Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Ken Ganley Volkswagen Bedford

Bedford, OH

Overview
Reviews
Vehicles
4.6
1,106 Reviews
Call Dealership (855) 530-5490
View Awards

250 Broadway Ave

Bedford, OH

44146

Directions

By Type

Showing 1,106 reviews

March 30, 2025

Excellent and smooth service and experience. Thank you Howard for the amazing first time experience! More

by flynn.jasmine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howard Micenmacher, Cathy Burnstine, Alexis Williams
Report | Print
March 28, 2025

Customer service was terrible, they had me drive to the location, then sit in the lobby for an hour just to tell me that they didn’t have the tire. Waste of time. More

by angelawalton87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name
Report | Print
Mar 28, 2025 -

angelawalton87 responded

Ken Ganley Volkswagen Bedford Mar 28, 2025 angelawalton87 Customer service was terrible, they had me drive to the location, then sit in the lobby for an hour just to tell me that they didn’t have the tire, after they told me to come in. Waste of time.

March 26, 2025

This dealership is going downhill. New management is not very friendly and accommodating. Had to return car the next day because it was not correctly fixed. I had to repeatedly call fo More

by Vdub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Bradley
Report | Print
Mar 28, 2025 -

Ken Ganley Volkswagen Bedford responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Volkswagen Bedford did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 25, 2025

They have been awesome to me since I got my 1st VW in 2009. Great people, great service! More

by hildreth115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Scott, Alexis Williams, Daniel Harris
Report | Print
Mar 29, 2025 -

Ken Ganley Volkswagen Bedford responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

March 25, 2025

Great service! I was in/out for an oil change in 1 hr with same day appointment. Amazing!Everyone was super friendly and helpful! Never regret switching from a BMW More

by Rkvamh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Scott, Daniel Harris
Report | Print
Mar 27, 2025 -

Ken Ganley Volkswagen Bedford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 24, 2025

I had a great experience getting an oil change at this dealership. The service was quick, and the staff was friendly and professional. I appreciate their efficiency and will definitely return for future m More

by Samcald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Mar 27, 2025 -

Ken Ganley Volkswagen Bedford responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Volkswagen Bedford. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 23, 2025

I was very stressed today I was so thankful Alexis gave me the assurance that she would take care of me soon. She did a great job. I was able to make it into work. More

by shirleymccoy1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Williams
Report | Print
Mar 25, 2025 -

Ken Ganley Volkswagen Bedford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 22, 2025

I bought a 2023 Taos brand new and check engine light is on. Car is less than two years old. More

by katurascott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Harris
Report | Print
Mar 23, 2025 -

Ken Ganley Volkswagen Bedford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Mar 23, 2025 -

katurascott responded

Assist? That’s a joke. I’ll never buy a vehicle from this dealership again, Clearly one of your technicians put too much oil in my vehicle since the oil light came on… then the check engine light. You Take Care!

March 19, 2025

Alexis Williams was my service coordinator. She listened to my concerns and gave me a window for about how long it would be. The waiting area is very clean, and relaxing. It even offered sna More

by Donna Sprigs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Williams
Report | Print
Mar 23, 2025 -

Ken Ganley Volkswagen Bedford responded

Hi Donna, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Volkswagen Bedford. We hope you have a great day!

March 19, 2025

The staff was nice, worked fast and efficient. The waiting area was nice and clean! More

by Amirahw2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Scott
Report | Print
Mar 22, 2025 -

Ken Ganley Volkswagen Bedford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

1
2
...
111