Ken Ganley Subaru Wickliffe

Excellent service always feel confident of their work Excellent staff and service Always keep me informed of progress ,cost and time I have always taken my car here and will in the future I just tru Excellent staff and service Always keep me informed of progress ,cost and time I have always taken my car here and will in the future I just trust them More

Disappointing Only plus of this dealer is the complimentary loaner for the day. This dealer wanted to charge for all diagnostics even though I purchased my vehicle Only plus of this dealer is the complimentary loaner for the day. This dealer wanted to charge for all diagnostics even though I purchased my vehicle there. Dealer told me ball joints needed replaced, control arm bushings needed replaced, timing belt was close to needing replaced and that back up camera needed replaced. Took this same vehicle to a trusted mechanic who looked over entire vehicle and road tested. He found main wiring harness to be one pot hole away from disconnecting, reconnected it with one simple lever and guess what...back up Camera works just fine. Ball joints and control arms check out just fine. Even more maddening was that I asked service rep twice to see if wiring was loose on camera and they again wanted to charge a diagnostic fee. I feel lucky to have someone I can trust with an honest work up of my car because Ganley East Subaru is not! More

Excellent experience with purchasing new 2018 Subaru Legacy Ken Johnson worked with me on my new car purchase. He exceeded my expectations and provided excellent service throughout the vehicle selection, delive Ken Johnson worked with me on my new car purchase. He exceeded my expectations and provided excellent service throughout the vehicle selection, delivery and follow up.. More

disorganized service rep behind the counter This is my third visit to this location. Twice for recalls once for routine service. Each time there has been "issues" with the service rep. This last This is my third visit to this location. Twice for recalls once for routine service. Each time there has been "issues" with the service rep. This last time the service representative did not returns calls while my car was being serviced. He did not call me when the job was done. When I called him to get a report he said he would call me back but one hour later he still didn't call me back. When I did pick up the car he did not review the work done'' he was too busy to review the work. One week after the recall was done I still got an email saying that the recall needed to done. I won't go back, and I really don't want to take the time to write a review. I am only doing this because they asked me to. More

Satisfied with my new car I had not intended to make a final decision when I went to the dealership that night. Gino was helpful, friendly, informative and courteous. Neither h I had not intended to make a final decision when I went to the dealership that night. Gino was helpful, friendly, informative and courteous. Neither he nor Doug applied too much pressure. I felt the car I ended up leasing was a good choice for the money involved. The whole process was completed in a timely fashion. I appreciated Gino's assistance in turning in my previously leased Toyota. I am satisfied with my car & so far enjoying it. My only complaint was the stipulation of a $300.00 penalty if I failed to buy or lease another Subaru. It very nearly cancelled the whole deal and I still regret accepting that clause. Are you really so unsure of your product that you need to have financial insurance of a future sale? This 'hook' should be disclosed earlier in the process. More

A great experience I had a wonderfully easy time leasing a WRX form Ganley Subaru east. Jeff Leovic was very nice, thoughtful and easy to work with. He was very knowl I had a wonderfully easy time leasing a WRX form Ganley Subaru east. Jeff Leovic was very nice, thoughtful and easy to work with. He was very knowledgeable about the car and the leasing process. It was refreshing to deal with one person for the whole transaction and pricing information. I will highly recommend Jeff and Ganley Subaru East to my friends and family. Thank you, More

Quick needed oil change Asked If I could get an oil chance and be out in 45 minutes and it happened. I was on my way to Akron and had to go right by Ganley but only had 45 mi Asked If I could get an oil chance and be out in 45 minutes and it happened. I was on my way to Akron and had to go right by Ganley but only had 45 minutes to spare before work so I took a chance and was able to get the oil change done in that time. Saved me a trip. More

Great My service at Ganley subsea east was handled quickly and effectively. Things were explained and the report was carefully discussed. I was very please My service at Ganley subsea east was handled quickly and effectively. Things were explained and the report was carefully discussed. I was very pleased with the experience More

Warranty Fix Took care of the issue and kept me updated as the days progressed. They did what they said they would do! Car was fixed to tolerance. Took care of the issue and kept me updated as the days progressed. They did what they said they would do! Car was fixed to tolerance. More

Great place. Close to home. Easy to work with. It would be nice to have free oil change like we have with another dealeship for another car we have. Close to home. Easy to work with. It would be nice to have free oil change like we have with another dealeship for another car we have. More