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Ken Ganley Volkswagen Bedford

Bedford, OH

4.6
1,082 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,082 reviews

April 25, 2014

Joe Walker - Ganley Volkswagen of Bedford Joe did a tremendous job in closing a deal for me,including a trade-in. He was very responsible, professional, accurate with details regarding our Vol More

by fmaurer88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker
March 29, 2014

leasing a car Joe was a pleasure to work with. This was my first time buying a car and he explained everything to me in a way that I could understand. He was very More

by nicoleeschweiler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Eisenberg, Joe Walker
March 17, 2014

After buying two Volkswagens from Ganley, they tried to gouge me for $645 to replace ONE door speaker in my five year old Passat. (Note: speaker price was full MSRP $383 - so no other VW dealer could poss More

by dpvwia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike (Service)
Mar 17, 2014 -

Ken Ganley Volkswagen Bedford responded

We contacted the customer to resolve this concern. We even price shopped this part and found we were lower than 3 out of 4 dealerships. The customer responded by asking for the speaker to be replaced for free which was not a reasonable request. He also wanted a free loaner. The loaner would not be an issue and assisting on the speaker cost would be ok.

Mar 18, 2014 -

Ken Ganley Volkswagen Bedford responded

We are sorry you did not have a pleasant experience. We strive for customer satisfaction each and every time.

November 15, 2013

Joe was a pleasure to deal with. This was my first experience buying a car and he was very careful in explaining things to me if I was ever confused or unsure. He gave me a great deal and was very ea More

by fakhourydn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker
September 11, 2013

Joe made the process quick and simple. Everything was either done by text messaging or talking by phone. Entire process took about four days. As a person w/a full time job, I really appreciated being abl More

by Fuzzywoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker
July 18, 2013

I worked with Joe Walker first on the phone and online, then in person to test drive a new Golf. This was far and away the best experience I've had with an auto salesperson and dealership. Joe was person More

by gsamps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker
July 15, 2013

When you are ready to be treated with respect, kindness and consideration, then the only place to buy a new vehicle is Ganley of Bedford and ask for Joe Walker. Awesome experience! More

by junelucasd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker
July 05, 2013

Came in for service & left with a brand new Passat! This is the second car I've purchased from Joe Walker and both times it was a great experience (as far as buying a car goes). He's friendly and hones More

by RMangol
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
July 03, 2013

I have worked with Joe Walker in the past and he is by far the best person with whom I have worked in purchasing a car. He is friendly, knowledgeable, and very helpful in finding the right car for a pote More

by hallerh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walker
May 05, 2013

Joseph Walker was the ultimate professional. He was extremely attentive to my requirements and was reasonable with the price. Joe introduced me to key members of the team and was extremely thorough wh More

by ChrisB70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Walker, Joe Walker
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