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Ken Ganley Volkswagen Bedford

Bedford, OH

4.6
1,078 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,078 reviews

November 14, 2012

There was no force in reaching our objective. Joe sat down with me, took notes, evaluated my trade in , he was truthful, and very thorough, and helped me think with his recommendations. He introduced me More

by Bezenye2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker , Joe Walker
November 13, 2012

I began working with Joe Walker a few months ago looking for a used Subaru. The first two I looked at were not exactly what I wanted, or could afford. Joe kept in touch with me on a regular basis passing More

by aromano1023
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker - Sales, Joe Walker
October 25, 2012

I came into the lot and looked at a few cars there. not one person came out to us and asked s what we were looking for. after 30 minutes we went inside the dealership took 10 minutes for someone to come to More

by shu.wu.94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
EVERYONE
Dec 04, 2012 -

Ken Ganley Volkswagen Bedford responded

We want to extend to this person our sincerest apologies. That is not how we do business at this store. Our General Sales Manager would appreciate a call at 1-440-439-3444 ext 115. Please ask for Jeremy.

October 09, 2012

Purchased my first VW (2013 Jetta GLI) from Ganley and worked with Joe Walker from the very beginning. From the very first phone call, to taking a test drive, to ordering and finally picking up the vehic More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
October 06, 2012

I worked with Joe Walker when purchasing my current automobile, my second from this dealership. Although my prior experience at Ganley when buying a new CC was good, it was not with Joe. This experienc More

by rfountain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
September 15, 2012

Jow Walker and Ganley VW made the purchase experience as easy as possible, they were patient and ready to answer all of my questions. I would definately bring my business back to them in the future. More

by baf720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
August 28, 2012

I have Nitro in my tires thus green caps on the valve stems. They were cracking and thus could cause dirt to get into them. I called my Sales Rep Joe W. he worked with Chris-Parts Manager and I expect to More

by danthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe-Sales Rep and Chris-Parts Manager, Joe Walker
August 21, 2012

Ganley Volkswagon uses bait and switch to get you in the door. I called before driving 3 hours to see a car. They said that they had it still. I advised that I was driving out to see it from PA and that More

by Big Mike88
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Major Harrison
Aug 25, 2012 -

Ken Ganley Volkswagen Bedford responded

The customer was asked to give us a deposit to take the used vehicle off the market before he left his home. We do this to ensure it is not sold before they get here. Plus,we knew they were driving 3 hours or so to us. The customer refused to give deposit. If they had decided not to take the vehicle it would have been refunded. They had called into the store when they were an hour away. Again, they were asked for a deposit to take the vehicle off the market. Literally, 10 minutes before their arrival; the vehicle was sold. The customer was told this when they arrived and got upset on our showroom floor. They were saying obsenities and using obsecene gestures. We have video tape of the customer using obscene gestures directed at our sales staff.

August 02, 2012

We've worked with Joe Walker at Ganley VW. He's terrific--friendly, very fair and focused on the details. Just picked up our second Touareg, which is a great vehicle. Son also has enjoyed the Golf More

by rozohearn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
July 31, 2012

VW in Bedford and especially Joe made the purchase and selection of my first new vehicle hassle free and very efficient dealing. The dealership did not try to take up my whole afternoon for the sales p More

by c_janicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
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