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Ken Ganley Subaru Bedford
Bedford, OH
1,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 26, 2020
The service team has been the best as always. Never tried to sell services not necessary and actually talked me out of service I thought was necessary and Jennifer convinced me other wise tried to sell services not necessary and actually talked me out of service I thought was necessary and Jennifer convinced me other wise More
by BGOLDSTEIN60
Verified CustomerEmployees Worked With
LARRY BORO, JENNIFER LEEDS
June 26, 2020
I had an issue with a rim that I felt was an odd failure. The guy just shrugged and said if I didn’t have tire/rim protection I was just going to pay, nothing he could do for me. I spent almost $800 to get e The guy just shrugged and said if I didn’t have tire/rim protection I was just going to pay, nothing he could do for me. I spent almost $800 to get everything all wrapped up. Customer service wise I was just disappointed that it wasn’t even a “yeah that’s strange” response. Maybe I am wrong looking for higher levels of customer service than I should. Either way, I decided to lease through another dealer as well as leaving Subaru as a whole. Their customer service doesn’t hold up on year 3 or 4 I guess. More
by XDAYDREAMERX11
Employees Worked With
TIM CUSICK
June 26, 2020
A very good experience from start to finish! Excellent attention to detail from Joe Lonardo , explaining the car features! He also was easy going with no pressure but very good follow up! attention to detail from Joe Lonardo , explaining the car features! He also was easy going with no pressure but very good follow up! More
by BILLWELCH61
Employees Worked With
JOE LONARDO, Jeffrey Rosen
June 26, 2020
Great Service Service was on time and everything is done to my satisfaction, very professional and friendly. The dealership was clean and comfortable and followed s Service was on time and everything is done to my satisfaction, very professional and friendly. The dealership was clean and comfortable and followed softy measures. More
by WZAREFOSS
Employees Worked With
JOE EMANUELE, Peter Kash, Chris Wiley
June 26, 2020
Great experience overall Recall work done well and did great job with putting hitch on car-service person communicated well and pleasant - appreciate this! (Chris) great job with putting hitch on car-service person communicated well and pleasant - appreciate this! (Chris) More
by BLACKCORGI.PAM.33
Employees Worked With
parts manager-5, Chris Wiley
June 26, 2020
Worst automotive service experience in my life! Worst automotive service experience of my life (and I'm 65)! With just a few exceptions, it was almost impossible to get my service advisor to answer Worst automotive service experience of my life (and I'm 65)! With just a few exceptions, it was almost impossible to get my service advisor to answer or return my calls. These people have no concept of customer service. The vehicle was diagnosed with a defective timing belt. The cost was almost 3 times what it should have cost (according to Google). I Ok'd the repair, so that is on me. After picking up the core, we noticed the check engine light was on ... it was NOT on when we dropped the car off for the original repair. A week later we were told it was a faulty wiring harness, which like I said, the check engine light was NOT on when we dropped the car off. My service advisor has no concept of returning phone calls (according to her, she never got the messages). I do NOT want to see anyone lose their job over this, but this person should definitely be "re-trained" in customer service. Will NEVER return to this dealership again. Matt did improve the communication level a bit, and John Scott deserves an honorable mention for his efforts in improving the situation. More
by BUMP813
Employees Worked With
Cecilia Hensley, John Scott, Matt Heilmann
June 26, 2020
Great service, accurate diagnostics, work completed sooner than expected. Good contact, updates, and notice to pick up. Service advisor, Alexis was great. Ride with service technician to diagnose the s sooner than expected. Good contact, updates, and notice to pick up. Service advisor, Alexis was great. Ride with service technician to diagnose the sound was great. Grateful to have our car fixed and safe. More
by HappyTDI
Employees Worked With
Alexis Williams,
June 26, 2020
Alfa Romeo Customer for Sales and Service over a year I have bought my Alfa and have my Alfa Romeo serviced at Ganley and they are always a professional organization. I worked Directly with Doug Friedman I have bought my Alfa and have my Alfa Romeo serviced at Ganley and they are always a professional organization. I worked Directly with Doug Friedman to purchase and he always stops by to say HI when I’m in for an oil change or service. Great professional team for Sales and equally fantastic in the service. Hats off to Ganley Alfa Romeo !!! More
by Johnnyohio
Employees Worked With
Doug Friedman - Alfa Romeo
June 26, 2020
Always excellent service I have been coming to Subaru Bedford to service my cars for years. Every service specialist I work with has been great. Chris was patient, friendly an I have been coming to Subaru Bedford to service my cars for years. Every service specialist I work with has been great. Chris was patient, friendly and kind. Thank you. More
by SKORDIC
Employees Worked With
Chris Wiley
June 26, 2020
Very helpful Jennifer helped me figure what I needed, since I am a little old lady that drive 1000- 1500 miles per six months , or less since I didn’t drive at all Jennifer helped me figure what I needed, since I am a little old lady that drive 1000- 1500 miles per six months , or less since I didn’t drive at all in April and May due to COVID-19! More
by GRAMPERE1
Employees Worked With
JENNIFER LEEDS
