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Ken Ganley Subaru Wickliffe
Wickliffe, OH
2,263 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,263 reviews
December 21, 2011
Had been searching for some time for a late model, low mile Toyota Solara convertible for my wife, at a price that wouldn't make me ill. Locally in and around Houston, they all seemed to have mileage at o mile Toyota Solara convertible for my wife, at a price that wouldn't make me ill. Locally in and around Houston, they all seemed to have mileage at or around 100K and/or be priced at and above $15.5K. I felt there was one out there if I could find it. Almost had one (via internet) out of Baton Rouge, La but it got sold. I then found this '04 Solara convertible at Ganley on the internet. Immediately emailed Kolin Sanders about it and from the very start he was completely up front, open and told me anything I inquired about the vehicle. It had been taken in trade for a new Subaru purchase. I NEVER buy a used car without an indepedent inspection and arranged one with a local area mechanic shop, then notified Kolin and he had the vehicle take to my selected shop. One small issue was found which I asked be addressed was repaired for me at no cost. I purchased the car for just under $13K cash long distance, exchaning papers and funds via FedEx, then arranged for shipment. Kolin (and Steve Johnson - finance manager) coordinated everything with me and the trucking shipper and it all went off like clock work. As a final "customer service" item, the tonneau cover of the car was not in it when it got here; I asked Kolin to please find it, and he learned that the original owner when trading had forgotten to include it and had promised to get it to Ganley. After I tracked down the owner and spoke with him, Kolin actually went to his house to get the cover, then he and Russ McCoy (parts department) boxed it up and shipped it to Houston. I cannot extend enough compliments and appreciation for the personal and professional way my long distance, internet purchase was handled. Kudos to Kolin Sanders and the folks at Ganley. No doubt a one time deal for me, but they deserve the praise nonetheless. More
by hobartin
Employees Worked With
Kolin Sanders, Steve Johnson, Russ McCoy
May 02, 2011
I was looking on line for an 08 Subaru Impeza. I saw that Ganley East in Wickliffe had one of the best prices. I looked at 3 dealers and made Ganley my last stop. The other 2 cars I looked at were dirty and Ganley East in Wickliffe had one of the best prices. I looked at 3 dealers and made Ganley my last stop. The other 2 cars I looked at were dirty and all scratched up. When I got to ganley I met with Kolin Sanders the Internet Manager, he was great. He showed me the carfax and all the service history on the car. Anything I needed they accomidated me with. The price was not the lowest but very close and the difference between the 3 cars I looked at were night and day as far as condition goes. I gladly payed $283.00 more for a car that was in fantastic shape. The manager Ernie Coon came out and helped me with my trade and did all the numbers right in front of me, not hiding in some back office like the other two dealers. I give them a 5 star rating. If you are considering a used vehicle call the guys at Ganley East they will take care of you.Thanks for the great car Kolin......... More
by ernstman
Employees Worked With
Kolin Sanders, Ernie Coon
January 23, 2011
I just would like to reccomend this dealership to everyone. Andrew Anderson and Ernie Coon the Manager went above and beyond for me and my wife. They even shot a video of the WRX and emailed it to me everyone. Andrew Anderson and Ernie Coon the Manager went above and beyond for me and my wife. They even shot a video of the WRX and emailed it to me before I bought it. They were honest, sincere, and really made me feel good. Thank you Andrew and Ernie and all the pro's at Ganley Subaru of Wickliffe. We called 2 other dealerships and couldnt get anything we wanted. The guys at Wickliffe 5 star. Thanks Guys Eddie Cole More
by Eddie Cole
Employees Worked With
Ernie Coon Andrew Anderson
