Ken Ganley Subaru Bedford

Recent recall service (very positive) I was recently notified of a recall for the rear coil springs on my 2016 Forester. I called Ganley of Bedford within the week - wasn't really expecti I was recently notified of a recall for the rear coil springs on my 2016 Forester. I called Ganley of Bedford within the week - wasn't really expecting the parts to be available yet - but they were. I was able to get an appointment within a couple of days. Ganley seems to be very much on top of the current changing conditions (coronavirus) and have quickly adapted their procedures to maximize distancing. I dropped the car off the previous evening - the car was finished by about noon the next day. Jennifer did a good job of keeping me up to date with the process and the progress of the service (and she did a good job of respecting the distancing guidelines). More

Thorough and efficient My car was done in the estimated amount of time and I really appreciate the full safety inspection that comes with a routine oil change. Thanks for yo My car was done in the estimated amount of time and I really appreciate the full safety inspection that comes with a routine oil change. Thanks for your great customer service! More

It was a pleasure from the time I walked in the door, Gary was great to work with and I got the exact car I was looking for. Gary was great to work with and I got the exact car I was looking for. More

Great experience. Very knowledgeable about all features and pleasant to work with. Definitely recommend anyone looking for a Subaru to come here for their car. and pleasant to work with. Definitely recommend anyone looking for a Subaru to come here for their car. More

Fast and Friendly I came in to take care of a recall issue, and had been planning to get a loaner so I didn't have to wait the estimated 3 hours they had thought it mig I came in to take care of a recall issue, and had been planning to get a loaner so I didn't have to wait the estimated 3 hours they had thought it might be at the initial phone call. When I came in for the appointment and asked how long it would be, they said they could be done in about an hour so I waited there. It was finished quickly, so I was able to be on my way. no complaints. More

The appointment setter for service was very friendly and helpful explaining the new requirements during these trying times..My Service person(Mike) was extremely knowledgeable and friendly. helpful explaining the new requirements during these trying times..My Service person(Mike) was extremely knowledgeable and friendly. More

Great job on keeping me informed throughout the process, even though I couldn’t be there for face to face service! Great to have dependable people to handle my car! Thanks again. even though I couldn’t be there for face to face service! Great to have dependable people to handle my car! Thanks again. More

Friendly, reliable, quality service The service rep, Tim, did a great job keeping me informed as to the progress of my repair and listening to my concerns. The repair was done as sched The service rep, Tim, did a great job keeping me informed as to the progress of my repair and listening to my concerns. The repair was done as scheduled and using the latest certified Subaru parts. The mechanic, Travis, should be commended as the repair was labor intensive and he did a great job. More

I appreciated the total concern for the Customer's safety. I needed a quick tire rotation and Ganley Subaru of Bedford got me in quickly. Upon arrival, it was clearly marked about customer safety rules during I needed a quick tire rotation and Ganley Subaru of Bedford got me in quickly. Upon arrival, it was clearly marked about customer safety rules during the current virus situation. The place was spotless and the staff was very helpful during write up of my service and during the checkout procedure. More