Ken Ganley Subaru Wickliffe

Amazing customer service and quality vehicle My good friend recommended me to go to Ganley SubaruEast and to ask for Brad Lunar. I was in a terrible situation. My BMW blew an engine and I needed My good friend recommended me to go to Ganley SubaruEast and to ask for Brad Lunar. I was in a terrible situation. My BMW blew an engine and I needed to get a replacement car fast. I was not looking for a new car but my situation was desperate and I told Brad my story and he immediately went to work to try to get me into a new vehicle. He and his manager went above and beyond even to see if there was anything they could help me with my current car and they did not have to do what they did to help me . I did not expect them to do this and was pleasantly surprised that they made the extra effort and made calls that made me realize why my good friend had recommended Brad. The thought of car shopping was overwhelming and I have had miserable experiences in the past. Me and my husband went and shopped other dealerships and did not receive even 1/3 the help and guidance we got from Brad. I bought a 2019 Subaru Forester and absolutely love this vehicle. I would recommend my family and friends to shop here the next time they are looking for a car. I have never owned a Subaru but I would definitely buy one again. More

My First Subaru! I had the best experience with Brad Lunar at Ganley Subaru East. He has been working with me for over a year to get out of my Jeep and into a Subaru a I had the best experience with Brad Lunar at Ganley Subaru East. He has been working with me for over a year to get out of my Jeep and into a Subaru and it has been the best choice! Thank you for all your help. More

Excellent customer experience I am a senior female and very uncomfortable with the car buying experience. Brad Lunar not only made me feel comfortable, he guided me in selecting a I am a senior female and very uncomfortable with the car buying experience. Brad Lunar not only made me feel comfortable, he guided me in selecting a car that would fit my needs. He was attentive, patient and understanding. He didn't rush me, or try to force me to make a decision. More

Great experience I had been considering a Forester since the auto show 2 months ago. This dealership had the most inventory around so I could narrow my choice down to I had been considering a Forester since the auto show 2 months ago. This dealership had the most inventory around so I could narrow my choice down to trim level and options packages after seeing actual vehicles. Doug and Mike, sales managers, were very prompt with pricing answers, and James, the product specialist who sold me the car, really knew the vehicles and was very thorough during the delivery and even followed up a few days later. Surprisingly, even the time with the finance manager was pleasant, low key, and no high pressure to sign up for extra services. More

Best experience Emily was so helpful, I had so many questions when I first started my search and she was quick with responses to my emails and very knowledgeable. I f Emily was so helpful, I had so many questions when I first started my search and she was quick with responses to my emails and very knowledgeable. I feel like she went above and beyond for me than most dealerships should have. When I came in, she had me meet with Brad who showed me the in and outs of my new Subaru, he took his time and did not make me feel rushed or cornered. Amazing experience. More

Very helpful and knowledgeable Sales associate. My purchase experience was stress-free because Brad was friendly, provided helpful information and kept the process moving at a nice pace so that I di My purchase experience was stress-free because Brad was friendly, provided helpful information and kept the process moving at a nice pace so that I didn’t feel that I was wasting my time. More

Love my Subaru Legacy! When I first called Ganley Subaru of Wickliffe I accidentally reached the service department and talked to Ben...so glad I did. He was very knowledge When I first called Ganley Subaru of Wickliffe I accidentally reached the service department and talked to Ben...so glad I did. He was very knowledgeable, answered my questions and best of all, sent me to Brad Lunar. Brad was excellent. He Was very relaxed and patient with us, answering all our questions and making sure we got exactly what we were looking for. No high pressure with Brad, he is really a “people person” and his aim was to please. Thank you Brad!! More

Mike and Brad are awesome. Had such a great experience! This is my first Subaru and both Brad and Mike were very knowledgeable, took extra time to explain things, and really see Had such a great experience! This is my first Subaru and both Brad and Mike were very knowledgeable, took extra time to explain things, and really seemed to care. More

Wonderful Experience When I purchase a car, I like to do my research and take my time finding the right fit. I prefer manual transmission cars and Subaru seems to be one o When I purchase a car, I like to do my research and take my time finding the right fit. I prefer manual transmission cars and Subaru seems to be one of the few makers left still cranking out the ol' stick shifts. I stopped in to see what was available after checking out Ganley East on both autotraders and then their website directly. I test drove an Impreza and Crosstrek but wasn't 100% sold on either. I left to think things over and James checked in a few times but never once put on the pressure. I had wanted to check out a Forester that had just came in but it wasn't quite ready for a test drive yet so a few weeks later, I saw it was still on the lot and decided to head in for another test drive. This was 100% the car that I wanted. I love the Foresters and they are somewhat difficult to find in manual so this was truly a find! Again, I left to think things over and crunch some numbers on my end. I came in about 5 days later to do another once over before starting to negotiate. They really worked with me on getting the right price for the Forester as well as my trade in. Everyone I interacted with at Ganley East was professional and 100% NO pressure which is what I look for in a dealership. Had they had even a hint of pressure put on, I probably would've walked away without the car I purchased which would have really been a bummer! Overall, a great experience, very stress free. They handled all the paperwork including getting my insurance switched over. Highly recommend this dealership! More

Knowledgeable, friendly service. Brad Lunar contacted me when Bob Androsko retired. My experience leasing my Legacy from Bob was excellent, so I was sorry to see him go. But Brad had Brad Lunar contacted me when Bob Androsko retired. My experience leasing my Legacy from Bob was excellent, so I was sorry to see him go. But Brad had the same low pressure, we'll take care of you approach. He recommended I go to the auto show and sign up for the discount, with assurance that he could do something about the remaining few months on my lease. He didn't disappoint. The sales process was pleasant. Both he and Hannah, who shadowed as a trainee, were knowledgable about the options I wanted, clear about the price, and got me the car i wanted. I enjoyed picking up the car. Brad went through the basics patiently, and followed up with a text. Thank you for a pleasant car buying experience. More