Ken Ganley Subaru Wickliffe - Service Center

disorganized service rep behind the counter This is my third visit to this location. Twice for recalls once for routine service. Each time there has been "issues" with the service rep. This last This is my third visit to this location. Twice for recalls once for routine service. Each time there has been "issues" with the service rep. This last time the service representative did not returns calls while my car was being serviced. He did not call me when the job was done. When I called him to get a report he said he would call me back but one hour later he still didn't call me back. When I did pick up the car he did not review the work done'' he was too busy to review the work. One week after the recall was done I still got an email saying that the recall needed to done. I won't go back, and I really don't want to take the time to write a review. I am only doing this because they asked me to. More

Hard to trust i did oil change and tire rotation of 2017 outback but I have heard wired noise from tire and engine. I drove around 1700 miles after oilchange and ti i did oil change and tire rotation of 2017 outback but I have heard wired noise from tire and engine. I drove around 1700 miles after oilchange and tire rotation. I took my car back to dealer setting up an appointment, they took around 1.5 hr and finally came and said, "nothing is wrong" but time for wheel alinment. Two days later, i was on the way towards Parma, my car started bumping with really bad smell, I took an exit and show it to the technician, They told me time for oil change. The oil was burned and turned into black in color. I did oil channge and tire rotation, now its running smoothly. Luckily, i haven't had any accident, i am safe and my beautiful car performs great now. More

Found and fixed oil leak Excellent service on my 163K mile '09 Outback. It's still running beautifully. I will continue to use the service center as long as I own the car. Excellent service on my 163K mile '09 Outback. It's still running beautifully. I will continue to use the service center as long as I own the car. i also bought it there in '09 and have had fantastic service all along. More

Warranty Fix Took care of the issue and kept me updated as the days progressed. They did what they said they would do! Car was fixed to tolerance. Took care of the issue and kept me updated as the days progressed. They did what they said they would do! Car was fixed to tolerance. More

WRX Throw our bearing issue Austin helped out a lot and made sure I was satisfied with the work. I told him to take their time and that there is no rush. Austin made sure they di Austin helped out a lot and made sure I was satisfied with the work. I told him to take their time and that there is no rush. Austin made sure they did that and as of now the car drives like it’s off the lot new and no noises. Great work, I can see him grow in the company and should be used because of his experiance and work! More

Excellence Service Visit I had to bring in my Jeep in a rush due to problems on the freeway near their location. I pulled up to the Ganley Performance Center and went inside t I had to bring in my Jeep in a rush due to problems on the freeway near their location. I pulled up to the Ganley Performance Center and went inside to ask for assistance. Ben was the first to approach me and I discussed my concern. He was very helpful and we were able to determine it was an easy fix, my lower radiator hose had come off. He grabbed a screwdriver and crawled under my Jeep and had it back on in a matter of seconds. I bought some coolant from their parts department and I was back on my way! More

2nd Subaru WOW We came in around 6 pm and service was closing. A few of the guys were still there and we explained we were there to pick up my new vehicle. Well I co We came in around 6 pm and service was closing. A few of the guys were still there and we explained we were there to pick up my new vehicle. Well I could tell they were done working BUT all 4 of them stared looking for paper work and were my car was. Next thing I know I had a team of service guys helping me find my car and someone to help me check out. Patrick took the lead and found my sales person and the girl to check me out. WOW great help thank you to all the service guys all 4 and especially Patrick. Debbie and Woody More

pleasant service i went through express lube , smooth in and out, friendly greeting and everything explained very clearly and professionally. I will be returning for i went through express lube , smooth in and out, friendly greeting and everything explained very clearly and professionally. I will be returning for all my maintenance. More

very good very nice staff and comfortable waiting room, I had an engine light go on the day prior and staff accommodated appointment request very quickly; had e very nice staff and comfortable waiting room, I had an engine light go on the day prior and staff accommodated appointment request very quickly; had even offered same day apt, but I was traveling out of town. More

Excellent service Giovanni Casella is a great Subaru service rep. He explained everything in detail and worked with my insurance company to get everything covered. Grea Giovanni Casella is a great Subaru service rep. He explained everything in detail and worked with my insurance company to get everything covered. Great job! More