Ken Ganley Subaru Bedford

Service was good...first impression wasn’t I think I’ve been spoiled having been a toyota customer for over 10 years. I pulled in the service door and sat there. No one came out, no one told me I think I’ve been spoiled having been a toyota customer for over 10 years. I pulled in the service door and sat there. No one came out, no one told me what to do next. Finally a technician came over and graciously told me to leave my key in the car and go through a door. I stood there in what looked like a construction area...with cones and tapes and not one person. Once again I had never been there before, and didn’t know what to do next. Finally a man came out, never told me his name and asked if I had an appointment. He said he would do a walk around and be right back. He did paperwork, told me what would be done, had me sign a paper that was hard to reach over the tape and cones, and showed me where to wait. The waiting area was fine, the work dine was fine and done in a timely manner. It’s a shame the initial impressions were so off putting, More

This is a fantastic dealership with great employees. My car was serviced in a timely manner and I had a great experience working with Chris Wiley. He was extremely knowledgeable and helpful. I will continu car was serviced in a timely manner and I had a great experience working with Chris Wiley. He was extremely knowledgeable and helpful. I will continue bringing my car here. More

Chris was awesome!! Great customer service. Friendly and thorough. He gave me good information and a realistic wait time. The complimentary car wash was a plus too. and thorough. He gave me good information and a realistic wait time. The complimentary car wash was a plus too. More

I had a great experience at Ganley Subaru of Bedford. I purchased a WRX STI from Max and it was great. Everyone was extremely helpful through the entire process. By far the best car buying process I’ve had purchased a WRX STI from Max and it was great. Everyone was extremely helpful through the entire process. By far the best car buying process I’ve had. More

A pleasure to deal with Gary was able to find the car we wanted sooner than I thought during the pandemic. We really enjoy our new Forester Limited. Will buy from Ganley agai Gary was able to find the car we wanted sooner than I thought during the pandemic. We really enjoy our new Forester Limited. Will buy from Ganley again. More

Reception person named Andrew was very helpful. Chris Reception person named Andrew was very helpful. Chris the service counter person was very helpful and answered questioned that saved me from unnece Reception person named Andrew was very helpful. Chris the service counter person was very helpful and answered questioned that saved me from unnecessary worries. Good staff! I will be back. More

Very helpful and accommodating I was hesitant to buy a new car during the pandemic, but they made it very easy and observed social distancing. At my request, we did most of the nego I was hesitant to buy a new car during the pandemic, but they made it very easy and observed social distancing. At my request, we did most of the negotiating and paperwork by phone and email, and the actual time spent at the dealership was minimal. I don't like car shopping at the best of times, but they made sure everything went smoothly and stress-free! More

Fantastic service by Chelsey Fast and Friendly. Very clean. This is my third car from Ganley. A Jeep, VW and now a Subaru. I don't think I'll ever shop anywhere else. Fast and Friendly. Very clean. This is my third car from Ganley. A Jeep, VW and now a Subaru. I don't think I'll ever shop anywhere else. More

More than expected Tim handled my service request professionally but what really stood out was watching him handle a phone call from another customer. I could tell by t Tim handled my service request professionally but what really stood out was watching him handle a phone call from another customer. I could tell by the line of questions that the customer was stubborn and difficult but Tim never lost composure or his good nature. Great job Tim. More

Nothing wrong with a car that stalls while I'm driving Not happy at all. As I'm driving the car just ups and stalls out until I keep hitting the gas petal and it gets going. Has happened approximately 8- Not happy at all. As I'm driving the car just ups and stalls out until I keep hitting the gas petal and it gets going. Has happened approximately 8-10 times since I got the vehicle a year ago but happened on both Saturday and Sunday of last weekend. Fortunately I haven't yet been rear ended just had to put up with lots of horn blowing but it could be very dangerous especially if it occurred while I was driving on a freeway. After a 40 minute wait I was told that there was nothing wrong that they could find with the car. The mechanic wasn't able to replicate the problem during a test drive. Really?! If it happens sporadically they find nothing wrong because in a few minute test drive the problem didn't occur?! The printed report they gave me didn't indicate they ran any other tests either. I was told to call them if it happens again. And to note the conditions of the car at the time it happens. What the heck does that mean? God forbid I or any passenger gets hurt as a result of it happening again or if I'm charges for any damage to the vehicle!!! More