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Ken Ganley Toyota Akron

Akron, OH

4.9
643 Reviews

1395 E Market St

Akron, OH

44305

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Showing 643 reviews

October 23, 2023

Your service people are also great to work with and always try to get the best prices More

by Lsyergin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Oct 25, 2023 -

Ken Ganley Toyota Akron responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

October 22, 2023

Mike Ash provides extraordinary, detailed and communicative car customer service. He s/b the service manager @ a minimum. He should be an Advisor to the KG dealerships. He takes ownership of the More

by Htedy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Oct 24, 2023 -

Ken Ganley Toyota Akron responded

Hi, we're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2023

I had a terrible experience with this dealership's mechanic. They seemed completely clueless about troubleshooting issues and tried to overcharge me with bait-and-switch tactics. It was incredibly fru More

by Cory Z
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Ash
Oct 23, 2023 -

Ken Ganley Toyota Akron responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Akron did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 20, 2023

Always friendly and gets the job done quickly. Glad to see Mike Ash back at the shop More

by nkrohrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Oct 22, 2023 -

Ken Ganley Toyota Akron responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Toyota Akron. We hope you have a great day!

October 20, 2023

Professional, polite, customer service oriented. Service Mgr Dan Malory was outstanding in every way and complimented his team. More

by Cesample
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Maloy
Oct 22, 2023 -

Ken Ganley Toyota Akron responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

October 20, 2023

Our new Toyota Tacoma truck that we recently purchased at Ken Ganley Toyota was a pleasant experience thanks to Jeremy T with all of his knowledge and no pressure sales he definitely went the extra mile to m More

by Dian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Trifero, Alex Moore
Oct 22, 2023 -

Ken Ganley Toyota Akron responded

Hi Dian, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Toyota Akron! We hope you have a great day!

Oct 22, 2023 -

Dian responded

diannawertz809@gmail.com

Oct 22, 2023 -

Dian responded

Thanks for everything!

Oct 22, 2023 -

Dian responded

diannawertz809@gmail.com

October 17, 2023

Changed my opinion on going to dealerships for service thank to Mike and the technicians. Can count on quality and thorough work to be done. Pleasant, prompt, courteous, knowledgable. Recommended. More

by thundervortex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Oct 20, 2023 -

Ken Ganley Toyota Akron responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Toyota Akron. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 17, 2023

Great communication! Dan and Jeremy provided awesome service. Made my day easy. Very clean facility. More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Malloy, Jeremy Trifero, Michael Ash
Oct 19, 2023 -

Ken Ganley Toyota Akron responded

Hi Kim, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Toyota Akron! If you have any further questions, please give us a call. We're always happy to help!

October 13, 2023

The service department is outstanding! Michelle and her service techs always take excellent care of my Sequoia. More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Baum, Michael Ash
Oct 15, 2023 -

Ken Ganley Toyota Akron responded

Hi Christina, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 12, 2023

Took my Tacoma for service. All personnel were professional and courteous. Waiting area was very spacious and clean. Service was done promptly. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Oct 13, 2023 -

Ken Ganley Toyota Akron responded

Hi Don, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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