Ken Ganley Toyota Akron

New RAV4 Purchase Came to Ganley to look at 2016 RAV4 SE. Very impressed with car. Had purchased a car previously at the dealership. Discussed options with Ruth Ham. S Came to Ganley to look at 2016 RAV4 SE. Very impressed with car. Had purchased a car previously at the dealership. Discussed options with Ruth Ham. She did a great job at presenting the lease versus buy. No pressure from her. She gave a fair amount for my trade in. I made the purchase and Ruth Ham was key to my decision to lease the RAV4. Ruth did a great job at n reviewing the car, demonstrating options and ensuring that I left the dealership satisfied with my decision to lease the car. Ruth Ham did a great job in representing the quality of the dealership. More

100% satisfaction! This is my 3rd Toyota I have bought here since 2008 and won't go anywhere else! From the minute you walk in its professional NOT PUSHY service and th This is my 3rd Toyota I have bought here since 2008 and won't go anywhere else! From the minute you walk in its professional NOT PUSHY service and they will let you decide what pace you want to go in finding the right car for you. I will continue to come to Ganley Toyota for all my car buying and service needs! More

Efficient, trouble free, and fairly enjoyable. Contacted Rick Clausen initially on a vehicle on "Cars.com". He responded back immediately and I asked for some additional photo's and details - all Contacted Rick Clausen initially on a vehicle on "Cars.com". He responded back immediately and I asked for some additional photo's and details - all of which he forwarded over. I think he took them on his own phone and sent everything. Very good attention to detail. Drove 60 miles to the location to see the truck and met with Rick and John Decker. They let me do my own review and the time I wanted without much rush. Every question was answered, every detail was managed and we agreed on pricing and terms for a trade on the Tundra. Processing all the paperwork was painless and I was out in a few hours. When you do your homework on a vehicle, finding a dealer that offers a fair price with some extra value is gratifying. Walked away from 3 other dealerships in the past month while considering similar trucks, but these guys met the criteria I was looking for. Overall - very good experience and would travel again one the next purchase. More

Negative into a positive Your sales manager, John Decker went above and beyond. He turned what was a negative experience for my family and I, into a positive. After traveling Your sales manager, John Decker went above and beyond. He turned what was a negative experience for my family and I, into a positive. After traveling 40 minutes, two times to your facility and not being satisfied or the vehicle not being ready, we were ready to cancel our transaction. On our last trip we fortunately got John instead of a new car salesman. John not only did what should've been done on day one, but did a lot extra and then had the car delivered to us. I was a store manager for many years and I understand how hard it is sometimes to make things right. John put his self in our shoes and with no questions asked did what had to be done and more. He turned us back into a customer and a referral for you guys. Car looks great inside and out. Praise to John and his team. Thanks, Kevin Schiele More

Love our infinity Great service and great people. Our salesman Drew Vance found exactly what we were looking for and worked with us to keep it in our budget. I would hi Great service and great people. Our salesman Drew Vance found exactly what we were looking for and worked with us to keep it in our budget. I would highly recommend this dealer! More

Great Experience Salesman was polite,honest, informative!!The transaction was fast and easy. Traded in a highlander for a new highlander.Got what I thought was a fair Salesman was polite,honest, informative!!The transaction was fast and easy. Traded in a highlander for a new highlander.Got what I thought was a fair trade and deal. More

Great Used Car Purchase Purchased a used Chrysler 300 from Ganley Toyota. I was flying in from out of town and they picked me up from the airport! Roberto started all the p Purchased a used Chrysler 300 from Ganley Toyota. I was flying in from out of town and they picked me up from the airport! Roberto started all the paper work before I arrived so the buying process went nice and quick. The car was in great shape and they were upfront about a couple minor blemishes in the paint and leather seats. The price was also the best I found searching multiple states. Definitely worth the flight and the extended drive home! More

Wish I could leave no rating 0 stars. Bought my car brand new from their showroom.Seat in my car squeaked from DAY 1.They looked at it at 1300 miles,4500,and at 16000 miles.It was out of w Bought my car brand new from their showroom.Seat in my car squeaked from DAY 1.They looked at it at 1300 miles,4500,and at 16000 miles.It was out of warranty at the 3rd visit.Michelle Baum is a very unreasonable service manager.I had to talk to Ken Ganley to get them to fix my seat. Ken made me feel like Michelle does not want to do it.They offered me 50% off of the $1200 job.I said no way no how.So finally they were willing to fix my seat.So they fix my seat and take my car for a 19 mile joyride and ruin the front lower control arms that should last to 100000 miles.Only thing that can ruin them is POTHOLES and abusive driving.I had a 30 second phone call with Michelle in which she hung up on me.I called Ken 2 times and he did not respond.They said because they say they did not hurt my car that is the end of the story.My last oil change that was free in the 2 years of maintenance they did not put the paper in the housing.Luckily I got a oil change 2500 miles later.They also while my car was in their possession washed it and then someone flicked hot cig ashes on the hood and the wing.I would be kidding myself if I did not post this.BEWARE of these clowns they will not care about u.I bought 3 cars in 4 years totaling $80k from them.Toyota made record profits and now I see why.When I asked who drove my car they would not say!! More

2016 Toyota Highlander Purchase It was another great new car purchase at Ganley Toyota. The staff there teamed up to make this experience seamless and smooth so I can now really enjo It was another great new car purchase at Ganley Toyota. The staff there teamed up to make this experience seamless and smooth so I can now really enjoy driving my new car. More

Quick, fast, and friendly service!! Marco DiNunzio is a wonderful representative that helped me through my car buying experience. Him and the other staff at Ganley went above and beyond Marco DiNunzio is a wonderful representative that helped me through my car buying experience. Him and the other staff at Ganley went above and beyond to make the car buying process quick, concise, and pleasant He kept me informed through each stage of the process and communicated details effectively and efficiently. I will definitely be going back to ganley for my next vehicle purchase and I live over an hour away. More