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Ken Ganley Volkswagen Bedford

Bedford, OH

4.7
1,068 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,068 reviews

October 22, 2020

The Service Department is outstanding... Had my car in for repair and I was giving a loaner feel very comfortable and satisfied with my service More

by MCDANIEL.SUEC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Oct 26, 2020 -

Ken Ganley Volkswagen Bedford responded

We appreciate your feedback and are happy to hear you are satisfied with your experience. Mike and our team are glad you took the time to tell us how we did, it is very important to us!

October 22, 2020

It was an awesome experience for my husband and I buying our first Volkswagen Tiguan. The sales and service staff were very friendly, knowledgeable, and customer focused. Very classy dealership. We will More

by jenstull7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Scott
Oct 26, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your business and your positive feedback! We appreciate you taking the time to tell us how we did. Congratulations on your new Volkswagen. Welcome to the VW family. We are happy to hear you are completely satisfied with your experience and your new Tiguan. Thank you! -Brook (customer relations manager)

October 21, 2020

Happy camper over here!! I've been working this deal for months and finally the numbers were right and I jumped to the opportunity!! Thank u! More

by STUNNAMAN7053
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Sturgill
Oct 21, 2020 -

Ken Ganley Volkswagen Bedford responded

Congratulations on your new vehicle! We are thankful that you allowed Jared and our team assist you through this process! Thank you for your feedback, it is very important to us.

October 21, 2020

Everyone working here was friendly and professional, the work was quick and reasonably priced. I was very concerned to see how many people working in the office area were maskless. It was about 50/50. Also, More

by Alsmithx94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Heilmann, John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
Oct 21, 2020 -

Ken Ganley Volkswagen Bedford responded

I apologize for the experience you had at our dealership. We will address the improper mask wearing immediately.

October 20, 2020

I appreciate the friendliness and professionalism I received as a valued customer. The quality and speediness of the service was impeccable, As well as the social distancing, Thank you. More

by SheShe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Heilmann, John Scott, Mike Murphy, Cyle Vargo
Oct 20, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your positive feedback and five star review! Volkswagen always wants to know how we did so any opportunity you get to provide your feedback is much appreciated.

October 20, 2020

Very accommodating to discuss details over text and email to limit in person visits. Very straightforward and easy to do business with. Listened well to what I was looking for, and got me the exact vehicle I More

by MSGRIFFI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Dupont
Oct 20, 2020 -

Ken Ganley Volkswagen Bedford responded

Congratulations on your new Volkswagen! Thank you for taking the time to tell us about your experience! We appreciate your feedback very much. Tyler will be happy to know you are satisfied, please keep an eye out for a survey from VW!

October 19, 2020

The Service Department was Courteous, Friendly, Clean and Bright. The Customer Wait area was clean and well maintained. I had to get a volunteer recall taken care of. My estimate was 1+ hour wait time and I More

by NMAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyle Vargo
Oct 19, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for taking the time to tell us how your experience was at our service department. We appreciate your feedback and are happy to hear you are satisfied with your experience!

October 16, 2020

This dealership was so helpful and got me exactly what I asked for! I had excellent service and they were so quick! Definitely will come here again for my next car! More

by Hannah Schmidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailey Platzar
Oct 19, 2020 -

Ken Ganley Volkswagen Bedford responded

Hannah, Thank you for allowing Bailey and our team assist you with your purchase. We are so happy to hear you are completely satisfied with your experience at our dealership! You feedback is very important to us, thank you!

October 16, 2020

Nice clean, quit environment. Took longer than expected but still was an overall good experience. Walked out with a vehicle newer than the one I wanted. More

by lakisha.temple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Dupont
Oct 19, 2020 -

Ken Ganley Volkswagen Bedford responded

Lakisha, Thank you for taking the time to tell us how your experience went! Congratulations on your new Volkswagen. Tyler will be pleased to know you had an over all good experience. We apologize for the length of time you were at our dealership, we will be working on improving that.

October 15, 2020

Quick work. Communicated effectively. Was able to get all work done in morning. Car was ready when expected. Would bring car back again for service. More

by MAM1680
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Gill
Oct 19, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your positive feedback and five star review! It is very important to us that you are always satisfied. We look forward to seeing you in the future.

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