Ken Ganley Volkswagen Bedford

Second time working with Joe Walker, and I'll be back again! Joe has helped me buy 2 used cars from Ganley now, and he has gone out of his way to help me both times. His communication through phone, texts, email Joe has helped me buy 2 used cars from Ganley now, and he has gone out of his way to help me both times. His communication through phone, texts, email kept me posted and helped me make smart decisions and he's hands down the most honest person I've worked with to date while buying a car. I STRONGLY recommend hime for help buying any car, no matter if it's new or used! Thanks Joe! More

Nice job by a good crew Overall I really liked the car so the review is based on my bias of the car they had. Joe was great and communicated VERY well throughout the process Overall I really liked the car so the review is based on my bias of the car they had. Joe was great and communicated VERY well throughout the process. They are pretty firm with their pricing so don't expect to haggle to much. They are a good busy dealership so be prepared to wait on the financing manager. The good thing was I was well informed of this up front by Joe so I was not surprised. More

Repeat Customer Our family just purchased our 5th car from Ganley Volkswagen. We have always had a good experience but working with Joe Walker on our latest purchase Our family just purchased our 5th car from Ganley Volkswagen. We have always had a good experience but working with Joe Walker on our latest purchase was wonderful. He was able to get us what we wanted at an affordable price. We love our Tiguan! More

Fourth and last VW I am an owner of a 2013 VW Jetta, the fourth and last to say the least. I originally started purchasing vehicles from Ganley due to their great custom I am an owner of a 2013 VW Jetta, the fourth and last to say the least. I originally started purchasing vehicles from Ganley due to their great customer service. With my most recent vehicle and all the problems I had with it as well as with the service department the customer service that attracted me no longer exists. Had to contact corporate multiple times over denial of repeated technical concerns. Responses from the dealers end were dishonest and false. For a vehicle that I once loved I can not wait to get rid of it. Brought all my maintence concerns to another service provider and couldn't be any more happy. More

Great Service Joseph Walker was great to work with. His communication, though flexible by form, was always a very good and I appreciated that he let me dictate the Joseph Walker was great to work with. His communication, though flexible by form, was always a very good and I appreciated that he let me dictate the pace of the sale. I also worked with Howard who was also very helpful and both were good guys. More

Made it so simple I recently worked with Joe Walker and it could not have been a better experience! He responded so quickly to my emails and answered every silly questi I recently worked with Joe Walker and it could not have been a better experience! He responded so quickly to my emails and answered every silly question I had. He found exactly what I was looking for! I was dreading this process and Joe made it so simple for me. I highly recommend Joe and Ganley VW of Bedford!!! More

A Pleasure to work with My experience was great... Joe was easy to work with and I actually enjoyed the process of buying a car. Thanks, Joe!!! My experience was great... Joe was easy to work with and I actually enjoyed the process of buying a car. Thanks, Joe!!! More

Very smooth! Purchased a 2005 Honda Accord from John Sheldon. He was a very easy salesman to work with, knowledgeable, and helpful. Not one problem. Would recomme Purchased a 2005 Honda Accord from John Sheldon. He was a very easy salesman to work with, knowledgeable, and helpful. Not one problem. Would recommend and go back in the future. More

Terrible Service & Communication I purchased a 2009 VW Tiguan with 86,000 miles at what seemed a fair price. Within three months of purchasing, over $6,500 of repairs were needed. I purchased a 2009 VW Tiguan with 86,000 miles at what seemed a fair price. Within three months of purchasing, over $6,500 of repairs were needed. Sales Manager came through in a big way, securing $4,700 from VW so my out of pocket cost was $1,100. Communication was non-existent with Service Manager Jim Arnold. The first set of issues was the need to replace the timing chain and camshaft, over $4,700 in repairs on a car that was driven less than 2,000 since purchasing. Car was in shop for over 5 weeks, with three weeks of back and forth on how to make this issue "right". As stated above, the sales manager came through with significant funding. However, five weeks of non communication from service team was extremely frustrating. Upon getting the car back from the first set issues, I went less than a mile to discover the AC was no longer working and the moon roof would not close. Another $960 plus in repairs needed that magically stopped functioning while the car was being serviced. No recourse other than 25% off to remedy the problems that happened while the car was in service. I knew when purchasing the car that I would have repairs to make over the lifetime of the vehicle. What I did not realize was that a good deal on a sales price for a used vehicle simply means the dealer creating $1,000's in repairs within a couple of months. Did I purchase a warranty? No. Do I have an issue with putting money into the car? No. I have a real issue with the lack of communication resulting in zero faith of what I am being told. I would not delight in a similar experience to my own worst enemy. More

Good experiance I purchased a 2012 VW Eos from John Sheldon at Ganley. He was professional and helpful. After some negotiations, I got the car at a fair price. They f I purchased a 2012 VW Eos from John Sheldon at Ganley. He was professional and helpful. After some negotiations, I got the car at a fair price. They found me financing with a great interest rate. When I picked up my car, John spent a good while with me setting up the Bluetooth and going over all the options. Overall a great experience. More