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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
297 Reviews

297 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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November 13, 2024

Jason is great but why do I have to write 15 words is this an assignment??? More

by Tsvach1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. If you have any further questions, please give us a call. We're always happy to help!

November 13, 2024

Best service center in all of North Eastern Ohio for the past nine years. I love how I am always updated on my scheduled service as the work is being completed More

by sweetlorraine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annette Wagoner- Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2024

Friendly service department and staff welcoming clear explanations and regular updates to timing would recommend More

by Mrmarc295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serge Akilimali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Nov 12, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for recommending Ken Ganley Subaru Wickliffe! We're glad to hear our service department and staff provided clear explanations and regular updates. We appreciate your feedback!

November 12, 2024

Excellent service staff. They are always professional, prompt, and attentive to detail. I’m very happy with their work. More

by MJP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Beck
Nov 13, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2024

I have been going to this dealership since 2010. They are always professional thorough and accommodating. I have bought four cars from them over the years and the new car service is wonderful as wel More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Ken Ganley Subaru Wickliffe responded

Nick, thank you for your continued trust in Ken Ganley Subaru Wickliffe! We're delighted to hear that Jason and our team have consistently provided excellent service over the years. We appreciate your recommendation and look forward to continuing to serve you in the future!

November 11, 2024

Great customer service along with mechanical service. Joe Vitale did a great job taking care everything More

by Petrac4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Ken Ganley Subaru Wickliffe responded

Petra, we're delighted to hear that Joe Vitale provided you with excellent service at Ken Ganley Subaru Wickliffe. Thank you for the kind words!

November 09, 2024

Giovanni was very friendly and courteous. He explained everything to me and arranged for a ride home. The whole process was as smooth as could be. My only complaint is that it was not under w More

by Crpace1619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
Nov 11, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your experience with us at Ken Ganley Subaru Wickliffe. We're glad to hear Giovanni provided friendly and courteous service, but we're sorry about the confusion regarding your warranty coverage. We appreciate your feedback and will use it to improve our services moving forward. If there's anything else we can do, please let us know!

Nov 12, 2024 -

Ken Ganley Subaru Wickliffe responded

Hello, thank you for taking the time to leave us feedback about your experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (440) 585-1000.

November 04, 2024

Very professional service team. Although I didn’t purchase my Forester from this Ganley franchise, they were more than happy to help with my repair. More

by Mar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi Mar, we're delighted to hear that our service team at Ken Ganley Subaru Wickliffe could assist you with your Forester. We look forward to serving you again! Safe travels!

Nov 06, 2024 -

Ken Ganley Subaru Wickliffe responded

Hello Mar, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.

October 31, 2024

Three previous Detailings done here were exceptional. This time three items were overlooked: 1. Truck bed was not cleaned 2. Driver side mirror covered in water spots 3. Inside bottom area of driver More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Ken Ganley Subaru Wickliffe responded

Bill, thank you for the feedback about your recent experience. We appreciate you bringing these items to our attention and will make sure they get addressed with the appropriate members of our team. Thanks again and we look forward to providing you with a full five-star experience next time! - Ken Ganley Subaru Wickliffe

October 29, 2024

Just used Ken Ganley for service on my Outback. Everyone that I dealt with was very nice and supportive. Thank you! More

by kjones282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for choosing Ken Ganley Subaru Wickliffe for your Outback's service! We're glad to hear our team provided a supportive experience. We appreciate the feedback and look forward to assisting you again in the future!

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