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Ken Ganley Subaru Wickliffe
Wickliffe, OH
2,259 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,259 reviews
December 13, 2019
I had a little glitch in the sales managers office I was a little bit frustrated with the finance department and their lack of communication with each other with respect to how my car deal was being pr I was a little bit frustrated with the finance department and their lack of communication with each other with respect to how my car deal was being processed, that being said: I was ready to walk out and take my business elsewhere. If not for the excellent treatment I received from my salesman I would have walked out of the dealership. I did however end up getting past the miss management of my purchase and bought the car. I must say I never expected to have a followup call from the dealership manager who was very apologetic for the miss communication in the way my car purchase has handled by the finance department managers. I was very impressed with the managers concern for the way I was treated and I willingly excepted his heartfelt apology and look forward to future dealings with the dealership. More
by Pfussner.ipe
Employees Worked With
Brad Lunar
December 12, 2019
No pressure Working with Brad was easy and pressure free. I almost felt like kicking back and having a cold one with him. Typically spending that amount of money Working with Brad was easy and pressure free. I almost felt like kicking back and having a cold one with him. Typically spending that amount of money is stressful, Brad could of not made the process any easier for a guy like myself. More
by paulgarneret01
Employees Worked With
December 12, 2019
Wonderful The staff from service to the GM of the dealership are just wonderful people. They didn't try to sell me anything I didn't need or want. They listened The staff from service to the GM of the dealership are just wonderful people. They didn't try to sell me anything I didn't need or want. They listened to me on what I wanted to buy. This is my 3rd vehicle from Subaru east and I am sure it won't be the last. More
by Tony
Employees Worked With
Phil Almas, Hannah Benjamin
December 10, 2019
Exquisite care in our car purchase Brad Lunar was outstanding throughout the whole process. He made the details so simple. Special thanks to Finance Manager, Mike Swansinger. All the be Brad Lunar was outstanding throughout the whole process. He made the details so simple. Special thanks to Finance Manager, Mike Swansinger. All the beast care! More
by cynthia.szafraniec
December 10, 2019
Very informative! Ashley picked the perfect car for me to test drive. It was exactly what I wanted in my next car. The Ganley Subaru team work diligently to work out fi Ashley picked the perfect car for me to test drive. It was exactly what I wanted in my next car. The Ganley Subaru team work diligently to work out financing and Ashley continued to keep my best interests in mind. Although we were there for six hours, Ashley made sure I was okay and continued to ask if I needed anything while waiting. Great customer service and personable interactions! I was very concerned about costs accumulating but Jim in finance answered ALL of my questions (even the uncomfortable ones). Because of this I feel very comfortable with my purchase and future payments. There were no aggressive sales pitches. Instead, it was (seemingly) genuine interactions. This is our first of many Subarus to come! Thank you Ganley Subaru East! More
by leairra.lacey
Employees Worked With
Jim Gentile, ASHLEY HOUSTON
December 03, 2019
easy process! Brad was so helpful through the whole process and the atmosphere was super friendly! Even though it was busy, the team made sure everything was perfec Brad was so helpful through the whole process and the atmosphere was super friendly! Even though it was busy, the team made sure everything was perfect! More
by kassidy metzger
Employees Worked With
December 02, 2019
Brad was super friendly and helpful. Always smiling. Good dealership. Clean and friendly. Happy smiling faces. Meet you outside and take very good care of you. Helpful and always willing to give the best Good dealership. Clean and friendly. Happy smiling faces. Meet you outside and take very good care of you. Helpful and always willing to give the best deal possible. More
by ejwells98
Employees Worked With
December 02, 2019
Great experience, as always! This dealership is great - they have always treated me well and made sure I was happy with my cars. This is the fourth Subaru I have purchased/leased This dealership is great - they have always treated me well and made sure I was happy with my cars. This is the fourth Subaru I have purchased/leased from Brad at Ganley Subaru East. Brad is a true professional and great to work with. More
by dproano
November 27, 2019
A great customer experience from start to finish. From setting up an appointment to showing us features after the paperwork was signed, Brad was professional, personable, and helped make the experienc From setting up an appointment to showing us features after the paperwork was signed, Brad was professional, personable, and helped make the experience a great one. He helped us navigate a few challenges and worked with the rest of his team to get us back into a Subaru after many years. We couldn't be happier with the new Forrester, and the Ganley team. Thanks Brad! More
by gabsmira
November 27, 2019
Quick and Easy You no longer have to "go to battle" to purchase a vehicle. Everyone involved made turning in two cars and buying one new car a rather pleasant exp You no longer have to "go to battle" to purchase a vehicle. Everyone involved made turning in two cars and buying one new car a rather pleasant experience. Thanks Guys!!!!! More
by dunlop
Employees Worked With
Mike Kaminski, James Callender, Jim Gentile
