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Ken Ganley Subaru Bedford

Bedford, OH

4.3
1,603 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,603 reviews

April 21, 2020

My car wasn’t serviced for at least an hour after I got there. I asked if they could wash it (as is normally done after service) they said yes and then returned the car completely dirty. This has been the More

by sw
Recommend Dealer
No
Employees Worked With
Matt Heilmann
Apr 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback. We apologize for the experience and are notifying management.

April 21, 2020

Nice people to work with and on time service. Chris, in service, has always been very nice. I've dealt with him when bringing my car in a few times. As I wait for my car other people come up to me More

by BGRACIE4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The lady you pay is super nice., Chris Wiley
Apr 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback and continued support.

Apr 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the 5 star review! We appreciate you!

April 21, 2020

Very professional, prompt service. We worked with Maxwell Pipkin who helped with the purchase of my Subaru 2 years ago. He still checks in to see how the car is working out! More

by IM
Recommend Dealer
Yes
Employees Worked With
Max Pipkin
Apr 22, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your review!

April 21, 2020

My service manager was great. Thank youTook a little My service manager was great. Thank you Took a little long to complete service but the service manager made it a good experience. I liked how the More

by MARCIAC.123
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Apr 22, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your review!

April 21, 2020

Great dealership from sales to service they have a great crew that’s ready to assist all of your needs.Woukd recommend with great confidence! More

by EMANUELE99
Recommend Dealer
Yes
Employees Worked With
Joe Emanuele, Joe Walker, Mike Bryson, JOE LONARDO, LARRY BORO, Jeffrey Rosen, Max Pipkin, Peter Kash, Matt Heilmann, Bryan Escott
Apr 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your review!

April 21, 2020

Mike Bryson was incredible to work with. He did everything that was needed plus some to keep him and I safe during this time of covid 19. I would definitely use him as a salesperson if you are worr More

by MANDALARI
Recommend Dealer
Yes
Employees Worked With
Mike Bryson, Jeffrey Rosen
Apr 22, 2020 -

Ken Ganley Subaru Bedford responded

Congratulations on your new car and we hope to see you again in service!

April 20, 2020

The whole process from calling in dropping off the vehicle & then getting a detailed explanation of the work needing to be done and the efficient pick up at the end of the day was all handled prof More

by DADVENTURE
Recommend Dealer
Yes
Employees Worked With
Jenifer Leeds
Apr 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback.

Apr 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the 5 star review! We appreciate you!

April 20, 2020

Happy with the service Happy to have them do the first service on my car. Once the car got in the shop, it was done very quickly. Unfortunately, my car sat for an hour bef More

by CJRYMAN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Leeds
Apr 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your review!

Apr 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the review! We appreciate you!

April 17, 2020

They were respectful and professional got my car right in taken care of and a timely manner Thanks Javon for your help you kept me updated through the whole service More

by sophiasweetsoul
Recommend Dealer
Yes
Employees Worked With
Javon
Apr 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback!

April 17, 2020

Tim in Service was great! Very thorough, fast, and accommodating. I was very happy to get my servicing done at the same time as the recall repair. Very clean loaner car, and I felt safe driving it. More

by MCBALKOVEC
Recommend Dealer
Yes
Employees Worked With
TIM CUSICK
Apr 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your review!

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