Ken Ganley Subaru Bedford

AMAZING Our salesperson, AJ Castro was amazing. Knowledgeable, personable, positive, did not speak negatively about the competition but stressed the positives Our salesperson, AJ Castro was amazing. Knowledgeable, personable, positive, did not speak negatively about the competition but stressed the positives of the Subaru Impreza. Stressed why we should buy from Bedford Subaru. Thoroughly professional. I can see him someday as a General Manager of the Dealership if not an owner someday. I can not recommend him higher. I will recommend him to everyone I know who wants to but a new or used car. Jeff the sales manger went out of his way to make us feel comfortable and we bought knowing we got a great deal at a great dealership. More

overall great experience, friendly people Friendly people, nice atmosphere, ease of process. No sales pressure. Was patient with me even though it took me about 3 days to be ready to finally d Friendly people, nice atmosphere, ease of process. No sales pressure. Was patient with me even though it took me about 3 days to be ready to finally decide on and purchase my car. More

scheduled oil change Associate Joe was very pleasant and knew how time was valuable. Manager was available to discuss previous oil change issue ( wrong oil was installed). Associate Joe was very pleasant and knew how time was valuable. Manager was available to discuss previous oil change issue ( wrong oil was installed). Apology and goodwill gesture given. Appreciative however being told which is the correct oil should have been common knowledge for the service reps. More

Everything went well , Jennifer Leeds, who waited on me, was great. Wait time was not bad. Social distancing was practiced at dealership, wished you had some coffee. , Jennifer Leeds, who waited on me, was great. Wait time was not bad. Social distancing was practiced at dealership, wished you had some coffee. More

Super Sevice My service person Tim was great every step of the way and highly sensitive and attentive, getting the job done fast without issue. Excellent. Communic My service person Tim was great every step of the way and highly sensitive and attentive, getting the job done fast without issue. Excellent. Communication. More

total care From Mike Bryson arranging to have my car picked up for me to Jennifer in maintenance keeping me informed and helping me decide the most important ite From Mike Bryson arranging to have my car picked up for me to Jennifer in maintenance keeping me informed and helping me decide the most important items to take care of, I am so grateful. Haven't driven the car yet and am looking forward to doing so. More

Went and got my oil changed which took about 2 hours... and when I left and got on the highway my hood of my car started to fly up.... they didn’t latch my hood. They also broke one of my speakers in my do and when I left and got on the highway my hood of my car started to fly up.... they didn’t latch my hood. They also broke one of my speakers in my door and refused to answer my email regarding them breaking my speaker in my driver side car door. More

I received great service on everything. My car was in for an airbag repair and when they ran their standard diagnostics on my car the repair costs for the (3) separate things they found was very reasonable an airbag repair and when they ran their standard diagnostics on my car the repair costs for the (3) separate things they found was very reasonable and included labor costs. I’m a big fan of the Subaru brand. More

air bag recall - done in 1 hour - thank you Love my Forester and the service at Ganley. Customer service rep was good - sorry don't know his name. Place was very clean. Thank you Love my Forester and the service at Ganley. Customer service rep was good - sorry don't know his name. Place was very clean. Thank you More