Ken Ganley Toyota Akron

Great car buying experience This was my first Internet purchase and I was quite hesitant about buying a car based only on pictures and description. The dealership was 2.5 hours f This was my first Internet purchase and I was quite hesitant about buying a car based only on pictures and description. The dealership was 2.5 hours from my house and I didn't want to drive that far to make a deal. The first person I spoke with was John Decker who was very helpful by letting me know that among other things, the car could be delivered. This was a huge selling point. I also had some plans for my old car which literally at the last minute fell through and I literally had to text John not to deliver the car and I was in a panic and distressed that the experience was falling apart. John was absolutely professional and attentive to my concerns and restructured the events such that I could make the deal for the Subaru I really wanted. John made things work out quickly, and we were still able to complete the transaction that same day. The car was delivered a few hours later and I am now the owner of what I consider my dream car. The way John handled this was beyond any previous car buying experience I have had. Thanks John, Ganley Automotive Group can be proud of your integrity and business acumen and customer relations ability. More

Great sales duo Rick Hastings and John Decker helped my wife and I buy a 2012 Jeep Grand Cherokee. They are two of the most professional sales people we encountered Rick Hastings and John Decker helped my wife and I buy a 2012 Jeep Grand Cherokee. They are two of the most professional sales people we encountered in our month long search for the perfect vehicle for us. I would reccomend Ganley and the Rick and John sales team to all friends and family. Allison in finance was icing on the cake very friendly and super professional. More

Great Experience Very easy and comfortable experience. Knowledgable, friendly -- Said what they would do, then did what they said. Would highly recommend both the deal Very easy and comfortable experience. Knowledgable, friendly -- Said what they would do, then did what they said. Would highly recommend both the dealership and sales agent. Great job by everyone involved. More

Most painless car-buying experience ever My husband and I recently bought a new Prius at Ganley. Sales representative Michele was a pleasure to deal with. After the test drive, she answered a My husband and I recently bought a new Prius at Ganley. Sales representative Michele was a pleasure to deal with. After the test drive, she answered all our questions, and we sat down to talk price. The experience was surprisingly pleasant, compared to our experiences elsewhere. No stalling, game-playing, hidden "gotcha" costs or anything other than straightforward dealing. In less than half an hour, we had a deal for the car we wanted at the price we could afford. More

"Honest and Fair" We have had very bad experiences when going to shop for cars but the minute we walked in to Ganley Toyota we were treated with nothing less than respe We have had very bad experiences when going to shop for cars but the minute we walked in to Ganley Toyota we were treated with nothing less than respect and friendliness! They were very fair on price. Our sales guy Blake was great, honest and helpful. Will definitely purchase our next vehicle here! Thank you very much Blake. More

Allie Pritt New Car Purchase Allie (and Jared) was excellent as always, First pruchased a car with Allie 8 years ago. Even though Allie is no longer in sales she was more than Allie (and Jared) was excellent as always, First pruchased a car with Allie 8 years ago. Even though Allie is no longer in sales she was more than happy to assist me again with this purchase. Quick to respond to questions and delivered the car much sooner than expected. Jared was helpful at delivery covering all the car's features. Thanks to both!! About time I can say something about Mike and Mike in service. I have had my 3 Toyota vehicles serviced at Ganley over the last 8 years and cannot begin to praise both Mikes enough. Both are always courteous, helpful and quick to assist in any way. Thanks Mike (both of you) More

Competent and straight forward In all my years and dealing with new and used car sales persons and office staff I have never been so well accommodated as I was at Ganly Toyota Scion In all my years and dealing with new and used car sales persons and office staff I have never been so well accommodated as I was at Ganly Toyota Scion: no phony "friendliness", no patronizing, no avoiding or twisting answers. Our salesman was Roberto. More than just helpful, he made sure every question was answered, everything about the vehicle we purchased he explained or demonstrated, and he did so in a straight forward, calm manner with absolutely no hyperbole. He also took all the time that was necessary to process our purchase, demonstrate the vehicle, see that we were comfortable while we waited for paperwork processing, and answer our questions. While the agency was rather busy that day we were treated as if we were the only ones there. There was no rushing through a demonstration or answering questions. His manner told me were being dealt with as competent adults by a straightforward sincere person. Our Business Manager, Allie Pritt was also very accommodating. very pleasant, thorough, and very nice to work with signing all the papers. Between Roberto and Allie they made our few hours there a pleasure. I said in all my years I have not been treated so well, in a sincere, real, not phony manner. And I'm a couple of months past my eightieth birthday. More

Just Ask for Jared Varner and Enjoy I reached out to all of the area Toyota Dealerships asking for their best price and Jared Varner with Ganley came through. He was extremely helpful t I reached out to all of the area Toyota Dealerships asking for their best price and Jared Varner with Ganley came through. He was extremely helpful throughout the entire process and was extremely personable. He made sure I fully understood how to work everything in my new Camry and made sure I felt comfortable before I left the lot in my new car. I had a brief moment of panic when I returned home because my check engine light came on. However, when I reached out to Jared at almost 9:00pm he assured me they would take care of it. I brought it in the next day and it was only because the gas cap wasn't tightened properly. Thanks Jared for a wonderful experience! More

Excellent dealership! This is my second experience with Ganley Toyota! I bought my first Venza there six years ago and was so impressed I took my husband and he got a Camr This is my second experience with Ganley Toyota! I bought my first Venza there six years ago and was so impressed I took my husband and he got a Camry, then a Rav 4, and now has a new Rav. I loved Venza number 1 but after 6 years I knew there would be more options available, and my car had low mileage, so I figured my trade value would be good. I was treated with respect and as a valued returning customer. I would send ANYBODY to Ganley Toyota! More

Highly Professional I was very pleased with the highly professional service I received. I feel I was treated just as if I were considering purchase of a new vehicle vs t I was very pleased with the highly professional service I received. I feel I was treated just as if I were considering purchase of a new vehicle vs the 2008 used mini van I was looking at and eventually purchased. Marco Dinunzio, the salesman I dealt with, had the car brought in from the cold and snow, washed, and inside the showroom by the time I arrived. I was able to comfortably inspect the car without distraction from the cold and without being rushed by anyone. Mr. Dinunzio was very attentive, very knowledgable about the vehicle, although from 2008, and gave me clear answers to my many questions. When he didn't know the answer he was able to quickly get it from someone who did. Also, Ryan Urban, from the finance section, very pleasantly and efficiently walked me through the cascade of paperwork to pay for and register the vehicle. Over many decades I have purchased new and used vehicles and from those experiences developed expectations. This experience was a pleasant surprise. More