Ken Ganley Volkswagen Bedford

No help from service department I bought the car little over year ago from this dealership that came off the lease. This weekend for the first time, I was going to take my tires off I bought the car little over year ago from this dealership that came off the lease. This weekend for the first time, I was going to take my tires off so I can inspect my breaks and clean the wheels. I have realized the I need a special lug lock to take the wheels off but after searching for it it was not in the trunk where the spare and the changing kits is located. I contacted the dealership and they said that they can't help me because I called in after a year. They said if it was within the first year they could help me now it's too late unless I pay them for the service to take the lugs off. The lug lock should have been there in the first place !- I said. The guy insisted that the car goes through inspection before it is sold again...ok fine...so basically says that I somehow lost the lock, and if I was to get a flat tire and I could not change it. that's totally on me unless I call for the TOW TRUCK ! All I wanted is to have the lock in my car that was't there in the first place, he said "...at some point I just have to say NO unless you pay for it or new lugs" I got two cars from these people and won't come back there anymore. Thank you. More

Summary of my sales experience Joe Walker and his entire staff was very helpful in financing my 2012 VW Jetta. The service department was helpful in repairing my car. It was a ver Joe Walker and his entire staff was very helpful in financing my 2012 VW Jetta. The service department was helpful in repairing my car. It was a very comforting and enjoyable experience purchasing a vehicle from this dealership. Thank you Joe Walker and Wesley. More

Joe Walker is the man! I've been dealing with Joe for many years. Lost track of the number of VW's that my wife and I have purchased from him. I can't thank him enough for I've been dealing with Joe for many years. Lost track of the number of VW's that my wife and I have purchased from him. I can't thank him enough for the top notch service he's provided to us. Joe is friendly, genuine and courteous. He knows what I like and don't like about the car buying process. Always goes out of his way to make the experience a pleasant one. I have referred many of my friends to Joe, and will continue to do so. More

Thank You Joe Walker! I came in to trade in my van and needed to keep my monthly payment low. Joe did not have anything for that day. He never gave up and a few days later I came in to trade in my van and needed to keep my monthly payment low. Joe did not have anything for that day. He never gave up and a few days later called me with a lease on a new Jetta that fit my budget. He had the car waiting for me when I arrived the next day. Joe even talked to my 9 year old son about the World Cup so he wouldn't be bored while I worked with finance. He thoroughly went over all the features of the Jetta. Joe followed up with me a week or two later to find out how I liked the Jetta and later sent me a reminder for the 30 day inspection. I am very happy with my Jetta and would recommend Joe Walker to anyone whose looking for a new car. I know I will be going back to see Joe Walker for all future car purchases. More

Always a pleasant experience! I have leased my last three vehicles with Ganley VW of Bedford. Joe Walker has always been more than accommodating and helpful throughout the process. I have leased my last three vehicles with Ganley VW of Bedford. Joe Walker has always been more than accommodating and helpful throughout the process. He keeps my needs and budget in mind as he finds me the right vehicle. I am loving the new Tiguan that he helped me with last month! I will continue to be a loyal customer of Joe Walker and Ganley VW of Bedford. More

we love our vw's and our rep, Joe Walker We just picked up our 8th VW/TDI for our business. We love the great cost of ownership, including the price and mileage advantage. Employees love the We just picked up our 8th VW/TDI for our business. We love the great cost of ownership, including the price and mileage advantage. Employees love the look and comfort as they pile on the miles. Thanks Joe! More

Joe Walker - Ganley Volkswagen of Bedford Joe did a tremendous job in closing a deal for me,including a trade-in. He was very responsible, professional, accurate with details regarding our Vol Joe did a tremendous job in closing a deal for me,including a trade-in. He was very responsible, professional, accurate with details regarding our Volkswagen and great to deal with. Very through commincator and customer oriented. Took the proper amount of time on all details and I would highly recommed him to anyone. He is an asset to Ganley Volkswagen of Bedford. More

leasing a car Joe was a pleasure to work with. This was my first time buying a car and he explained everything to me in a way that I could understand. He was very Joe was a pleasure to work with. This was my first time buying a car and he explained everything to me in a way that I could understand. He was very patient and understanding and was able to work with me and help me find the best fit for me. He was very honest and forthcoming. I would definitely go back to him again. More

Joe was a pleasure to deal with. This was my first experience buying a car and he was very careful in explaining things to me if I was ever confused or unsure. He gave me a great deal and was very ea experience buying a car and he was very careful in explaining things to me if I was ever confused or unsure. He gave me a great deal and was very easy and fun to work with. Great sense of humor and very respectful. I will be recommending him to friends and family in the future. Highly recommend! More