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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
297 Reviews

297 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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October 27, 2024

I bought my first Subaru Ken Ganley in Wickliffe five years ago and I will only be buying Subarus in the future! They are the most reliable and well built vehicle out there and I get great gas mileage. More

by Mary Ann Hanicak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Ken Ganley Subaru Wickliffe responded

Mary Ann, we're delighted to hear about your loyalty and satisfaction with Ken Ganley Subaru Wickliffe! Our team is committed to providing excellent service and ensuring you have a great experience. Thank you for choosing us as your go-to Subaru dealership!

October 21, 2024

Everyone was very friendly. When in for express service, initially said 1 1/2 hours. Did it in 45 minutes. Debris from check of cabin filter was left on the floor. Not bad but I More

by Mike.bruner308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Ken Ganley Subaru Wickliffe responded

Mike, thank you for the review. It's great to hear that our team at Ken Ganley Subaru Wickliffe was friendly and efficient during your visit. We appreciate your feedback regarding the debris and will make sure it gets shared with the team so we can improve in this area moving forward. Thanks again!

Oct 25, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 20, 2024

Great service better than expected. Will be using them in the future very friendly staff More

by npdbox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serge Akilimali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for giving our Ken Ganley Subaru Wickliffe team the opportunity to earn your business! We appreciate your kind comments and look forward to seeing you again in the future. Take care!

October 18, 2024

Everyone is very friendly, helpful and knowledgeable. Customer service and sales staff are wonderful. I've had 3 Imprezas, great value for the price. Amazing quality, comfort, fun to drive, lots of safet More

by Lisalawerence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Cristian Visali
Oct 18, 2024 -

Ken Ganley Subaru Wickliffe responded

Lisa, thank you for sharing your experience with us at Ken Ganley Subaru Wickliffe! We're delighted to hear that our team has consistently provided friendly and knowledgeable service. Enjoy driving your Impreza, especially during the winter months!

October 17, 2024

I have a 2019 Subaru Outback and always have it serviced here. It operates like a brand new car. Everyone here is professional, knowledgeable and very customer oriented. When I am ready for a new one, I’ More

by im4golf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

im4golf responded

Thanks again for doing a GREAT job!

Oct 18, 2024 -

Ken Ganley Subaru Wickliffe responded

Our team will be so glad to hear they've made this a great experience for you! Thank you for your continued support! - Ken Ganley Subaru Wickliffe

October 17, 2024

Oil changes and rotations are so painless with Joe leading the way. All service advisors this dealership are top notch More

by Benjamin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Ken Ganley Subaru Wickliffe responded

Benjamin, thank you for trusting Joe & the Ken Ganley Subaru Wickliffe team with your vehicle's maintenance needs! We're grateful for your support and look forward to seeing you next time!

October 16, 2024

Great friendly service. Very knowledgeable and always ready to answer all your concerns and questions. Thank you especially to Joe for attention to my car service. More

by Luckyfive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Ken Ganley Subaru Wickliffe responded

We're delighted to hear about your positive experience with Joe and the team at Ken Ganley Subaru Wickliffe! Thank you for highlighting our friendly service and expertise. We look forward to assisting you again in the future!

October 16, 2024

Brandon was really friendly and kept me informed during the repair process as well as a multi point inspection More

by sean t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Beck - 5 stars
Oct 17, 2024 -

Ken Ganley Subaru Wickliffe responded

Sean, we're delighted to hear that Brandon provided you with excellent service at Ken Ganley Subaru Wickliffe. Keeping our customers informed is a top priority for us! Thanks for sharing your experience.

October 15, 2024

Excellent service, friendly employees, they made me feel welcome and reassured. Also provided transportation to and from the service center. More

by Alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Ken Ganley Subaru Wickliffe responded

Alice, thanks so much for visiting our team here at Ken Ganley Subaru Wickliffe! We appreciate your kind feedback and hope we have the opportunity to serve you again in the future. Take care!

October 10, 2024

Service was performed very quickly. I was given a complete review of work completed and given list and pricing of future service needed. More

by Travasti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Ken Ganley Subaru Wickliffe responded

We're glad to hear that our team at Ken Ganley Subaru Wickliffe provided you with efficient service and detailed information. Thank you for choosing us!

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