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Ken Ganley Volkswagen Bedford
Bedford, OH
1,078 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,078 reviews
September 11, 2013
Joe made the process quick and simple. Everything was either done by text messaging or talking by phone. Entire process took about four days. As a person w/a full time job, I really appreciated being abl either done by text messaging or talking by phone. Entire process took about four days. As a person w/a full time job, I really appreciated being able to settle everything by phone, then just going to the dealership to pick up my BEAUTIFUL Beetle convertible! More
by Fuzzywoman
Employees Worked With
Joe Walker
July 18, 2013
I worked with Joe Walker first on the phone and online, then in person to test drive a new Golf. This was far and away the best experience I've had with an auto salesperson and dealership. Joe was person then in person to test drive a new Golf. This was far and away the best experience I've had with an auto salesperson and dealership. Joe was personable, direct in assessing my needs, and a genial companion to have along on a longish test drive to suit my critical disposition. When I was ready to negotiate, he went out of his way to locate the exact vehicle from out of state to match my needs. He was also able to work out a deal I couldn't refuse. No hassle, no pressure, everything explained. I am also really impressed with the showroom and service staff overall. Friendly in a genuine, non-phoney way. More
by gsamps
Employees Worked With
Joe Walker
July 15, 2013
When you are ready to be treated with respect, kindness and consideration, then the only place to buy a new vehicle is Ganley of Bedford and ask for Joe Walker. Awesome experience! and consideration, then the only place to buy a new vehicle is Ganley of Bedford and ask for Joe Walker. Awesome experience! More
by junelucasd
Employees Worked With
Joe Walker
July 05, 2013
Came in for service & left with a brand new Passat! This is the second car I've purchased from Joe Walker and both times it was a great experience (as far as buying a car goes). He's friendly and hones This is the second car I've purchased from Joe Walker and both times it was a great experience (as far as buying a car goes). He's friendly and honest! I wold recommend him to anyone! More
by RMangol
Employees Worked With
Joe Walker, Joe Walker
July 03, 2013
I have worked with Joe Walker in the past and he is by far the best person with whom I have worked in purchasing a car. He is friendly, knowledgeable, and very helpful in finding the right car for a pote far the best person with whom I have worked in purchasing a car. He is friendly, knowledgeable, and very helpful in finding the right car for a potential buyer. Our second experience with Joe was so good that we did not hesitate one bit to go back to him for our third purchase. It also helps that the quality of their cars are fantastic. More
by hallerh
Employees Worked With
Joe Walker
May 05, 2013
Joseph Walker was the ultimate professional. He was extremely attentive to my requirements and was reasonable with the price. Joe introduced me to key members of the team and was extremely thorough wh extremely attentive to my requirements and was reasonable with the price. Joe introduced me to key members of the team and was extremely thorough when it came to explaining the features on the car. Everyone was pleasant and efficient during the sale. More
by ChrisB70
Employees Worked With
Joseph Walker, Joe Walker
March 22, 2013
I have purchased my Volkswagens from Joe for the past 15 years. He provides excellent service and I would recommend him to friends and family. years. He provides excellent service and I would recommend him to friends and family. More
by ColNewman
Employees Worked With
Joe Walker, Joe Walker
March 22, 2013
This is my second purchase from Joe Walker at Ganley VW. I was referred to Joe when I leased my first Jetta. I was so extremely satisfied with his service, that, when my lease came due, I sought him out for I was referred to Joe when I leased my first Jetta. I was so extremely satisfied with his service, that, when my lease came due, I sought him out for help with my second Jetta! Joe kept in close contact with me over the phone and through email during the transaction, and ensured that I received the Auto Show $500 discount. Joe is skilled at combining professionalism with a friendly and down-to-earth approach. I am confident in recommending Joe Walker to future Ganley VW customers. More
by poopy55
Employees Worked With
Joe Walker, Joe Walker
January 23, 2013
About threee weeks after i received an oil change for my gti i got a call from the service department explaining that my part had come in and if i would like to schedule an appointment. I asked what the par gti i got a call from the service department explaining that my part had come in and if i would like to schedule an appointment. I asked what the part was the woman on the phone did not know so i said i would call back. Called back the next day to be put on hold for about 20 minutes. After that i refused service until the service manager spoke with me about what the part was and apologized for earlier. Drop the car off and i get a call about 30 mins later asking if they had already done this before. Picked up my car and ended it with them. I just called recently today about a service and the same thing happened. Talked to four different people and was on hold for over ten minutes total. I've worked at dealerships the better part of my life and i know you can't get to everyone all the time but this has happened everytime to me. More
by Ericgeorge88
Employees Worked With
john in service. service manager
November 30, 2012
Vehicle was found to be in an accident prior to my purchasing it. Dealer claimed that they never knew that the vehicle was in an accident even though there was a paint mask line on the rear window ru purchasing it. Dealer claimed that they never knew that the vehicle was in an accident even though there was a paint mask line on the rear window rubber seal along with sanding marks on the rear hatch. I didn't catch these marks at first because I have another vehicle that I use and swap out vehicles every 2 weeks. They never returned calls from me regarding the damage. The car was delivered to me with mud on the seats and arm rests so I paid $255.00 to have the vehicle cleaned and detailed. I'm now stuck with the repair on top of the payments. More
by videobuff
Employees Worked With
Tom, Greg
