
Ken Ganley Subaru Bedford
Bedford, OH
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My car wasn’t serviced for at least an hour after I got there. I asked if they could wash it (as is normally done after service) they said yes and then returned the car completely dirty. This has been the there. I asked if they could wash it (as is normally done after service) they said yes and then returned the car completely dirty. This has been the same experience every time I take my car in. Slow service and never going above and beyond. I dont know the name of the person I worked with, More
Nice people to work with and on time service. Chris, in service, has always been very nice. I've dealt with him when bringing my car in a few times. As I wait for my car other people come up to me Chris, in service, has always been very nice. I've dealt with him when bringing my car in a few times. As I wait for my car other people come up to me and ask me if I need anything. Nice experience. More
Very professional, prompt service. We worked with Maxwell Pipkin who helped with the purchase of my Subaru 2 years ago. He still checks in to see how the car is working out! Pipkin who helped with the purchase of my Subaru 2 years ago. He still checks in to see how the car is working out! More
My service manager was great. Thank youTook a little My service manager was great. Thank you Took a little long to complete service but the service manager made it a good experience. I liked how the My service manager was great. Thank you Took a little long to complete service but the service manager made it a good experience. I liked how the chairs were all separated. More
Great dealership from sales to service they have a great crew that’s ready to assist all of your needs.Woukd recommend with great confidence! crew that’s ready to assist all of your needs.Woukd recommend with great confidence! More
Mike Bryson was incredible to work with. He did everything that was needed plus some to keep him and I safe during this time of covid 19. I would definitely use him as a salesperson if you are worr everything that was needed plus some to keep him and I safe during this time of covid 19. I would definitely use him as a salesperson if you are worried about this virus. This is the fourth car we have bought from him and wouldn’t use anyone else. More
The whole process from calling in dropping off the vehicle & then getting a detailed explanation of the work needing to be done and the efficient pick up at the end of the day was all handled prof vehicle & then getting a detailed explanation of the work needing to be done and the efficient pick up at the end of the day was all handled professionally and quickly. More
Happy with the service Happy to have them do the first service on my car. Once the car got in the shop, it was done very quickly. Unfortunately, my car sat for an hour bef Happy to have them do the first service on my car. Once the car got in the shop, it was done very quickly. Unfortunately, my car sat for an hour before we realized we were not checked in yet. We followed the directions we were given. Not a big deal, but that's why we didn't give 5 stars. Next time, we'll make 100% sure they know we dropped the car and keys in the drop box. More
They were respectful and professional got my car right in taken care of and a timely manner Thanks Javon for your help you kept me updated through the whole service taken care of and a timely manner Thanks Javon for your help you kept me updated through the whole service More
Tim in Service was great! Very thorough, fast, and accommodating. I was very happy to get my servicing done at the same time as the recall repair. Very clean loaner car, and I felt safe driving it. accommodating. I was very happy to get my servicing done at the same time as the recall repair. Very clean loaner car, and I felt safe driving it. Thanks Tim! More