Ken Ganley Volkswagen Bedford

I purchased a 2020 Tiguan last May. While the salesman was helpful and got me an SUV, it’s not what I expected. First he “chose” my vehicle, and not sold me the same. Model or the model I test drive. Tota was helpful and got me an SUV, it’s not what I expected. First he “chose” my vehicle, and not sold me the same. Model or the model I test drive. Totally different line. Not knowing if I switched or requested another vehicle if it would have impacted my sake, I left. I didn’t realize until I got home that the vehicle had no features the one I test drove did. Vehicle is sufficient. Sound system is below average, power is below average. Now fast forward to the first December snowfall. I’m in Home Depot and had to get pushed out the parking space. That’s when I realized I had a 2WD vehicle, which I never would have purchased. About a month ago, with the last snow fall, again, stuck in a parking lot. I hate to rock my vehicle out. I expressed my frustration with Volkswagen Customer Care, who submitted a complaint to the dealer. After getting no response, I stop up and speak to a “sales manager “, last name Gillum. I asked for the owner or someone beyond him. Not the owner, but the top guy? So, my insult meter is ticking. Explaining my situation , the only response I got is, “ never received a complaint “, salesman who never responded to my Dec 28,2020 email about being stuck was a part timer now, (So I guess that’s my problem?), and unless something is wrong with the vehicle, really nothing we can do. No concern for my issue, no investigation into why I had gotten stuck in a xxxx parking lot, TWICE. Clearly, something is wrong with this vehicle. As an officer, I’ve seen a lot of things, and people playing on others is common. I’m just another customer now. I value my dealership and have stood by Ganley, but this recent treatment may definitely change that. I can’t support a business “too busy”, for my concerns. More

I used Ganley VW for my second time! 2 words....CALL JOE WALKER!!!! Joe goes above and beyond, even without a pandemic. They made the buying process quick and easy. I love my VW’s, and will definitely be WALKER!!!! Joe goes above and beyond, even without a pandemic. They made the buying process quick and easy. I love my VW’s, and will definitely be back!! Thank you Joe. More

Very positive experience with customer service and I got a great car and I would definitely go to this dealership again in the future. Thanks everyone! a great car and I would definitely go to this dealership again in the future. Thanks everyone! More

Bailey is very professional and knowledgeable.I enjoyed Bailey is very professional and knowledgeable. I enjoyed dealing with him. I would give him a A plus for customer service. He made me feel comfortabl Bailey is very professional and knowledgeable. I enjoyed dealing with him. I would give him a A plus for customer service. He made me feel comfortable More

I found my 2018 toyota rav4 at Ganley. All the staff was nice and respectful towards me. I would by a car from there again, especially from Joe Walker. nice and respectful towards me. I would by a car from there again, especially from Joe Walker. More

Customers are put first. Work is completed on a timely manner at a reasonable cost. All concerns are addressed without issue. I will continue to use their service. Kudos to John. manner at a reasonable cost. All concerns are addressed without issue. I will continue to use their service. Kudos to John. More

Best car buying experience out of our cars so far. Joe Walker is wonderful to work with! He is attentive, caring, personable, honest, and real. Walker is wonderful to work with! He is attentive, caring, personable, honest, and real. More

Great service here at Ganley, as always. John Scott took excellent care of me, kept me informed all the way. Turned out to be a major engine repair- full turbo replacement, but full drivetrain warranty cove excellent care of me, kept me informed all the way. Turned out to be a major engine repair- full turbo replacement, but full drivetrain warranty coverage for my 2016 GTI made this no problem. More

I highly recommend this dealership. They were professional and very thorough. With Covid they were very safe and made me very comfortable being in the dealership. The sales staff and finance staf professional and very thorough. With Covid they were very safe and made me very comfortable being in the dealership. The sales staff and finance staff were very friendly and made you feel welcome. More