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Ken Ganley Volkswagen Bedford

Bedford, OH

4.7
1,068 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,068 reviews

October 28, 2020

It was fast. And great service . Everyone was polite the dealership was clean and all were wearing masks. My car is running great I will come back More

by IRITSLAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was very pleased , John Scott
Oct 30, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your five star rating and positive review! We are glad that you are satisfied with your experience at our dealership.

October 27, 2020

From the moment I adored in the dealership to the moment I left the building with my new car they were professional and courteous. Very happy ! More

by JENCAS_2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Smith Jr and Dayton Kevin were awesome , Kevin Weiss
Oct 30, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your five star review and positive feedback. Congratulations on your new Volkswagen, we are glad you had a great experience and our happy!

October 27, 2020

Friendly service people, extremely clean department, offered coffee, tea and water. Service person explained what was being done, approximately how long it would take and answered any questions. More

by FALLSRIVERFARM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin
Oct 30, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your five star rating, your feedback is very important to us!

October 26, 2020

Everything went very smoothly.Mike talked to me as I entered, he explained the routine,he showed me the waiting area,told me my car would be ready in an hour,it was. I paid my bill Ann Left.No swe More

by ICEBLUE8244
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike 5 Stars, Mike Murphy
Nov 03, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your positive feedback on your visit!

October 26, 2020

The entire process was extremely smooth. Was able to easily set up an appointment with a call and was kept updated throughout the service. Overall I am extremely happy. More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin
Oct 26, 2020 -

Ken Ganley Volkswagen Bedford responded

Nick, Thank you for taking the time to tell us about your experience! Colin will be pleased to know you are extremely happy with your service visit! Thanks for telling us how we did.

October 26, 2020

Put new tire on. Thanks will have to take it back for compasses repair and microphone repairs. Also they did the 5000 mile check up More

by LEATAT
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Oct 26, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback on your recent visit, Mike will be happy to know you are satisfied!

October 26, 2020

Mike was great. Kept me aware of what was going on. He had exceptional customer service. I see he has won many awards. I see why! More

by Andrea Harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Oct 26, 2020 -

Ken Ganley Volkswagen Bedford responded

Andrea, Thank you for your positive feedback, we are happy to hear you had a great experience with our service department. Mike will appreciate you leaving such a pleasant review!

October 26, 2020

Kept car almost 2 weeks more than told, with no level of communication. I had to reach out to find what was going on. Was given a rental that reek with smoke, although there was a no smoking sticker on the More

by JOHNCRAIG1700
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Murphy
October 23, 2020

Greg love was awesome!! Glad to do business with you guys... loving my new 2020 Atlas cross sport R class!!! Thank, thank you guys again.. More

by SHARONDAB0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Love
Oct 26, 2020 -

Ken Ganley Volkswagen Bedford responded

Congratulations on your new 2020 Atlas Cross Sport! We are happy to hear you had a great experience with Greg and our team! Thank you for your positive feedback and five star review.

October 22, 2020

They sales staff was more then accommodating. We found it easy and no pressure which helped me feel at ease choosing a new car. It was actually fun. More

by PYTMJS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicolas Giordano, Tyler Dupont
Oct 26, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your positive feedback and five star review! We appreciate you telling us about your experience and are happy to hear Tyler and our team did a great job!

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