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Ken Ganley Volkswagen Bedford
Bedford, OH
1,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,082 reviews
February 13, 2023
Service department is excellent. The work is thoroughly explained in advance. Work is done timely and return the car washed! Nice finishing touch. The work is thoroughly explained in advance. Work is done timely and return the car washed! Nice finishing touch. More
by Dan.L
Employees Worked With
Mike Murphy
September 14, 2021
They were all about selling me a car. The car was recalled the next day and put on a do not sell list. There was and still hasn’t been any contact from the dealership. They refuse to stand behind t recalled the next day and put on a do not sell list. There was and still hasn’t been any contact from the dealership. They refuse to stand behind their sale. I would go anywhere but a Ganley branded dealership. I’ve tried purchasing from both Toyota and Volkswagen. More
by Dissatisfiedcustomer
Employees Worked With
Jared Sturgill
June 16, 2021
I purchased my 2021 Tiguan back in January. It was my 3rd VW from Ganley VW of Bedford. I enjoyed working with Bailey and Joe they were both friendly and knowledgeable. I would recommend this dealership Th VW from Ganley VW of Bedford. I enjoyed working with Bailey and Joe they were both friendly and knowledgeable. I would recommend this dealership Thanks again Joe Walker and Bailey Platzar it was a great experience even during a pandemic! More
by Patty L
Employees Worked With
Joe Walker, Bailey Platzar
May 23, 2021
RIPPED OFF AN ARMY VETGanley sued me for a junk MINI RIPPED OFF AN ARMY VET Ganley sued me for a junk MINI Cooper they sold me! I'm an Army veteran and a hard working father with two little girls under RIPPED OFF AN ARMY VET Ganley sued me for a junk MINI Cooper they sold me! I'm an Army veteran and a hard working father with two little girls under the age of five! This law firm got a judgement for $22,000 more than the Original $16,000 I actually paid for the MINI ($38,000 for a MINI!) I had a six year loan and the MINI blew the motor with only 78,000 miles after I put a new water pump in ever year for three years! What car needs a water pump every year for three years? I called Ganley and the manager said "Don't worry we will take care of you!" Ganley also bait and switched me with a predatory 21% loan after telling me to take the car home for a week and try it out! BUYER BEWARE! Ganley you and Greg Love know how to contact me! There's a reason all Ganley dealerships in North East Ohio have a bad name! Rebuttal: I'm now bringing this up because the finance company came after me and garnished my wages for the piece of junk car that Ganley sold me. I was never late on a single payment until the lemon you sold me, had a motor blow! More
by ChadskingARMYVET
Employees Worked With
Greg Love
March 22, 2021
I purchased a 2020 Tiguan last May. While the salesman was helpful and got me an SUV, it’s not what I expected. First he “chose” my vehicle, and not sold me the same. Model or the model I test drive. Tota was helpful and got me an SUV, it’s not what I expected. First he “chose” my vehicle, and not sold me the same. Model or the model I test drive. Totally different line. Not knowing if I switched or requested another vehicle if it would have impacted my sake, I left. I didn’t realize until I got home that the vehicle had no features the one I test drove did. Vehicle is sufficient. Sound system is below average, power is below average. Now fast forward to the first December snowfall. I’m in Home Depot and had to get pushed out the parking space. That’s when I realized I had a 2WD vehicle, which I never would have purchased. About a month ago, with the last snow fall, again, stuck in a parking lot. I hate to rock my vehicle out. I expressed my frustration with Volkswagen Customer Care, who submitted a complaint to the dealer. After getting no response, I stop up and speak to a “sales manager “, last name Gillum. I asked for the owner or someone beyond him. Not the owner, but the top guy? So, my insult meter is ticking. Explaining my situation , the only response I got is, “ never received a complaint “, salesman who never responded to my Dec 28,2020 email about being stuck was a part timer now, (So I guess that’s my problem?), and unless something is wrong with the vehicle, really nothing we can do. No concern for my issue, no investigation into why I had gotten stuck in a xxxx parking lot, TWICE. Clearly, something is wrong with this vehicle. As an officer, I’ve seen a lot of things, and people playing on others is common. I’m just another customer now. I value my dealership and have stood by Ganley, but this recent treatment may definitely change that. I can’t support a business “too busy”, for my concerns. More
by djantdog
Employees Worked With
B. Gillum, Jared Sturgill
February 28, 2021
I used Ganley VW for my second time! 2 words....CALL JOE WALKER!!!! Joe goes above and beyond, even without a pandemic. They made the buying process quick and easy. I love my VW’s, and will definitely be WALKER!!!! Joe goes above and beyond, even without a pandemic. They made the buying process quick and easy. I love my VW’s, and will definitely be back!! Thank you Joe. More
by biglanz
Employees Worked With
Joe Walker
February 17, 2021
Very positive experience with customer service and I got a great car and I would definitely go to this dealership again in the future. Thanks everyone! a great car and I would definitely go to this dealership again in the future. Thanks everyone! More
by lisaswisher2014
Employees Worked With
Wally, Joe Walker
