever I come to th More

by Bon Bon Balou
Recommend Dealer
Yes
Employees Worked With
Pete Kash, Mike Murphy
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

We have had to adjust to some new staff lately, we are pleased to know they have your approval so far! Our team wants to always be sure that you are completely satisfied with your experience at our dealership. Thank you for taking the time to submit your review and feedback.

September 30, 2020

They rotated the tires and the tire light came on. Took the car back and they calibrated and the light went out. Other than that great job Andrew and John. I had an appointment because the Inspection light More

by BJR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, John Scott
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback, Andrew and John will be pleased to know that you are satisfied!

September 29, 2020

Always very professional, worked to attain best financing terms, overall, Great Experience. Adequate vehicle stock, worked quickly to prepare newly arrived vehicle to be spot delivered. More

by JMill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Micenmacher, Joe Scott, Wayne Frejofsky
Oct 06, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your review! Your feedback is very important to us, we are happy to hear you are satisfied with your experience.

September 29, 2020

Polite. Courteous. Friendly. Professional. Made me feel welcomed and wanted my business, albeit 2 pm Saturday afternoon! The waiting area was bright and clean, free of debris and trash. More

by NMAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy, Shelby Gill
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback and review! We appreciate it.

September 29, 2020

Unfortunately, service visit took more than 3 hours (for front brakes) and they did not even wash the car. They also would not honor the email discount coupon I received a couple days before this visit. More

by TSTECKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cyle Vargo
Oct 06, 2020 -

Ken Ganley Volkswagen Bedford responded

I apologize for the experience you had at our dealership. If there is anything I can do to help please give me a call. Brook Customer Relations Manager 440-439-3444 Ext. 1827

Oct 06, 2020 -

TSTECKY responded

Honoring that 10% discount coupon with a $25 rebate check would help.

September 29, 2020

Outstanding service. Quality of work was top notch but I was even more impressed with the 'speed' the services were performed. Everyone was beyond friendly and Mike Murphy even took the time for a chit-chat More

by OhioGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your positive feedback and five star review! We appreciate you taking the time to tell us about your experience.

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