Ken Ganley Subaru Bedford

Great experience Looking for a car and visited several lots and had very lackluster experiences. Walked into Bedford and was immediately greeted by Larry. Felt immed Looking for a car and visited several lots and had very lackluster experiences. Walked into Bedford and was immediately greeted by Larry. Felt immediately like I was in good hands. Very personable and professional- and got the deal done. More

Painless perfection. The last time I bought a brand new car was 1987. I was intrigued by the reintroduction of the turbo engine as a substitute for the 2.5L base engine i The last time I bought a brand new car was 1987. I was intrigued by the reintroduction of the turbo engine as a substitute for the 2.5L base engine in the Outback and arranged for a test drive at Ganley of Bedford. The staff was courteous and the Outback Limited XT did not disappoint. The salesperson, Ken M., answered all of my questions and made the process of purchasing the vehicle painless. My string of 33 years of used car purchases has happily ended. More

I had a safety recall which was to take an hour. I was disappointed when Chris Wiley told me it would take 2 hrs. He read my reaction but got the job done in one hour. Thank you disappointed when Chris Wiley told me it would take 2 hrs. He read my reaction but got the job done in one hour. Thank you More

Quick and fast service The lady that took my information at the door and then at the desk was very personal and handled things very quickly so the car could get in for servi The lady that took my information at the door and then at the desk was very personal and handled things very quickly so the car could get in for service. She explained approximately how long it would take. More

Positive Working with Jennifer is always so seamless. She has excellent customer service skills that create an environment of really positive interpersonal co Working with Jennifer is always so seamless. She has excellent customer service skills that create an environment of really positive interpersonal connection. She is professional, informed, helpful, driven, patient, clear and kind. More

I only take my vehicle to Subaru if my regular mechanic can’t do the work. They are incredibly expensive. Customer service is indifferent at best. can’t do the work. They are incredibly expensive. Customer service is indifferent at best. More

Up-sell of unneeded items Tried to get me to buy tires (said tread was low) and battery by saying they were bad and needed replaced. I later went to Conrads (whose specialty i Tried to get me to buy tires (said tread was low) and battery by saying they were bad and needed replaced. I later went to Conrads (whose specialty is tires) and they check both the tires and the battery and determined they were both fine. It felt like I was being taken to up-sell services not needed. Also, Joe was a bit cranky because he felt it was unsafe to be working due to the COVID-19 and didn't want to be there. He was professional, but not very friendly. Overall, my experience was overall okay until I had the tires and battery checked out and found they were fine....than I realized the tires and battery were fine and I felt deceived (not by Joe, but whoever the technician was that worked on my car). More

So happy!! I loved my salesman Max! He was a pleasure to work with and I feel he really wanted to make me happy. My new Subaru is awesome! I loved my salesman Max! He was a pleasure to work with and I feel he really wanted to make me happy. My new Subaru is awesome! More

My first but not my last experience with Ganley Subaru was a very impressionable experience from start to finish. Even on what seemed to me to be a very busy day for GSof Bedford, Larry who was my sales was a very impressionable experience from start to finish. Even on what seemed to me to be a very busy day for GSof Bedford, Larry who was my sales person was busy with another customer when I arrived. Larry introduced himself and introduced Jason to me and said he would help me , and that he did until Larry Boro was free.The manager was patient and very helpful in getting me gimme financed . From first entering in to existing out after my new out back was was professionally detailed and delivered, to the informative instructions on the functionality of the vehicle everyone was great Glad I went to Ganley Subaru of Bedford.i don’t remember each persons name but all were patient , professional people. Eric E. Haskin More

It was an awesome experience! My experience with Larry and his team was first rate! They were very professional, knowledgeable, and patient. I would not hesitate to recomment my My experience with Larry and his team was first rate! They were very professional, knowledgeable, and patient. I would not hesitate to recomment my family and friends to your dealership More