
Ken Ganley Volkswagen Bedford
Bedford, OH
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I recently had the pleasure of purchasing a car from Ken ganley volkswagon , and I can’t say enough about the outstanding experience I had. From start to finish, the team at this dealership went above and b ganley volkswagon , and I can’t say enough about the outstanding experience I had. From start to finish, the team at this dealership went above and beyond to make my car-buying journey smooth and enjoyable. Jack has a great character and such a positive demeanor about him it was nice to meet such a young man with such a respectful positive manner . I had the pleasure of also meeting Tim who was also so nice respectful diligent helpful and had so much compassion in his job . What a great experience it was I would highly recommend this team to anyone looking for a car. More
Sean Prude was my salesman. Sean is very professional, knowledgeable and made everything very easy. I highly recommend asking for him at Ganley Volkswagen Bedford Ohio Sean is Sean is very professional, knowledgeable and made everything very easy. I highly recommend asking for him at Ganley Volkswagen Bedford Ohio Sean is straight forward witch I found very refreshing More
Te'shon did great he was very knowledgeable and explained everything good. I will be back to get another car from here thank you everything good. I will be back to get another car from here thank you More
Our sales associate Joe Walker was fantastic! Had such an awesome experience at this dealership. He made the transactions quick and painless. He took care of everything for us, his experience tru Had such an awesome experience at this dealership. He made the transactions quick and painless. He took care of everything for us, his experience truly shows! We purchased 2 vehicles. Highly recommend Joe for anyone considering a purchase. Thank you again for a wonderful experience! More
Eaton was my sales person and was very patient with me making my decision.did not rush me at all just to make a sale was very pleasant I will be sending my friends and family to him thank you Eaton making my decision.did not rush me at all just to make a sale was very pleasant I will be sending my friends and family to him thank you Eaton More
The service representative I dealt with was extremely informative in regards to the work that needed to be done on my car. I have not taken my car to a VW dealer in sometime and a plan was devised to get informative in regards to the work that needed to be done on my car. I have not taken my car to a VW dealer in sometime and a plan was devised to get my maintenance schedule up to date over the next few scheduled maintenance appointments to accommodate my budget. More
Dropped care off for what I would have considered routine maintenance (oil change, brake flush, transmission flush, filter change, and two new tires). I figured this is a days worth of effort. We dropped the maintenance (oil change, brake flush, transmission flush, filter change, and two new tires). I figured this is a days worth of effort. We dropped the car off 9:30am on Saturday. We were provided very little updates on the status. It wasn't until around 4pm we were informed the requested services were not complete and the vehicle would have to stay another day. We didn't have much of a choice and they are closed Sunday. We requested the work be completed first thing in the morning to avoid excessive conflicts with work and school. Again, very few updates on status. The car wasn't ready until 1 or 2pm, due to our scheduled we couldn't pickup till around 6pm, which was fine. Finally get to the deanship to pick up, and as we leave the check engine light turns on. We go back to the service department and they say it needs to stay another day. At least this time we were provided a loaner. We were told it needs a new relay and battery, ok fine. Again, it took all day to replace these two items. We were told it would be ready around 2pm but it wasn't ready until around 4pm. Due to schedules we were able to pick up the following day. The communication on service status could improve. More over, it should't take more than a day to complete routine maintenance. I understand there is a labor shortage but that is not an excuse to overbook appointments and cause delays for everyone. I would rather have been told, our time slot is book up and we need to reschedule for another time in order to avoid excessive wait times. I have been very happy with these deanship up until recently. Each time we take our vehicles in, it seems to take longer and longer to complete routine work. This particular service appointment was very disappointing. The deanship has helped me out in the past, so I'm willing to keep going back for now, but if the service continues to decline, we may have to look elsewhere. More
Eaton is one of the best car salesman i have worked with! He's keeps everything you've told him in mind and finds you the best car to suit your needs! He's keeps everything you've told him in mind and finds you the best car to suit your needs! More