Ken Ganley Volkswagen Bedford
Bedford, OH
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There was no force in reaching our objective. Joe sat down with me, took notes, evaluated my trade in , he was truthful, and very thorough, and helped me think with his recommendations. He introduced me down with me, took notes, evaluated my trade in , he was truthful, and very thorough, and helped me think with his recommendations. He introduced me to the key people in the operation. Everyone was locatable, and pleasant to carry on a conversation with. Everyone was businesslike but warm, which left me with a restored feeling of dignity. I have to give them all a high rating. Their sincerity shined, when they understood that with today’s economy we all need to do and sacrifice something. I have never experienced this kind of businesslike atmosphere, and would certainly recommend my friends or acquaintances, without a doubt to go there not only to find a car, but to see that there are still good people around, and like this rare occasion a whole group of them. I would like to Thank Faye for being so welcoming, Michael for offering a helping hand when I needed it. And Joe for just knowing what I needed, and going on and beyond my expectations. More
I began working with Joe Walker a few months ago looking for a used Subaru. The first two I looked at were not exactly what I wanted, or could afford. Joe kept in touch with me on a regular basis passing for a used Subaru. The first two I looked at were not exactly what I wanted, or could afford. Joe kept in touch with me on a regular basis passing on information about vehicles that had arrived at the Dealership, and just in general asking if there was anything he could do to help. He answered a ton of questions for me regarding different models, pricing, etc. As soon as I let Joe know that I was ready to make a purchase, but was having difficulty finding the exact car I wanted (model, color, etc), he was on it. Within 24 hours he had located the vehicle I wanted,and handled everything with me via e-mail and text. We made an appointment to pick up the car a few days later and when i arrived at the dealership, everything was ready for me. I found everyone else that I dealt with at the dealership that day extremely friendly, efficient, and helpful. It was overall a very good experience! More
I came into the lot and looked at a few cars there. not one person came out to us and asked s what we were looking for. after 30 minutes we went inside the dealership took 10 minutes for someone to come to one person came out to us and asked s what we were looking for. after 30 minutes we went inside the dealership took 10 minutes for someone to come to use and finally someone came and asked. " what up folks what are you doing here for?" how professional. since im in my early 20's they did not take me seriously. I told them i had $2000 to put down and said i have other options of getting a 2013 honda accord. this guy just straight up tells me those cars are trash so i said I own a honda right now.... and since they are trash why do they hold their value up so long? i asked about the reliability of these cars he just tells me well volkswagen has been around for a long time... then he tells some other lady to take care of me.. okay whatever. so i told her what i wanted and i want to just test drive for today,, i wait 30 minutes for her to show me a volkswagen cc with 50k miles and i ask if they do price comparisons and they gave me some bs story of why then dont. so she left for ANOTHER 30 minutes and said she was going to pull the car around....she came back to look up other cars in their inventory list.. i told her all i wanted to do was to JUST TEST DRIVE A CC.. she left for another 30 minutes and came back and apologizes that she was showing another customer a car and asked did we want to test drive... and we said yes so she went for probably another 30 minutes ..but we left.. horrible horrible experience.. we waited a total of almost 2 hours just to test drive.. More
Purchased my first VW (2013 Jetta GLI) from Ganley and worked with Joe Walker from the very beginning. From the very first phone call, to taking a test drive, to ordering and finally picking up the vehic worked with Joe Walker from the very beginning. From the very first phone call, to taking a test drive, to ordering and finally picking up the vehicle, Joe was the consummate professional. He was friendly, honest, and flexible. The entire process was a breeze and was a refreshing change from my previous car dealer experiences elsewhere. I would definitely recommend Ganley to my friends and family. I am looking forward to working with Joe and the folks at Ganley in the future. More
I worked with Joe Walker when purchasing my current automobile, my second from this dealership. Although my prior experience at Ganley when buying a new CC was good, it was not with Joe. This experienc automobile, my second from this dealership. Although my prior experience at Ganley when buying a new CC was good, it was not with Joe. This experience was substantially better than the prior one. Joe is a professional and focuses on doing the right thing for his customers. I intend to work with Joe if and when I purchase another Volkswagen. He is the best! More
Jow Walker and Ganley VW made the purchase experience as easy as possible, they were patient and ready to answer all of my questions. I would definately bring my business back to them in the future. easy as possible, they were patient and ready to answer all of my questions. I would definately bring my business back to them in the future. More
I have Nitro in my tires thus green caps on the valve stems. They were cracking and thus could cause dirt to get into them. I called my Sales Rep Joe W. he worked with Chris-Parts Manager and I expect to stems. They were cracking and thus could cause dirt to get into them. I called my Sales Rep Joe W. he worked with Chris-Parts Manager and I expect to receive the green replacements in the mail. Thanks for being responsive and expediting so promptly. I have more people ask me about my 2012 VW Passat SEL V6 Premium and how I like it. I tell them I don't; I LOVE my PASSAT!!! Nice work Ganley VW of Bedord More
Ganley Volkswagon uses bait and switch to get you in the door. I called before driving 3 hours to see a car. They said that they had it still. I advised that I was driving out to see it from PA and that door. I called before driving 3 hours to see a car. They said that they had it still. I advised that I was driving out to see it from PA and that I would be there soon. I called again an hour before arriving and was told that it was still unsold. When I arrived they said it was sold and too bad. Major said "We sell 39,000 cars a year. We do not need your business" after I complained. AVOID THIS PLACE More
We've worked with Joe Walker at Ganley VW. He's terrific--friendly, very fair and focused on the details. Just picked up our second Touareg, which is a great vehicle. Son also has enjoyed the Golf terrific--friendly, very fair and focused on the details. Just picked up our second Touareg, which is a great vehicle. Son also has enjoyed the Golf GTI. Worked out most of our deals via email, which is a great help for busy busy people. Joe also has a great team working with him! (Wayne, Faye, Debbie, Jeremy and Michael -- we like them all!) Very pleased with the customer attentiveness as well as the vehicles. Joe has been completely instrumental in making our experiences with Ganley VW pleasant ones! More
VW in Bedford and especially Joe made the purchase and selection of my first new vehicle hassle free and very efficient dealing. The dealership did not try to take up my whole afternoon for the sales p selection of my first new vehicle hassle free and very efficient dealing. The dealership did not try to take up my whole afternoon for the sales process. They let me test-drive freely without pushing me towards a purchase. The decision was totally up to me. Again they were not pushy and they provided all product related information. They had realistic and honest information/opinion. Joe also made all conditions of my contract perfectly clear and he processed the paperwork fast without mistakes. I typically, dislike going to a car dealer or dealing with a purchase of a vehicle; however, I will definitely return to Joe at VW in Bedford for the next vehicle search. I know I will not be disappointed. More