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Ken Ganley Subaru Wickliffe
Wickliffe, OH
2,009 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,009 reviews
October 06, 2017
Salesperson was very helpful when we were buying the car. Salesperson was helpful when we were buying the car, but difficult to talk to on the phone after the purchase. We are trying to figure out the techno Salesperson was helpful when we were buying the car, but difficult to talk to on the phone after the purchase. We are trying to figure out the technology, and it is very difficult to speak with anyone, as they are always busy with a customer. I believe your dealership needs a help desk. More
by judyandstu
Employees Worked With
Candi Brooks
September 30, 2017
Excellent buying experience I'm very happy with the whole buying experience at Ganley Subaru East. Brad Lunar was exceptional from the moment we met him. He gave me a very thorou I'm very happy with the whole buying experience at Ganley Subaru East. Brad Lunar was exceptional from the moment we met him. He gave me a very thorough overview of the car when we picked it up. High marks! More
by DMRadford
Employees Worked With
September 26, 2017
Trade In for New Car Brad was very knowledgeable and was able to work with me in getting the best value possible for my trade in. Every part of the buying process was grea Brad was very knowledgeable and was able to work with me in getting the best value possible for my trade in. Every part of the buying process was great and good value for the car with its features. Thanks. More
by jason.mcdonald78
Employees Worked With
September 23, 2017
Great adventure of my "Orange Crosstrack" with Brad Lunar My experience was outstanding with Brad Lunar and everyone involved in purchasing my 'Orange " Crosstrack at Ganley Subaru East!!! I waited for 4 year My experience was outstanding with Brad Lunar and everyone involved in purchasing my 'Orange " Crosstrack at Ganley Subaru East!!! I waited for 4 years for the orange Crosstrack to come back! I contacted Brad Lunar from the wonderful reviews I read! A wonderful sales person with attention to every detail in my purchase. I acquired about this 2018 car before anyone saw it in person. He was genuinely as excited as I was about this car! It was a journey guiding me every way in picking the car I bought literally sight unseen. I trusted him that much! He updated me the whole time until the car arrived! A phenomenal experience! I love my crazy orange car. It is a feel good car with personality I enjoy driving. Thanks, Brad!!! WE will be back! More
by ORANGE "Hippie"
Employees Worked With
September 20, 2017
Great Job! Thanks to Brad and everyone at Ganley Subaru East. Brad and the gang were all terrific to work with on the lease of my new Subaru Forester. Very fri Thanks to Brad and everyone at Ganley Subaru East. Brad and the gang were all terrific to work with on the lease of my new Subaru Forester. Very friendly and extremely knowledgeable, Brad made the process a breeze. Ganley Subaru East is the dealership for me, this is my 2nd Forester and it is where I go for all my service. Keep up the great work! More
by Lorie
Employees Worked With
September 17, 2017
great & friendly service I experienced great and friendly service. Brad Lunar was super to work with , and stayed on top of things throughout the purchase process. This was m I experienced great and friendly service. Brad Lunar was super to work with , and stayed on top of things throughout the purchase process. This was my4th Subaru, and definitely not the last from Ganley More
by Miked
Employees Worked With
September 16, 2017
Terrible Experience No follow-up from the service advisor at all while my car was in the shop for 6 hours. The service advisor did not tell the mechanic/technician to do No follow-up from the service advisor at all while my car was in the shop for 6 hours. The service advisor did not tell the mechanic/technician to do what I asked. I WAS waiting for additionso follow-up as more woek needs to be done, but they won't see another penny. I'll be sure to tell everyone I know of their lack of professionalism. Night and day from the service I received there previously. More
by Tlb19
Employees Worked With
Giovanni Casella
September 06, 2017
Good experience Very helpful and informative. willing to find information for us. My only complaint would be the finance meeting everything was gone through too fast Very helpful and informative. willing to find information for us. My only complaint would be the finance meeting everything was gone through too fast I did not feel I had time to digest all the information. More
by barb628
Employees Worked With
Candi Brooks
August 30, 2017
Buying a Car Was Never So Easy We went out wanting to see the Suburu - view for ourselves what the Suburu has to offer that other cars do not have. We were certainly amazed when a We went out wanting to see the Suburu - view for ourselves what the Suburu has to offer that other cars do not have. We were certainly amazed when a couple hours later we were driving an Outback home. The whole experience was wonderful from start to finish. Could not ask for better treatment. More
by Satisfiedbob
Employees Worked With
August 29, 2017
Dishonest dealership The dealership provided me the final cost for the vehicle. The final cost (included tax and all document fees) was emailed and talked on the phone. The dealership provided me the final cost for the vehicle. The final cost (included tax and all document fees) was emailed and talked on the phone. It waste me about four hours for the trip. The hours on driving and one hour in the dealership. After test drive the vehicle and ready to sing the paper. The final price is $1000 more than the final price was communicated. They are not honest persons and trick customer to the dealership. Don't expect what they will keep their words. More
by Mike
