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Ken Ganley Volkswagen Bedford
Bedford, OH
1,096 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 29, 2020
My experience was great! The service department is always helpful and friendly. They always check up on their customers which is amazing. Overall, service is excellent. helpful and friendly. They always check up on their customers which is amazing. Overall, service is excellent. More
by FELICIA1JOB
Verified CustomerEmployees Worked With
Mike Murphy
December 25, 2020
Excellent service, fast and very cordial staff from the phone call to the dealership. Check up was done in an hour or so and no one tried to sell me something I didn't need. phone call to the dealership. Check up was done in an hour or so and no one tried to sell me something I didn't need. More
by SGYURGYIK
Employees Worked With
Sorry, can't remember the names, Matt Heilmann, John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
December 24, 2020
My experience was very good. I found the vehicle I was looking for. The negotiation was straight forward and the financing process was very quick. Howard did a fantastic job showing me the car and explain looking for. The negotiation was straight forward and the financing process was very quick. Howard did a fantastic job showing me the car and explaining everything. I am definitely looking forward to come back. More
by SALVARRETE
Employees Worked With
Howard Micenmacher
December 24, 2020
Massive delays that don’t seem necessary, profoundly overpriced, nickel and diming, always have car trouble a couple of days after I leave there, like they deliberately screwed up something inside overpriced, nickel and diming, always have car trouble a couple of days after I leave there, like they deliberately screwed up something inside More
by OHPEEQUEUE
Employees Worked With
Mike Murphy
December 24, 2020
What can I say about an oil change? Everyone was polite and it took about an hour. That radio station was the bomb, soul Christmas, now that was great. and it took about an hour. That radio station was the bomb, soul Christmas, now that was great. More
by 4753TUGARD
Employees Worked With
Matt Heilmann, John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
December 23, 2020
I brought my Jetta in for a service check. Mike Murphy is always patient and listens when I come in for a vehicle issue. The staff was very helpful and everyone was pleasant. always patient and listens when I come in for a vehicle issue. The staff was very helpful and everyone was pleasant. More
by DSH621
Employees Worked With
Mike Murphy
December 22, 2020
Two issues I had; 1) the discrepancies between the offer listed online compared to what was actually offered and things not offered to me. Based off the Bedford vw webpage I chose to go with the platinum 5 listed online compared to what was actually offered and things not offered to me. Based off the Bedford vw webpage I chose to go with the platinum 50k mileage service which was around $350. However my car has the dsg transmission. For my car to get what the platinum package offered I had to pay an additional $2-$300 dollars. Which I ended up paying. After the service was complete I went back on the webpage to browse around and discovered a promotion for $50 off service costing a certain amount (2-300$) which I more than qualified for with my $700 bill. Now I know that’s more of my responsibility to search for promotions like that money off, etc, but It would have been nice of a service member to bring up. 2). The loaner car I was given barely has a 1/4 tank of gas. I walked back in the shop to ask about the fuel and was told to just bring it back with the same level of fuel. Not even enough fuel for me to make the trip back home. I filled the tank and was not offered compensation. Only reason I am leaving a 3 star review is because Mike was a nice guy and so far seemed to have done a solid job on servicing the vehicle, which is why I would recommend the garage. More
by zhesketh10
Employees Worked With
Mike Murphy
December 21, 2020
Service now light came on and I knew it was time for an Service now light came on and I knew it was time for an oilchange had oilchanged. After waiting over an hour, I got in the car start it up and servic Service now light came on and I knew it was time for an oilchange had oilchanged. After waiting over an hour, I got in the car start it up and service now light is still on why wasn't this checked by the tech. Per the printout, they checked everything. But the light is still on. Poor service. SMH More
by THEA195592006
Employees Worked With
Cathy Burnstine, Alexis Williams
