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Ken Ganley Subaru Bedford
Bedford, OH
1,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,603 reviews
June 28, 2020
Disappointed I sent in my review the week after my service on June 8, 2020. I have not received a response. The person who greeted me at the desk was very good, th I sent in my review the week after my service on June 8, 2020. I have not received a response. The person who greeted me at the desk was very good, thorough, and wore a mask. However, I was very surprised that the majority of employees transporting the vehicles to and from the customers had no masks, gloves or protection for the seats. More
by KASTELLATO
Verified CustomerEmployees Worked With
JOE EMANUELE
June 28, 2020
The staff in the service department are very nice to deal with. They answered my questions. The staff kept me up to date on the progress of the repairs on my car. with. They answered my questions. The staff kept me up to date on the progress of the repairs on my car. More
by NOTJUDY22
Employees Worked With
JENNIFER LEEDS
June 28, 2020
The salesman Ken Mackey was very informative and very helpful when we purchased our Crosstrek. We were treated very nicely when we filled out all the paperwork. When I went for my first oil change everyo helpful when we purchased our Crosstrek. We were treated very nicely when we filled out all the paperwork. When I went for my first oil change everyone was very nice and the experience was taken care of quickly. More
by DONNAWILK41
Employees Worked With
Joe Walker, KEN MACKEL, JENNIFER LEEDS, Jeffrey Rosen
June 28, 2020
Everyone I dealt with was courteous and knowledgeable. Ken Mackey was eager to answer questions and make me feel welcome. I had already done research on the Forester, in fact I have owned two and an Out Ken Mackey was eager to answer questions and make me feel welcome. I had already done research on the Forester, in fact I have owned two and an Outback before this one. I would recommend Ganley to others More
by GVOURLOJ
Employees Worked With
KEN MACKEL
June 27, 2020
The contact that I had with everyone in the SERVICE department from beginning to end was excellent! OUTSTANDING CUSTOMER SERVICE SHOWN BY ALL!!! Renewed my faith in this Subaru location as my experienc department from beginning to end was excellent! OUTSTANDING CUSTOMER SERVICE SHOWN BY ALL!!! Renewed my faith in this Subaru location as my experience when purchasing my vehicle was most certainly the exact opposite. More
by CHARLENE.CRISSMAN7
Employees Worked With
JOE EMANUELE, Chris Wiley
June 27, 2020
Just one thing They fixed a recall and when I picked up my car they gave me the paperwork and I left. The next day I received an email telling me my car needed addit They fixed a recall and when I picked up my car they gave me the paperwork and I left. The next day I received an email telling me my car needed additional service. So I looked at the 2nd. page on the paperwork and see that is said I needed a new filter for my HVAC. I wish they had brought it to my attention while I was there and I would have had them do it then since I was already there. It's a good 25 minute drive from my house so it's kind of a pain to have to set up another appointment. That would be my only complaint. More
by HELEN50
Employees Worked With
I don't remember
June 27, 2020
recall Tim C. in the service department was very nice to work with. greeted me respectfully and handled the issue promptly. no more to say. ( recall was Tim C. in the service department was very nice to work with. greeted me respectfully and handled the issue promptly. no more to say. ( recall was no charge to me. ) More
by BSWTAJ818
Employees Worked With
TIM CUSICK
June 27, 2020
It’s okay. It’s just a car dealership. I do not use the It’s okay. It’s just a car dealership. I do not use the service department much. Makes no sense to drive past garages to go 20 miles to a dealersh It’s okay. It’s just a car dealership. I do not use the service department much. Makes no sense to drive past garages to go 20 miles to a dealership. Unsure If this survey is for my recall. My visit was fast, friendly and handled well. More
by KDUDEN
Employees Worked With
It was so long ago in the service department who remembers , Ezra Pecha
June 27, 2020
excellent service from Mike Murphy quick and excellent service and nice people. Would recommend this service department to others. Did not have to wait very long at all either, thankfu quick and excellent service and nice people. Would recommend this service department to others. Did not have to wait very long at all either, thankfully! More
by Anne Wolfson
Employees Worked With
Mike Murphy
